Our client is a global research-driven pharma major that discovers, develops, manufactures and markets vaccines and medicines to address unmet medical needs It wanted to become a lean and flexible company worldwide, for which it required to have a ‘single version of truth’ of its operations. To this end, it partnered with HCL to help it gain this insight to enhance its business operations

4. Creating a “Single Version of Truth” to
enhance the business operations of a global
pharma major
BACKGROUND
 Our client is a global research-driven pharma major that
discovers, develops, manufactures and markets vaccines and medicines to
address unmet medical needs
 It wanted to become a lean and flexible company worldwide, for which it
required to have a ‘single version of truth’ of its operations. To this end, it
partnered with HCL to help it gain this insight to enhance its business
operations
CHALLENGES / OBJECTIVES
 Integration projects executed in silos without cross-leveraging IT assets, SNAPSHOT
processes and resources  Horizontal: Enterprise Transformation Services
 Lack of common global best practices for a consistent, cost effective and  Micro-vertical: Pharmaceutical
standardized approach to operations; Lack of governance to sustain common  Service Areas: Application Integration & Support
end-to-end processes and data standards; Lack of knowledge management  Technologies: TIBCO: (Administrator, TRA,
and a common platform to share/leverage learnings; Lack of reliable, real-time BusinessWorks, Adapter for Database, BusinessConnect,
information to enable employees make better and timely business decisions SmartMapper, Enterprise Message Service, Hawk) SAP XI:
 Develop common end-to-end business processes to enable the (Process Integrator, ERP Central Component), XML:
Standards (Canonical, SMF, OAGIS 9.0)
standardization of many types of information
 Reduce manufacturing lead time, cycle time, inventory and sales outstanding  IPs / Frameworks: Integration Error Handling Service
[IEHS], Audit Service, Common Monitoring Framework,
by developing processes for efficient and effective operations B2B Service, X-Reference Service, File Handling Service

5. THE SOLUTION
HCL was involved in the complete transformation of the company across the value chain - Discovery, Development,
Production and Distribution. HCL is involved in maintaining 50+ applications and providing integration solutions for
around 70 key business processes. Some of the highlights of our contribution to the client’s transformation journey
include:
 Defining and implementing global, common and integrated business processes and global data
 Architecting for loosely coupled connectivity and real-time business
 Leveraging industry standards by defining the canonical data model
 Building reusable common service frameworks like logging, auditing, error handling , B2B and cross-referencing
 Defining integration patterns
 Developing the Integration Competency Centre (ICC) to develop all shared services
 Implementing event driven architecture where services are triggered by business events
 Using the Enterprise Service Bus for business process automation, routing, transformation and enrichment
RESULTS / BENEFITS
 Increased procurement savings of USD1 billion by 2011 and reduced the total product cost by 30%
 Improved the commercialization of cycle time by 12-15 months [on average]
 Increased the speed of product flow end-to-end by 100%
 30% fewer resources required per NCE (New Chemical Entity) development
 Reduced order processing costs by up to 70%
 <25% of new product capital spent pre-filling
 Reduced 50% less capital, 2003 – 2008 [by USD 2.5 billion]
 Presented one face to customers and trading partners making it easier to conduct business
 Achieved a ‘single version of the truth’ by integrating disparate applications across the enterprise
 Achieved service re-usability; Provided improved, sustained and measurable information quality; Increased visibility:
customer sales and inventory data; 360 analytics on the customer using the Common Information Repository
 Reduced deployment time and cost by more than 80% by automating build and deployment activities [the average
deployment time of a single service was reduced to 25 min instead of the manual deployment of 3 hours]

6. Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to
build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 88,000 of us bright sparks are busy
developing solutions for 500 customers in 31 countries across the world.
How can I help you?
www.hcltech.com