The document discusses five keys to selecting the right content management system (CMS) technology and service provider: 1) validation of business needs, 2) participation from all constituents, 3) thorough requirements gathering, 4) prioritization of needs, and 5) consideration of long-term vision. It emphasizes the importance of validating needs, getting input from all stakeholders, identifying requirements, focusing on priorities, and planning for the future. The document also provides contact information for the organization that authored it, Digital Clarity Group, for those seeking more resources on CMS selections.