Renin Technologies provides consulting, research, and technology services focused on measuring customer experience, satisfaction, happiness, and loyalty. Their goal is to help companies accelerate revenue growth from existing customers through building hyper-personalization AI solutions. Their services include measuring key customer happiness indicators, reporting on customer satisfaction through dashboards, building personalized segments through machine learning, and creating feedback loops between customer data and marketing campaigns.

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Artificial Intelligence Solutions
Driving Customer Happiness & Well Being.

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Purpose.
Helping companies accelerate revenue growth from existing customers.
Measure Customer Experience,
Satisfaction, Happiness and Loyalty.
Build Hyper-Personalization AI Solutions
that drive loyalty and retain existing customers.
Renin Technologies provides consulting, research and technology services.

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What do we do?
We answer critical business questions:
• What type of customers or accounts are most likely to churn?
• How much revenue is at risk of churn, and why?
• Which of your clients are accounts are in a drive to expand or buy more?
• Where are the best opportunities for expansion?
• What is the difference in value between a “happy” customer and an “unhappy”
customer?
• On which areas should you focus with an account or a customer?

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Creating Awareness
of your products
through multiple
marketing vehicles.
Step: 1: Measuring Customer Happiness.
Customer Journey
Awareness Interest Desire Action Repeat Loyalty
Happiness Measurement
Measuring Purchase Triggers
Presenting
Information
Determining customer purchase triggers and
measuring readiness to engage.
Tracking Customers Key Happiness
Indicators across time and establishing
causal factors.

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Step: 2: Reporting Customer Happiness.
Survey’s
Happiness Dashboards

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Step: 3: Building Hyper Personalization Solutions.
CRM
Input to CRM
Hyper Personalization
ML Engine
Hyper Personalization
Segments

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Step: 4: Enterprise Feedback Loops.
CRM
Marketing
Campaigns.
Hyper Personalization
ML Engine
Vital Statistixs drives customer stickiness by moving your business from Customer Segmentation to Hyper Personalization,
through a unique measurement model and feedback mechanisms.
Feedback Loop

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Benefits
• Hyper personalization solutions help you build recommendation
engines that go beyond micro-segmentation.
• These help in building customer persona's or portraits.
• Once these portraits, you don't need to wait for survey findings to
come in and in fact use it for new customer campaigns also.
• The Happinex platform allows you to :
• Build early warning systems thorugh quick customer feedback on product or
service,
• Allows you to change your service methodology in realtime through the
findings got from chatbot transcripts and email sentiment KPI’s.
• Allows your customers an another communication channel for providing you
feedback

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Q & A
info@reninresearch.com