2. Key factors of a successful project
• Interested customer
• Interested engineer
• Effective communications
3. Email or IM
Use emails for:
• Offers.
• Documents sharing.
• Any important updates.
Use IM for:
• Quick questions.
• Long conversations. Always save your chat log when you finish if you
talked about high priority things.
4. 1 mail = 1 goal
Possible goals:
• To get an answer.
• To inform somebody.
• To make someone to do something.
From whom you want it?
5. Email problems
• Your letters aren’t read.
• Your letters are read but are not replied.
• Addressed guys has replied, but don't do anything afterwards.
• They do something, but not things that
have been asked.
• They do a great work, but too late.
7. Civility= Respect
• Don't you mind if .....
• It would be great if you....
• Will you be able to ...?
• Could you please ....?
• Did you have a chance to look at ... ?
• Please feel free...
• Please let us know your thoughts about....
• Please let me know if I missed something.
• What do you think?
8. Examples: Civility = Respect
Bad:
I can’t implement playlist functionality without your API routes completed and we’ll
fail Friday’s deadline.
Good:
It would be great if you complete your API routes by Friday, then I’ll have playlist
functionality implemented by Friday’s deadline.
Bad:
Your instruction is unclear and I can’t integrate that module now.
Good:
Unfortunately I can’t integrate that module now, because I’m not sure that I
understand your instruction correctly.
9. Tips and tricks
• Use #tags or [brackets] in subject.
• Small and big signatures.
• 30 seconds save your life .
Configure your email delayed sending.
• Reply All is your friend.
• Message body should be as short as possible.
• Long instructions should be shared as an attached document.
