Robin Jimenez has over 18 years of experience in customer service and sales roles at Liberty Medical Supply. She has worked in several departments including new patient enrollment, healthcare professional outreach, and patient care specialist. In each role, she consistently received high performance reviews and awards for her communication skills, problem-solving abilities, and commitment to customer satisfaction. She is seeking a new opportunity that allows her to utilize her strong record of success in customer service, sales, and building relationships.

1. ROBIN A. JIMENEZ
2402 SE Garden Terrace
Port St. Lucie,Florida 34952
Cell:(772) 678-2572 SHAKOTA84@gmail.com
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Work History:
6/1997- 3/2015 Liberty Medical Supply, Inc.
Port St. Lucie, Florida 34952 772-398-5800
Various Departments and Job Duties:
I am a Polished,professional customerservice/salesrepoffering•18 yearsof experience providing
customersupportinbusycall centerenvironments.
An unwaveringcommitmenttocustomerservice,withthe abilitytobuildproductiverelationships,
resolve complexissuesandwincustomerloyalty.
Strategic-relationship/partnership-buildingskills -- listenattentively,solve problemscreatively,anduse
tact and diplomacytofindcommongroundand achieve win-winoutcomes.
New Patient Enrollment Department 6/97 – 8/02
Handledincomingcallsfrompatients,respondingtoinquiries,resolvingproblems.
ProvidedexcellentcommunicationswithpatientsandHealthcare professionals.
Enrollednewpatientsinall areasof theirMedicare PartB healthcare needs.
Managed a high-call volumeworkloadwithinadeadline-drivenenvironments,withhighperformance
benchmarksinall areas(speed,accuracy,volume).
Usedconsultative sellingtechniquestoprovide leadsforNew PatientEnrollment.
Assistedwithtrainingnewemployeesinourdepartment
.
Health Care Professional Department: 8/02 – 4/07
Contact andestablishwithhealthcare providerstoobtainMedicare PartB patientsfortheirDiabetes
needs.
Dailymaintainingdatabase and researchingtogenerate new businessleads.Conductcustomerfollow-
up.

2. Providedsuperiorcustomerservice andsatisfactiontoPatient’sandHealthcare professionalswithhigh
qualityscores.
Capable of handlingdifficultcustomers,situationsandhelpwithproblemsolving.
Enrollednewpatientsinall areasof theirMedicare PartB healthcare needs.
Assistedwithtrainingnewemployeesinourdepartment
Patient Care Specialist Department: 4/07 – 3/15
Providedsuperiorcustomer/service toMedcoand ExpressScriptsMedicare PartB patients.
CompleteddailyreportstoMedco/ExpressScriptsandmanage dailydatabase,
Completeddailyworkflow taskspertainingtothe department.
Became the lead"go-to"personfornewrepsand particularlychallengingcallsas one of the
department’sprimarymentors/trainersof bothnew andestablishedemployees.
Enrollednewpatientsinall areasof theirMedicare PartB healthcare and medicationneeds.
Education:
Highschool graduate 1977 from Pine BushCentral HighSchool -4yrsPine Bush,New York
1997-2014-Completedseveral modulesof customerservice training,salestrainingandindividual
motivational trainingthroughoutyearsatLibertyMedical.
Learn waysto enhance customersatisfactionandimprove productivity.
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Accomplishmentsand Skillsacquired:
I consistentlyearned95-100% marksin all categoriesincludingcommunicationskills, listeningskills,
problemresolution inall departments.
Buildrapport,listen,clarifyandmanage conversationalflow
Manage upsetcustomers,conflictsandchallengingsituations
Deliveroutstandingservice,exceedexpectationsandbuildlong-termloyalty
Work inteamsand ina self-directedenvironment.
Type 40 wordsa minute.Workinoutlook,MSWord and Excel.
Officiallycommendedforinitiative,enthusiasm,tenacity,persuasiveness,intense customerfocusand
dependabilityinperformance evaluations.
Repeatedlynamed“TopProducer”inrecognitionof excellentjobperformance andcustomerservice.
Commendedbysupervisorsforflexibilityinchangingworkhourswhenaskedandfillinginduring
scheduledoff-daysforabsentemployees

3. Honoredwithrepeatedawardsaccuracy. Multiline Phone Use,DataEntry/RecordsManagement
Conscientiousworkethicsinall aspectsof myjob/IndependentworkerandHighenergyindividual
Substantial experience insales,customerservice andmarketingknowledge.
Referencesprovideduponrequest