- David M Henrie has over 40 years of experience in customer engineering, technical services, and systems testing roles for NCR Corporation. He has held several leadership positions and has extensive experience working with retail and financial services customers. - He has obtained several technical certifications and holds an Associate's degree in specialized technology as well as post-graduate degrees in management skills and computer science. - His experience includes providing installation, maintenance, repair, and technical support for servers, computers, printers, networks and other equipment for NCR customers as a customer engineer, group leader and systems test technician.

1. David M Henrie
7230 Whispering Lane
Slatington, PA 18080
610-760-1754
DMHenrie@Hotmail.com
EDUCATION
Lehigh County Community College Schnecksville, PA
Post graduate, Management Skills, 1982
• Study of People Management, and Management Techniques
Ohio University Athens, OH
Post graduate, Computer Science, 1978
• Study of Computer Software & Languages
Penn Technical Institute Pittsburgh, PA
Associate in Specialized Technology, 1976
• Study of Electronic & Computer theory, design, troubleshooting, & repair
Northumberland AVTS Shamokin, PA
Diploma, 1974
• Electrical & Electronic theory, installation & repair
Mount Carmel Area High School Mount Carmel, PA
Diploma, 1974
EXPERIENCE
NCR Corporation
NCR Engineering & Manufacturing Cambridge, OH
• Senior Systems Test technician, 1976-1980
NCR Corporation Allentown, PA
Customer Engineer / Field Engineer positions held, 1980-Present
• Field Engineer (Retail & Food services)
• Group Leader Technical Services (Retail & Food Services)
• Senior Customer / Technical Engineer IV (Retail & Financial services)
• Senior Customer / Technical Engineer III (Retail & Financial services
• Customer Engineer III - II (ATM & Financial Services)
CERTIFICATIONS
• Windows Network and NT certified
• Cisco Router / Switch Certified
• A+ certified

2. • NCR-ATM Certified

3. NCR Position Summaries
Customer Engineer 2
• Provides installation, maintenance, & repairs on equipment assigned within a territory/region
to assure continuity of customer operations and high levels of customer satisfaction.
• CE2 has ownership of customer problems or incidents until the situation has been resolved to
satisfaction and/or compliance. Performs services of low/medium/high complexity on
servers, computers & peripherals, system printers & plotters, networks & software, item
processing readers & sorters, imaging systems, networking routers & switches.
• Analyzes and corrects technical problems, performs periodic preventative maintenance,
installs equipment as well as installing upgrades to equipment.
• Maintains a company owned vehicle. Responsible for company assets, such as parts
inventories, software, documentation, & tools. In addition, must control expenses and provide
for prompt & accurate completion of administrative functions.
• Must have valid driver’s license with exceptional driving record.
• Background checks and drug screening are mandatory, as requested.
Customer Engineer 3
• Provides all the duties of CE2, but to a higher level of satisfaction by all.
• Viewed as expert in the field, with only 15% of workforce having this designation.
• Provides higher level assistance to CE2’s in need, as well as providing interface between
company and customer in critical situations.
• Has better understanding of Service Level Agreements with customers.
Customer Engineer 4
• Provides all the duties CE2 / CE3, but to higher level of responsibility.
• Works close with management with respect to T&M revenue, CE performance including
Closed calls/CE/Day, Utilization rate, Open calls/CE/Day, Parts fill rate/Day, Call backs &
Revisits, SRL/SLA measurements.
Group Leader
• Asset management in all technical aspects of providing service, technical planning & co-
ordination within a work group.
• Performs direct maintenance as required especially where unresolved complex technical
problems exist. Provides technical assistance & advice to service personnel in areas of
corrective and preventative maintenance.
• Maintains personal workload, and provides responsible and technically competent
communications with Account Managers, Customer Personnel & Customer Management.
• Limited managerial responsibilities including T&M revenue, work schedules, vacation
schedules, installation schedules, history reports, performance analysis. Assists in
performance evaluations of CE’s within work group, and recommends personnel action to
management.
• Little of no direct supervision is required. Wide latitude for scheduling work assignments.
Systems Test Technician
• Perform diagnostic testing on assembly line. Perform repairs and corrective actions as
needed. Recommend changes to increase efficiency.
• Quality testing and Inspection