What's Your LMSs Status? Online Learning Conference 2014
David-Birnbaum-July-2011-v3
1. David J. Birnbaum
Vice President – Learning
– David.Birnbaum@Realogy.com
– Office: 973 407 5696
– Twitter @davidonwheels
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2. David J. Birnbaum
Vice President - Learning
Coldwell Banker Real Estate, LLC &
Coldwell Banker Commercial
Practical Applications of Social Learning:
Why, Where and How to Use It
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3. Informal Learning vs Structured Learning
On the job experience
Manager Coaching
Peer Mentoring / Reviews
SME
Collaboration
Intranet
Info, Documentation, Job Aids
Learning Mngmt System (LMS)
Traditional Class,
Virtual/Webex
Videos, Podcast,
Self-paced Online
Continuous,
Reinforced
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Ideas, documents, videos
etc – shared by employees
- not created by the L&D
department
4. Web 2.0 features
Users interact or collaborate with each other
Users are creators of content, in contrast to websites where
users are passive viewers of content
created for them.
Virtual community (e.g. Facebook)
Social-networking sites, blogs,
wikis, video-sharing sites
Voices.com 4
5. Social Learning (Web 2.0) Portal…
Support the existing informal learning
Enable employees to connect, collaborate,
socialize online, and learn
Reinforce structured learning events.
Social learning occurs in either
formal/structured or informal settings...
– A breakout in a classroom where students discuss their
ideas
– A comment on a blog
(is more informal because there’s no control from a live
facilitator)
6. Informal Learning vs Structured Learning
On the job experience
Manager Coaching
Peer Mentoring / Reviews
SME
Collaboration
Social Learning Portal
** Supports existing Inf Lrn
– UGC, Commenting
– Blogs
– Communities of Practice /
Online Groups
Intranet
Info, Documentation, Job Aids
Learning Mngmt System (LMS)
Traditional Class,
Virtual/Webex, Webinard
Videos, Podcast,
Self-paced Online,
Recorded Webinars
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9. LMS
Social Learning Portal
(Streaming Video,
Podcasts, Social Learning Blogs, etc)
Intranet
Deep-Link to Structured,
Formal-Learning in LMS
New Architecture
17. Video has been used in corporate learning for
many years
DVDs / VHS
Intranet Video Links
WBT Video (LMS)
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18. Streaming Video in the Portal
“YouTube like” thumbnails of short videos…
– Engaging environment to learn more, explore
– Collaborative:
Comments, Ratings, User Generated Content
Integrates well with Online Social Learning
– Expert Forums / Blogs / Wikis
Increased use of recorded webinars and videos (LMS)
– No enrollment. More engaging experience
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19. Content for Streaming Video
LMS
Webinars
Videos
User Generated
Learning Staff & SME’s
Lecture Capture
OTS or Custom
“Highly Produced” Videos 19
21. Staffing / Resources
eLearning Manager
– POC to all vendors
P/T Contractor
– Gather authors for blog and monitor all UGC:
Comments, Videos, Forum posts
P/T Contractor
– Video editing, ingestion, metatags
22. Measurement
Usage
– Visitors
– Unique Visitors
– Time in site
Micro Survey
– KA MTM
– Random
Level-1 Survey
– KA MTM
– Periodic to all users
23. Metrics
% Agreeing With
Statement
Content
The content and resources in the portal addressed my needs. 70%
I can trust the credibility of the content on the Portal. 80%
Job Impact
I have applied knowledge acquired through the Portal back on the job. 87%
My use of the portal will improve my job performance. 81%
Online Delivery
I am able to easily locate resources in the portal. 66%
The technology used in the Portal enhances my experience. 63%
The Portal is an effective way for me to learn. 71%
The Portal is user friendly and easy to navigate. 73%
Return on Investment
I will recommend the Portal to a colleague. 81%
The time I spent using the Portal was a worthwhile investment 78%
24. Social Learning Portal Benefits
Enables collaboration among peers and experts
(UGC, Coments, Blogs)
Connects user to resources — quickly, efficiently
Avoid navigating LMS university site.
Replace w/ engaging site
Learner decides when they need formal/structured
training (LMS) or a smaller modules of content
(Portal)
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