The document discusses approaches for improving relationships with different stakeholders in a DevOps environment. It suggests gauging interest in operations, building trust with delivery teams, understanding risks and opportunities from a product owner's perspective, asking questions of managers, and getting to know DevOps peers personally. Listening skills and understanding what motivates different people are emphasized as important for enabling collaboration.

3. We Learn DevOps

4. Rock the “People Factor”

5. Reduce the bad
Improve the good

6. But… Dan… people suck

7. So… what’s the point?

8. Our people

9. Developers

10. Developers
Our Approach
•Gauge the level of interest in operations
•Be there before they know they need you
•Be rational, logical, consistent, with a plan
•Be willing to discuss

11. Delivery teams

12. Delivery teams
Our Approach
•Consultative
•Build trust
•Advocate
•Lead and direct where appropriate

13. Product owners

14. Product owners
Our Approach
•Risk vs reward
•Opportunity cost
•$$$ impact
•Be the bridge from dev/ops to the business

15. Managers

16. Managers
Our Approach
•Ask questions until you understand
•Ask more questions
•Communicate often
•Voice your opinion
•Take risks, make a decision, move forward
•Be willing to be wrong

17. DevOps peers

18. DevOps peers
Our Approach
•Figure out their strengths, weaknesses,
loves and hates
•Hang out
•Be honest
•Give props

19. The 5 Whys

20. Are you listening?
•Distractions
•Interrupting
•Body language
•Emotions behind the words
•Attitudes
•Quality of presence
•Nonverbal behaviour

21. Dan Harper
dan.harper@myob.com
https://www.linkedin.com/in/danharper
DevOps Manager @ MYOB
http://bit.ly/2qVzXvF
+61 414 344 233
https://danharper.org

22. In Summary

23. 1. Aim to understand the people around you
2. Figure out what drives them and what
they’re looking for
3. Find a way to deliver it to them
Take action!

24. Q & A

25. What will happen if we don’t do this?

26. We love bacon!

27. We’re Hiring!