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The People's Revolution in DevOps

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We Learn DevOps

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Rock the “People Factor”

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Reduce the bad
Improve the good

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The People's Revolution in DevOps

  1. 1. We Learn DevOps
  2. 2. Rock the “People Factor”
  3. 3. Reduce the bad Improve the good
  4. 4. But… Dan… people suck
  5. 5. So… what’s the point?
  6. 6. Our people
  7. 7. Developers
  8. 8. Developers Our Approach •Gauge the level of interest in operations •Be there before they know they need you •Be rational, logical, consistent, with a plan •Be willing to discuss
  9. 9. Delivery teams
  10. 10. Delivery teams Our Approach •Consultative •Build trust •Advocate •Lead and direct where appropriate
  11. 11. Product owners
  12. 12. Product owners Our Approach •Risk vs reward •Opportunity cost •$$$ impact •Be the bridge from dev/ops to the business
  13. 13. Managers
  14. 14. Managers Our Approach •Ask questions until you understand •Ask more questions •Communicate often •Voice your opinion •Take risks, make a decision, move forward •Be willing to be wrong
  15. 15. DevOps peers
  16. 16. DevOps peers Our Approach •Figure out their strengths, weaknesses, loves and hates •Hang out •Be honest •Give props
  17. 17. The 5 Whys
  18. 18. Are you listening? •Distractions •Interrupting •Body language •Emotions behind the words •Attitudes •Quality of presence •Nonverbal behaviour
  19. 19. Dan Harper dan.harper@myob.com https://www.linkedin.com/in/danharper DevOps Manager @ MYOB http://bit.ly/2qVzXvF +61 414 344 233 https://danharper.org
  20. 20. In Summary
  21. 21. 1. Aim to understand the people around you
 2. Figure out what drives them and what they’re looking for
 3. Find a way to deliver it to them Take action!
  22. 22. Q & A
  23. 23. What will happen if we don’t do this?
  24. 24. We love bacon!
  25. 25. We’re Hiring!

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