3. Our Values:
Introduction
Vision: To be renowned worldwide
as a preferred business process
outsourcing company that delivers
seamless solution to their customers
and partners.
Mission: To be renowned worldwide
as a preferred business process
outsourcing company that delivers
seamless solution to their customers
and partners.
is not your ordinary
business partner.
• Teamwork • Integrity • Accountability • Excellence
4. Our Network
Our location:
3rd & 4th Floors Don Chua Lamko Bldg.
L.P. Leviste Dela Costa Sts., Salcedo Village
Makati City 1227, Philippines
Supporting more than 4,500 users
across Asia.
Our A-Star Team of business process
agents are supporting clients in Asia Pacific,
Canada, UK and across North America
www.astarbposolutions.com
5. Industry Clients & Achievements
SEO
Finance
Survey
Customer Service
Back Brace – Outbound Sales
Awards
Industry Clients
6. Our Team
CEO
Kristian Del Rosario Santos
Organizational Chart
COO
Vhennie Liza Pastoril
BUSINESS PROCESS IMPROVEMENT MANAGER
Carla Andrea Ibarra
VP SALES & OPERATIONS
Peach Yayong
HUMAN RESOURCE
Ericka Georgia Fernandez
TL / AGENTS
MANAGEMENT TEAM
MARKETING & CORPORATE COMMUNICATIONS MANAGER
Jb Floralde
CFO
Vilma Santos-Bidinost
7. Solutions
Customer Service
Customer Care
Issue Resolution and Inquiries
Billing Support
Claims Processing
Warranty Services
Order Management
PO Processing
Merchant Authorization
Returns/Refurbishment
Service Dispatch
General Inquiries
Email/Chat Support
Help Desk Support
Account Activation
Relationship/Account Management
Sales
Consumer Surveys
Information Hotline
Product Promotion and Procurement
Inbound and Outbound Sales
Inventory Management
Customer Acquisition
Customer Win-Back
Telemarketing
Brochure Fulfillment
Customer Loyalty Programs
Customer and Prospect Profiling
Retention
Loyalty
Finance
Asset Management
Accounts Payable
Accounts Receivable and Collection
Financial Analysis
Financial Reporting
Expense and Revenue Reporting
Accounting and Bookkeeping
Back Office
Applications Processing
Collections Management
Data Entry/Processing
Transaction Processing – PO processing
Order Management
Survey Collection
Order Verification and Management
8. Solutions
The Filipino Workforce
Call centers began in the Philippines as plain providers of email response and managing services,
these have industrial capabilities for almost all types of customer relations, ranging from travel
services, support, education, customer care, financial services, and online business-to-customer
support, online business-to-business support. The call center industry is one of the fastest growing
industries in the country.
9. Solutions
The Filipino Workforce
The Philippines is also considered as location of choice due to its less expensive operational and labor
costs, as well as having a highly skilled workforce, proficiency in American-style English and idioms,
strong affinity with U.S. and European cultures and a constant stream of college-educated graduates
entering the workforce. The Philippines remains as a top business process outsourcing (BPO)
destination for the estimated $150-billion BPO industry.
10. 10
Why Us?
We work as your partner. We understand your hard earned customers more than anyone in this planet.
We guard them with our world class customer service and support. We do not offer standard solution
to your business need, we listen before we recommend. We make sure all your needs are met before
coming up with a solution based on your challenges. Since we understand the concept of profitability,
we do not charge you with expensive costs because we wanted to help you grow your business. That’s
what partnership do. We help each other grow. We take care of our people in the same manner that we
will take care of you.
That’s more than a promise, it’s our commitment.
11. For more information please contact
sales@astarbposolutions.com
www.AStarBPOSolutions.com
Contact us now!
Kristian Santos (CEO)
kristian.santos@astarbposolutions.com
Skype: k_ez416
Peach Yayong (VP Sales & Operations)
peach.yayong@astarbposolutions.com
Skype:peach.yayong
Jb Floralde (Marketing & Corporate Communications Manager)
jb.floralde@astarbposolutions.com
Skype: jb.floralde
Don't wait another minute. Set up an appointment for a free consultation today.
