Personality Development - Written Communication - CV/Biodata/Resume

1. SOFT SKILLS :
PERSONALITY
DEVELOPMENT
Dr Ram K. Pathak
Sr System Analyst
DR Harisingh Gour Universty
(Central University)
Sagar 470-003

2. PERSONALITY DEVELOPMENT

3. SOFT
SKILLS

4. • WRITTEN COMMUNICATION
•BIO-DATA/ RESUME /
CURRICULUM VITAE

5. Sender
Referent
Message
Channels Receiver
Referent
Environment
Feedback
Environment
Encoding Decoding
The term communication is derived from the latin word "communis“ , means - common.
Communication is a process by which information is exchanged between individuals
through a common system of symbols & signs of behavior.
- Webster’s Dictionary
Communication is interchange of thoughts, opinions or information by speech,
writing or signs.
- Robert Andersion
LET US START WITH
Communication and Process of
communication

6. Referent:
• A referent motivates the sender (or receiver) to share information (message, objects, sounds, sights,
time schedule, ideas, perceptions, sensation, emotion, odour, etc.) that may initiate communication.
Sender:
• A sender is a person who encodes & sends the message to the expected receiver through an
appropriate channel.
• A sender is the source of the message that is generated to be delivered to the receiver after
appropriate stimulus from the referent.
Message:
• The message is the content of communication & may contain verbal, nonverbal or symbolic
language.
• Perception & personal factors of the sender & receiver may sometimes distort this element & the
intended outcome of communication may not be achieved. For ex, the same message may be
communicated or perceived differently by two individuals.
Channel:
• A channel is a medium through which a message is sent or received between two or more people.
• Several channels can be used to send or receive the message, i.e seeing, hearing, touching,
smelling, & tasting.
• While selecting channels of communication, several factors must be considered: availability of
channel()s , purpose, suitability, types of receivers, types of message, preference of sender &
receivers, communication skills of the sender, cost, etc.

7. CHANNELS OF COMMUNICATION :
VISUAL CHANNEL: FACIAL EXPRESSION, BODY LANGUAGE, POSTURE, GESTURES,
PICTURES & WRITTEN WORDS, ELECTRONIC MAILS, MASS MEDIA, ETC.
AUDITORY CHANNEL: SPOKEN WORDS, SOUNDS, TELEPHONE OR MOBILE
COMMUNICATIONS, DELIVERING AUDIO CONTENT (RADIO, VOICEMAIL), ETC.
TACTILE CHANNEL: TOUCH SENSATIONS, THERAPEUTIC TOUCH, ETC.
COMBINED CHANNEL: AUDIOVISUAL MEDIA, CONSOLING A PERSON WITH TOUCH &
SPOKEN WORDS.
RECEIVER:
• A RECEIVER IS AN INDIVIDUAL OR A GROUP OF INDIVIDUALS INTENDED TO RECEIVE,
DECODE & INTERPRET THE MESSAGE SENT BY THE SENDER/SOURCE OF MESSAGE.
• A RECEIVER ALSO KNOWN AS DECODER.
• HE IS EXPECTED TO HAVE THE ABILITY & SKILLS TO RECEIVE, DECODE & INTERPRET
THE MESSAGE.
FEEDBACK:
• IT IS A RETURN MESSAGE SENT BY THE RECEIVER TO THE SENDER.
• IT IS MOST ESSENTIAL ELEMENT OF THE COMMUNICATION PROCESS AS IT SHOWS
THAT THE RECEIVER HAS UNDERSTOOD THE PRIMARY MESSAGE SENT BY THE SENDER
& THE COMMUNICATION PROCESS IS NOW CONSIDER COMPLETE.
• A SUCCESSFUL COMMUNICATION MUST BE A TWO-WAY PROCESS WHERE THE
SENDER SENDS THE MESSAGE & RECEIVES FEEDBACK FROM THE RECEIVER.
• THESE FEEDBACK COULD BE VERBAL & NONVERBAL.

8. WRITTEN COMMUNICATION
RESUME/CV/BIO-DATA
 NORMALLY, IN GENERAL COMMUNICATION, THESE THREE WORDS ARE USED SYNONYMOUSLY
AND ARE USED AS MEANING ONE AND SAME…
 ALWAYS REMEMBER: “LOVE YOUR JOB BUT NEVER LOVE YOUR COMPANY. YOU NEVER KNOW
WHEN YOUR COMPANY STOPS LOVING YOU!”
 BUT EACH OF THESE WORDS HAVE ITS UNIQUE MEANING…
 LETS SEE…
OBJECTIVE(S)
 SELLING ONE SELF IN THE JOB MARKET
 INCREASING MARKET VALUE
 BRANDING OF AN INDIVIDUAL
 CV/RESUME/BIO-DATA ARE YOUR REPRESENTATIVES (AMBASSADOR)

9. RESUME : RE'SUME’ IS A FRENCH WORD MEANING "SUMMARY“ ,
AND TRUE TO THE WORD MEANING, SIGNIFIES A SUMMARY OF
ONE'S EMPLOYMENT, EDUCATION, AND OTHER SKILLS, USED IN
APPLYING FOR A NEW POSITION.
 THEY DO NOT LIST OUT ALL THE EDUCATION AND QUALIFICATIONS, BUT ONLY HIGHLIGHT
SPECIFIC SKILLS CUSTOMIZED TO TARGET THE JOB PROFILE IN QUESTION.
 A RESUME IS USUALLY BROKEN INTO BULLETS AND WRITTEN IN THE THIRD PERSON TO APPEAR
OBJECTIVE AND FORMAL.
 A GOOD RESUME STARTS WITH A BRIEF SUMMARY OF QUALIFICATIONS, FOLLOWED BY AREAS OF
STRENGTH OR INDUSTRY EXPERTISE IN KEYWORDS, FOLLOWED BY PROFESSIONAL
EXPERIENCE
 FOCUS IS ON THE MOST RECENT EXPERIENCES, AND PRIOR EXPERIENCES SUMMARIZED.
 THE CONTENT AIMS AT PROVIDING THE READER A BALANCE OF RESPONSIBILITIES AND
ACCOMPLISHMENTS FOR EACH POSITION.
 AFTER WORK EXPERIENCE , PROFESSIONAL AFFILIATIONS, COMPUTER SKILLS, AND EDUCATION.

10. CURRICULUM VITAE
 C.V is a Latin word meaning "course of life".
 Curriculum Vitae (C.V.) is therefore a regular or
particular course of study pertaining to education and
life.
 A C.V. is more detailed than a resume, usually 2 to 3
pages, but can run even longer as per the requirement.
 A C.V. displays general talent rather than specific
skills for any specific positions.
This means that your curriculum vitae must be presented
professionally, clearly, and in a way that indicates you are
an ideal candidate for the job, i.e., you possess
the right skills, experience, behavior, attitude, morality that the
employer is seeking.

11. BIO-DATA :
 BIO DATA THE SHORT FORM FOR BIOGRAPHICAL DATA, IS
THE OLD-FASHIONED(ARCHAIC) TERMINOLOGY FOR RESUME
OR C.V.
 THE EMPHASIS IN A BIO DATA IS ON PERSONAL
PARTICULARS LIKE DATE OF BIRTH, RELIGION, GENDER,
RACE, NATIONALITY, RESIDENCE, MARITAL STATUS, AND
THE LIKE.
 NEXT COMES A CHRONOLOGICAL LISTING OF
EDUCATION AND EXPERIENCE.
 THE THINGS NORMALLY FOUND IN A RESUME, THAT IS
SPECIFIC SKILLS FOR THE JOB IN QUESTION COMES LAST,
AND ARE SELDOM INCLUDED.
 BIO-DATA ALSO INCLUDES APPLICATIONS MADE IN
SPECIFIED FORMATS AS REQUIRED BY THE COMPANY.

12. UTILITY :
 A RESUME IS IDEALLY SUITED WHEN APPLYING FOR MIDDLE AND SENIOR
LEVEL POSITIONS, WHERE EXPERIENCE AND SPECIFIC SKILLS RATHER
THAN EDUCATION IS IMPORTANT.
 A C.V., ON THE OTHER HAND IS THE PREFERRED OPTION FOR FRESH
GRADUATES, PEOPLE LOOKING FOR A CAREER CHANGE, AND THOSE
APPLYING FOR ACADEMIC POSITIONS.
 THE TERM BIO-DATA IS MOSTLY USED IN INDIA WHILE APPLYING TO
GOVERNMENT JOBS, OR WHEN APPLYING FOR RESEARCH GRANTS AND
OTHER SITUATIONS WHERE ONE HAS TO SUBMIT DESCRIPTIVE ESSAYS.

14. POINTS TO BE CONSIDERED IN AN IDEAL C.V.
(JUSTIFIABLE CLAIMS)
• STYLE – THE LAYOUT, FORMATTING AND HEADINGS YOU USE.
• CONTENT – ALL GOOD STUFF ABOUT YOU
• POSITIVES/POSITIVITY
• POINTS OF AGREEMENT – POINT OUT HOW FIT YOU ARE FOR THE POSITION
• HOW YOU FULFIL THEIR REQUIREMENTS.
• LANGUAGE OF CV
• FONT SIZE AND STYLE
• ORDER OF CONTENTS
• BRIEF CONTENTS

15. TYPES OF C.V. : CHRONOLOGICAL-FUNCTIONAL-
SPECULATIVE
CHRONOLOGICAL CV – EDUCATION AND TRAINING IS GIVEN IMPORTANCE. THE
LATEST QUALIFICATION COMES FIRST – REVERSE ORDER
• PERSONAL DETAILS
• PERSONAL PROFILE AND CAREER OBJECTIVES
• EMPLOYMENT IN REVERSE CHRONOLOGICAL ORDER. UNDER EACH EMPLOYER
DESCRIBE KEY ACHIEVEMENTS, USE POWER WORDS
• KEY QUALIFICATIONS
• PROFESSIONAL MEMBERSHIP
• HOBBIES AND PERSONAL INTERESTS
• ADVANTAGES
• USEFUL WITHIN SAME INDUSTRY, SHOWS YOUR CAREER PROGRESSION
• FAVOURITE FORMAT FOR EMPLOYER WHO SIMPLY WANTS TO GET A FEEL FOR YOUR CAREER TO DATE.
• IF NOT HAVING SPECIFIC ACHIEVEMENTS, JOB BY JOB APPROACH WILL SAVE
• DIS-ADVANTAGES
• IF GAP IN EMPLOYMENT, CHRONOLOGICAL CV WILL WILL MAKE THEM OBVIOUS
• IF ANY CHANGE IN CAREER DIRECTION WILL APPEAR

16. FUNCTIONAL / SKILL BASED CV :-
CVS ARE CREATED WITH CONCENTRATE ON SKILLS, EXPERTISE AND RESPONSIBILITIES OR
EXPERIENCES RATHER THAN CHRONOLOGY OF YOUR EMPLOYMENT TO DATE.
• THE FUNCTIONAL CV TYPICALLY STARTS WITH A PERSONAL PROFILE WITH ACHIEVEMENTS
• PERSONAL QUALITIES THAT YOU POSSESS
• FOLLOWED BY A SUCCESSION OF SECTION, EACH RELATING TO A DIFFERENT SKILLS
• THESE SHOULD BE ORDERED IN DECREASING ORDER OF IMPORTANCE
• SINCE FOCUS IS NOT ON PARTICULAR PAST EMPLOYMENT, WE CAN MENTION VOLUNTARY OR UNPAID
WORK
• FUNCTIONAL HEADINGS : ADMINISTRATION, PUBLIC RELATION, TEACHING, MARKETING ETC.
• LIST OF EMPLOYERS AND DATE, QUALIFICATIONS, PERSONAL DETAILS, HOBBIES AND INTERESTS
ADVANTAGE
• IF FREQUENT CHANGE IN JOBS AND INDUSTRY
• IF MORE MATURE APPLICANT, A FUNCTIONAL CV WILL TAKE THE SPOT LIGHT AWAY FROM AGE
DIS-ADVANTAGE
• CAN’T DISPLAY CONSISTENT CAREER PROGRESSION
• IF DO NOT HAVE MUCH WORK EXPERIENCE

17. SPECULATIVE CV – NOT BASED ON ANY ADVERTISEMENT ( CHRONOLOGICAL AND FUNCTIONAL)
• MATCH YOUR SKILLS, EXPERIENCES, EDUCATION WITH THE SKILLS OF THE JOB REQUIRES
• SENT TO RIGHT PERSON IF POSSIBLE BY NAME
• EMPHASIS ON ACHIEVEMENTS AND RESULTS.
• SHOULD BE GIVEN IN QUANTIFIABLE TERMS.
• ADVANTAGES
• PERFECT FORMAT FOR STRONG CAREER PROGRESSION WITH MANY ACHIEVEMENTS
• ENABLES TO SELL YOUR STRENGTHS AND EXPERIENCE
• DIS-ADVANTAGES
• LENGTHIER THAN FUNCTIONAL AND CHRONOLOGICAL CV
• FAILING TO GET ATTENTION WITH RIGHT PROFILE
• NOT SUITABLE FOR THOSE HAVING GAP AND LITTLE EXPERIENCE AND ACHIEVEMENTS

18. ORDER AND CONTENTS OF A IDEAL C.V.
• NAME AND ADDRESS
• CONTACT DETAILS
• RESIDENCE, WORK, CONTACT NO(S),
FAX,EMAIL ETC.
• CAREER OBJECTIVE / LEADERSHIP
QUALITY/ TEAMWORK
• EDUCATIONAL QUALIFICATIONS
• CHRONOLOGICAL ORDER
• PROFESSIONAL QUALIFICATIONS
• CHRONOLOGICAL ORDER
• PROFESSIONAL
MEMBERSHIP/ASSOCIATION
• PROJECT COMPLETED
• TITLE, YOUR POSITION AND
CONTRIBUTION, DURATION,
• TECHNICAL KNOW- HOW
• WORK EXPERIENCES ( CHRONOLOGICAL
ORDER, POSITION, TEAM SIZE,
RESPONSIBLITIES HIGHLIGHTS AND
ACHIEVEMENTS )
• REGULAR
• PART TIME
• VISITING
• CONSULTANCY ETC
• EXTRA CURRICULAR ACTIVITIES
• PERSONAL DETAILS ( DOB,BLOD GROUP,
FAMILY SIZE, PASSPORT VALIDITY ETC)
• REFERENCES ( THREE AT LEAST – NOT
BLOOD RELATED, WITH PRIOR CONSENT
FROM THEM)

19. DOS
• BE BRIEF AND WITH EVIDENCES
• PREPARE FOR INDIVIDUAL COMPANY
• CUSTOMIZE FOR JOB TARGET
• USE ACTION VERBS/ POSITIVE WORDS
– IT WILL CREATE STRONG IMPACT
EXAMPLE MOTIVATED, MONITORED,
CREATED, ANALYZED, COORDINATED
ETC.
 Don’t include irrelevant information –
previous Salary, unproofed awards, prizes
and publications etc.
 Say what you did, not what you think
 Avoid unusual font size, stylish letters,
graphics, underlining and unusual spacing
etc.
 Avoid repeating information
 Avoid personal pronouns (I, my, me)
 Don’t outsource, do it yourself.
DON’TS

20. Ram K. Pathak
ramkumar.pathak@gmail.co
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