3. Introduction
01
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
4. 1. ChatGPT is a ChatBoat (A chatbot is a computer program that
uses artificial intelligence (AI) and natural language processing (NLP)
to understand customer questions and automate responses to them,
simulating human conversation.)
2. DesignedbytheAmericanstartupOpenAI,foundedin2015intheUnitedStates.
ThecompanylaunchedChatGPTonNovember30,2022
1. OpenAIisalsoresponsible forcreatingDALLE•2,apopularAIartgenerator,and
Whisper,anautomaticspeechrecognitionsystem.
2. Theaimistopromoteanddevelopartificialintelligencewithahumanface
An Introduction
ChatGPT – Chat(Generative Pre-trained Transformer)
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
5. 5. ChatGPT-a conversationalrobot marks anewstage in theprogress ofautomatic natural language
processingalgorithms
6. Launchedby theOpenAIassociation but the toolarestillinthetest phase
7. TillTuesday, December6morethan amillionusers whohavealreadytestedtheconsistencyand
complexityofits answers
8. ChatGPT is a conversational robot capable of understanding questions and answering them in natural
languagewith unprecedentedquality andin multiplelanguages
9. This program relies for this on an artificial intelligence, GPT3 (Generative Pre-trained
Transformer 3) (GPT-3 - is an autoregressive language model that uses deep
learning to produce human-like text)
10. GPT 3 uses automatic learning algorithms fed with millions of texts and conversations available on the
Internet (press articles, academics, blogs, scripts of films, TV shows , etc.) to understand the meaning of
words andphrasesandgeneraterelevantresponsesbased oncontext
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
6. Useof ChatGPT
Theusersmayask
ChatGPT questions inaninstant likemessagefeature,
probing theknowledgecollectedforthe model.
Although you arewarnedthat sometimesmight notbecorrect.
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
Itcoverseverytopicimaginable, Just Aftercreatinganaccounton OpenAI,Onecanaskquestions onfollowings
acookingrecipe,
writeanessay,
writea coverletterforaspecificcompanyand activity,
writea songonaparticular themeorto inventa story totellthechildrenintheevening.
ChatGPT canalso respondto particularly complexrequests,to debugcomputercode,
solvea mathematicalproblem
writeanarticleonthesubjectofyour choice.
Nomatterthequery,within thelimits oflegality, ChatGPT willprovideyou with advancedanswersinjust
seconds.
Andhecontinuesto learnfromthetest ofInternetusers.
7. Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
Impact of ChatGPT
Peopleinthecontentdevelopmentindustrywillberenderedobsoleteinthecoming
yearsasAIpowered botsareexpectedtotakeoverthewritingjobbecausetheyaretrainedto
producemorehuman-likeanderror-free textthananyothercontentproducer.
However,thechatbotlackscritical-thinkingskillsorethicaldecision-makingability,
whichareessential forqualitycontent.
AswecanseethatChatGPTcanalsoprovide“incorrectornonsensicalanswers,”and
thecompanyisworkingtofixtheissueatitsearliest.
8. Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
9. Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
What was ChatGPT trained on
OpenAI trained ChatGPT using reinforcement learning from human feedback [RLFHF].
It’s a method through which a machine learns by observing human intervention to achieve a
realistic result. It is based on the GPT-3.5 architecture.
Is ChatGPT free
Right now, ChatGPT is free for all users. But the company’s CEO that after some time they will
monetize the system due to eye-watering operating costs.
10. How Does
ChatGPT Works?
02
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
11. HowdoesAIChatGPTwork?
• OpenAIrevealedthat ChatGPT was preparedusing ReinforcementLearningfromHumanFeedback(RLHF)followingthesamemethods
asInstruGPT with slightdifferencesindata collectionsetup.
• OpenAIoverhauledtheGPT-3languagemodeland introducedanewdefaulttool calledInstructGPT to address complaintsabout toxic
languageand mis-information.
• GPT-3,likeotherlargelanguagemodels,was createdinpartto generatehuman-liketextinaconvincingway. To makethemodels
safer,helpful,andalignedto followinstrunctions,
• TheAImodelhasbeentrainedunderthesupervision ofhumantrainersprovidingconversationsin whichtheyplayedboth AIassistant &
theuser.
• Thetrainersweregivenaccesstopendowntheirsuggestions that willhelptheAIingettingbetter.
• Togetthesummarizedresponses,thecompanycreateda rewardmodelforreinforcementlearning.Italsocollectedcomparison data
whichconsistsofmorethantwo modelresponsesrankedinthetermsofquality.
• OpenAIoverhauledtheGPT-3languagemodeland introducedanewdefaulttool calledInstructGPT to address complaintsabout toxic
languageand misinformation.
• GPT-3,likeotherlargelanguagemodels,wascreatedinpartto generatehuman-liketext inaconvincingway. To makethemodels
safer,helpful,andalignedto followinstructions..
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
12. How to Access
ChatGpt
03
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
13. HowtoaccessChatGPT?
• ForChatGPT openchat.openai.comandcreatingan OpenAIaccount.Onceyou signin,
you areableto startchattingawaywith ChatGPT.
• A goodwayto getyour conversationstarted isbyaskinga question.
• BecauseChatGPT isstillinits researchstage,itisfreeto useandyoucanaskasmany
questions asyou'd like.
• Step1:OpentheURLhttps://openai.com/blog/chatgpt (Opensina newwindow)
• Step2:SignupforOpenAIaccountusingyour emailaddress
• Step3:Loginto your OpenAIaccount
• Step4:Atthebottom ofthescreenyou canseea typebox on theinterfaceofChatGPT.
• Step5:Typeanythingyou want to knowto start chattingwithChatGPT
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
14.
15.
16. Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
17. Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
18. Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
22. Limitations
04
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
23. Limtations :
Aspertheinformation availableonthe OpenAIsChatGPT loginpage,theusermightfacesomeproblemswhileusingthe
system.
Thereisa possibility that theinformation generatedbythesystemmightbewrong andbiased andwillprovide thefacts
about theeventsthat happenedafter2021.
Although, thecompany’sheadstated that theirteamwillgive theirbestshotbyremovingalltheselimitations assoon as
possible
ChatGPT is alsounableto gatherfirst-handinformation,conductinterviewsorusenuanceandcriticalthinkingto justify
its choices.Initsinitialversion,atleast.
“Future developmentsin artificialintelligencemaybeabletobring ChatGPT to bemorehumaninits ability tocreate
content,”saysthe OpenAI-designedchatbot.
“This raisesethicalquestions about theuseofAI incontentcreation fieldsandhowthismight affecthumanworkers.Itis
important tocontinueto monitorthesedevelopmentsandconsidertheimplications forthecoming”.
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
24.
25. END
Thank you!
@rampathak
Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
Find me @ ramkumar[dot]pathak[at]gmail[dot]com
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Dr. Ram Kumar Pathak,M.Sc.Maths, M.P.A.,M.C.A.M.Phil.(CS),Ph.D.(Mgt),Free Lanser, SAG, Sagar,Ex Systems Analyst ,Dr. Harisingh Gour Vishwavidyalaya, Sagar (M.P.)
27. What is benchamrking?
Benchmarking – i.e.
Comparing your business performance against
certain reference points – is a popular and potentially
powerful way to glean insights that can lead to
improved performance. We’ll explore the various
types of benchmarking and how these approaches
can benefit your business.
28. What’s the difference between
benchmarks and KPIs?
Benchmarks are reference points that you use to
compare your performance against the
performance of others. These benchmarks can be
comparing processes, products or operations, and
the comparisons can be against other parts of the
business, external companies (such as competitors)
or industry best practises. Benchmarking is
commonly used to compare customer
satisfaction, costs and quality.
KPIs, on the other hand, are decision-making and
monitoring tools, used to track performance in
relation to strategic goals. In other
words, KPIs chart whether an individual, project,
team, business unit or entire company is on track to
achieve its objectives. KPIs are a bit like an early
warning system, flagging up where things might
be heading off-course and where action might be
needed.
Benchmark KPI
=
29. Three ways to use benchmarking
Process
benchmarking
Strategic
benchmarking
Performance
benchmarking
30. Three ways to use benchmarking
This is all about better understanding your processes, comparing
performance against internal and external benchmarks, and finding
ways to optimise and improve your processes. The idea is that, by
understanding how top performers complete a process, you can
find ways to make your own processes more efficient, faster and more
effective.
Process
benchmarking
31. Three ways to use benchmarking
This compares strategies, business approaches and
business models in order to strengthen your own
strategic planning and determine your strategic
priorities. The idea is to understand what strategies
underpin successful companies (or teams or business units)
and then compare these strategies with your own to
identify ways you can be more competitive.
Strategic
benchmarking
32. Three ways to use benchmarking
This involves collecting information on how well you’re doing in
terms of outcomes (which could mean anything from revenue
growth to customer satisfaction) and comparing these outcomes
internally or externally. This can also refer to functional
performance benchmarking, such as benchmarking the
performance of the HR team or the marketing team (measuring
net promoter score or brand awareness, for instance).
Performance
benchmarking
33. How does benchmarking work?
Peer benchmarking
Companies look at their closest competitors and
establish whether their products or services are in-
line with what else is being offered in the
marketplace.
Some of the most popular benchmarking methods include:
Best practice benchmarking
Businesses examine the process of the companies that
they aspire to be like in their industry, usually those at
the cutting edge of their sector. This allows them to
compare results, and identify areas in which they can
improve their own processes.
34. How does benchmarking work?
Collaborative benchmarking
Some industries have trade bodies or consumer groups associated
with them and these are an example of how collaborative
benchmarking can work. These associations collect and publish data
from all their members, allowing them to identify industry-wide
trends and enabling effective reviews of best practices.
SWOT analysis
The SWOT process of benchmarking against competitors has a
broader scope and works by establishing a business's strengths,
weaknesses, opportunities and threats. By taking a more holistic
look at competitor activity, you can get an accurate picture of the
sector's landscape and how you fit into the wider market.
Some of the most popular benchmarking methods include:
35. Defining a Benchmarking Initiative
Because any process, product, or function in a business is eligible for benchmarking, methodologies vary. Typically,
the benchmarking process involves:
Defining the subject of
the benchmarking study
Defining the process or attribute
to be studied in detail
Selecting and defining
the measures
Selecting the
comparison set
Assessing the data and identifying
differences and gaps
Reporting on the results,
identifying improvements and
repeating the process
36. Benchmarking Examples
A firm interested in improving their customer
service practices may compare its own processes and
metrics against those of its most successful competitor. If it
identifies negative discrepancies or differences in measures,
it may start improving its processes to strengthen its
performance. The firm will observe and measure the
competitor's operations, and in some industries, it will
send in employees as customers to gain direct experience.
37. Benchmarking Examples
One of the best examples that has been carried
out in recent years is Starbucks.
Economic instability and the commitment to
boost coffee sales by fast food companies such as
McDonalds, have led Starbucks to initiate a
benchmarking process.
38. Benchmarking
Examples
What did they decide to improve to alleviate this
situation? One of the vital aspects for its business model
is the time of preparation of its coffees. As we have
seen before, they needed a leading company to look at
to later implement the improvements. The chosen
company: the Japanese car manufacturer Toyota.
Without a doubt a great example to follow in optimizing
the manufacturing time of their products.
39. The Bottom Line
Apparently 30% of the time spent preparing the famous
Starbucks coffees was wasted on the time spent by
employees bending, walking or choosing ingredients. After
conducting an analysis of the benchmarks, they
implemented an action plan based on the optimization of
the processes to prepare their coffees, a redesign of the
workspace, along with a new arrangement of the utensils
and machines necessary for the preparation of their
products. This led to an improvement in the production
time of their products by almost 20%.
41. Benchmarking Process
EXTRA INFO HERE
To correctly design and carry out a benchmarking process in your company, we recommend following the following steps:
planning, data collection, analysis, action and monitoring.
PLANIFICATION DATA ANALYTICS ACTION TRACKING
1 2 3 4 5
42. SWOT
SWOT
Strengths
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Weakness
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Threats
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Opportunities
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43. Roadmap
Q1 Q2 Q3 Q4
Marketing Team
Social Team
Web Team
Financial Team
Task name Task name Task name
Task name
Task name
Task name
Task name
A strategic plan that defines a goal or desired outcome and includes the major steps or milestones needed to reach it.
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