Dr. Poonam Panwar gave a presentation on information and communications technology (ICT). She defined ICT as technologies that facilitate communication and the processing and transmission of information electronically. She explained that ICT has three main components: computational data processing, decision support, and business software. Dr. Panwar also discussed how ICT is important for business, education, healthcare, and more. She outlined some key ICT tools used in information technology like project management software, inventory management software, and help desk software.

1. Information and Communications
Technology (ICT)
Presented By:
Dr. Poonam Panwar
Associate Professor
Faculty of Agriculture
MM(DU), Mullana, Ambala, Haryana

2. What is information technology?
Information technology (IT) involves the study and application of
computers and any type of telecommunications that store, retrieve,
study, transmit, manipulate data and send information. Information
technology involves a combination of hardware and software that is
used to perform the essential tasks that people need and use on an
everyday basis.
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3. IT COMPONENTS
• Information Technology consists of three basic parts: computational
data processing, decision support, and business software.
• Information technology refers to anything related to computing
technology, such as networking, hardware, software, the Internet, or
people working with these technologies.
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4. IT COMPONENTS
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5. Why IT is important?
• Information technology helps to build and grow the commerce and
business sector and generate the maximum possible output. The time
taken by different sectors to generate business is now minimized with
advancements in Information technology. It provides electronic security,
storage, and efficient communication.
• To conduct the work, Information technology needs computer
applications. Computers connect IT to the different organizations of the
world. It helps the employees to maintain records of their numerous
clients of various companies. It helps patients to contact physicians
online and take advice regarding their health problems. Also, records of
patients can be managed properly by the system.
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6. IMPORTANCE OF IT
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7. ICT Meaning
• Described as technologies which facilitate communication and the
processing and transmission of information by electronic means.
• ICTs are basically information-handling tools

8. Importance
• ICTs have become a more important
part of the global information economy.
• In education aims to improve the
quality of teaching and learning
• Enables health care professionals and
institutions to address the critical
medical needs of rural communities
• Contribute to fostering empowerment
• Important catalyst of transformation in
the economic, social and political lives
of women.
• Improving monitoring and response
systems

9. Impact of ICT
• Improve the institutions to accomplish their goals.
• Helped governments to improve their service to their citizens.
• Heavily influenced commercial businesses.
• Improve the activities and interests of a broad range of people.
• Influenced the interactions between institutions and individuals.
• Introduced many different concepts in all walks of society's life.
• All commercial activities are done using E-commerce technologies.
• Ability to interact with other individuals through e-mail, chat-rooms, etc.
• Enabled people with disabilities to be able to enjoy access to sources of
information and ways of communicating.
• ICTs can be deployed to monitor and respond to environmental disasters.

10. The difference between ICT and IT
• ICT and IT are two distinct fields that are easily confused. For those working in
the tech industry, these differences are obvious, but for those looking to learn
more about information technologies, it may be necessary to unpack these
terms a bit.
• IT (information technology) encompasses the use of computers, networks,
computer software and other electronic or digital devices for the management
and communication of information.
• ICT (information communication technology) focuses more on how digital
technologies assist users in handling information. In essence, ICT is an
extension of IT that focuses more on communication.
• ICT services include services such as fibre internet connectivity, carrier
ethernet and colocation infrastructure.
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11. The Convergence of Information
Communication Technology (ICT)
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13. IT Tools
There are numerous tools aimed at helping IT professionals operate more efficiently
and deliver the most effective results possible. With the right solutions in place, IT pros
gain a better understanding of the organization’s strengths and weaknesses, which
allows them to prioritize their objectives more strategically. In turn, this propels the
broader organization toward its goals and creates new opportunities for growth. When
implemented correctly, the following tools help IT professionals operate at peak
performance:
• Project management software
• Inventory and asset management (ITAM) software
• Document management software
• Vulnerability management software
• Help desk software
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14. Project management software
• Project management software is a must
have in an IT professional’s toolkit. These
applications help delegate tasks
strategically across the team and improve
resource utilization, so each project is
completed within the specified time and
budget constraints. Project management
software also provides better workflow
visibility, which makes it easier to identify
and fix bottlenecks and potential blockers.
• Some of the top IT project management
tools include Jira, Asana, and ClickUp.
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15. Inventory and asset management (ITAM)
software
• Information technology and asset management (ITAM) software helps
businesses account for all the IT devices in the organization. ITAM tools
help manage the lifecycle of all devices in a company, from the time they are
deployed to the time they should be replaced. In addition, ITAM software
tracks the current versions of all software and firmware installed on a device.
IT professionals wanting to install a new software package will use the ITAM
tool to make sure they have the correct system requirements applied to their
device first.
• EZOffice Inventory and Freshservice are competing ITAM products.
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16. Document management software
Document management software allows IT professionals to organize digital copies of
printed files as well as electronic documents such as PDFs and spreadsheets. There are
many advantages of using a document management system, including:
• Reduced paper consumption
• Quick document retrieval
• Increased productivity
• Improved collaboration
• Better regulatory compliance
• Improved backup and security
Two document management software applications are Adobe Document Cloud and
eFileCabinet.
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17. Vulnerability management software
Vulnerability management software proactively and continuously scans an organization’s
entire system to identify vulnerabilities across the network, endpoints, and workloads.
Then, the software works to patch each vulnerability as quickly as possible, so it doesn’t
leave the door open for a future cyberattack. Vulnerability management uses a four-step
process to identify and act on discovered vulnerabilities:
• Identify the vulnerability
• Evaluate the severity of the vulnerability
• Remediate the vulnerability by deploying a patch and performing a penetration test
• Re-assess and report the vulnerability
.
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18. Help desk software
• Help desk software tracks all incoming IT requests from
employees and customers alike. Most solutions provide
self-service capabilities for basic needs like password
resets and simple how-to guides, which allows IT staff to
focus on higher priorities and more complex issues. Help
desk software also helps IT teams provide status updates
to ensure everyone’s expectations are aligned.
• Help desk functionality is often embedded within a
comprehensive IT service management (ITSM) tool, but
some standalone help desk solutions like Zendesk and
HelpDesk.com also exist for more basic needs.
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19. Information Technology Enabled
Services (ITeS)
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21. Information Technology Enabled
Services (ITeS)
IT enabled Services (ITeS), also called web-enabled services or remote
services, or Teleworking cover the entire gamut of operations that
exploit information technology for improving the efficiency of an
organization. These services provide a wide range of career options that
include opportunities in a call center, medical transcription, medical
billing and coding, back office operations, revenue claims processing,
legal databases, content development, payrolls, logistics management,
GIS (Geographical Information System), HR services, web services,
etc.
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22. Information Technology Enabled Services
(ITeS) Processes and Services
ITeS provide a range of IT-intensive processes and services, which
includes business process outsourcing (BPO) and knowledge process outsourcing
(KPO), provided from a distant location and delivered over telecom networks.
ITeS focus on verticals such as content management, finance and accounts,
research, and analytics segment. ITeS includes:
• Customer Interaction services -including call center facilities with adequate
telecom infrastructure, trained consultants, access to requisite databases,
Internet, and other online information infrastructure to provide information
and support to customers
• Back office operations -data entry, data conversion including finance and
accounting and HR services.
• Transcription/Translation services
• Content development/animation/engineering/design and GIS
• Other services including remote education, data search, market research,
network consultancy, and management
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23. Areas where IT-enabled services can be
deployed
The favored application areas are areas where there is a huge amount of
data that needs to be processed and utilized for delivering the results, or
the data is the outcome of the service. In all cases, without the use of IT
the task would otherwise be unmanageable. Some of the most
important areas where IT-enabled services can be deployed are:
• Telemarketing
• Helpdesk
• Customer Support Centers
• Data Ware House
• Transcription Centers
• GIS Mapping for Transport tracking
• Electronic Distribution.
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25. Thank You
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