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100531 it management dpa upload

  1. 1. IT MANAGEMENT IN THE PUBLIC SECTOR Noribah Khalid Program Latihan Pengurusan ICT, IMATEC, INTAN 13 Mei 2010 KURSUS DIPLOMA PENGURUSAN AWAM BIL. 1/2010
  2. 2. Objectives <ul><li>To understand the ICT environment and its importance </li></ul><ul><li>To understand how ICT support the organization’s vision, mission & strategies </li></ul><ul><li>To gain knowledge and understanding on the various aspects of ICT management </li></ul><ul><li>Appreciate the functions and importance of ICT at your organization </li></ul><ul><li>Learn how ICT is applied as a strategic tool in the transformation and innovation of service delivery </li></ul><ul><li>Understand the multiple role of user to ICT and its management in the organization </li></ul>
  3. 3. <ul><li>Public Sector ICT Implementation </li></ul><ul><li>Roles/Tasks of ICT Management </li></ul><ul><li>Issues and Challenges </li></ul><ul><li>Conclusion </li></ul>CONTENT
  4. 4. PUBLIC SECTOR ICT IMPLEMENTATION <ul><li>Technology </li></ul><ul><li>Mainframe, Mini computer </li></ul><ul><li>Applications </li></ul><ul><li>Routine job – data processing, accounting, payroll and personnel </li></ul><ul><li>System Development </li></ul><ul><li>In-house development </li></ul><ul><li>Technology </li></ul><ul><li>PC, Client Server, Internet, multimedia, mobile </li></ul><ul><li>Applications </li></ul><ul><li>Integrated IS, Web Applications </li></ul><ul><li>Single window -MyGov.Portal </li></ul><ul><li>SMS Portal </li></ul><ul><li>System Development </li></ul><ul><li>In-house development Outsourcing, shared services </li></ul>2000 2010 1960’s Information Transformation
  5. 5. THE PUBLIC SECTOR ICT VISION (Malaysia) Towards efficient and quality public sector service delivery through deployment of ICT and Multimedia Vision <ul><li>To provide efficient and quality services electronically </li></ul><ul><li>To leverage on ICT and multimedia to achieve higher productivity in the public sector; and </li></ul><ul><li>To facilitate the sharing of knowledge and resources among government agencies through a secured telecommunications network and common standards </li></ul>Objectives
  6. 6. <ul><li>Public Sector ICT Implementation </li></ul><ul><li>Role/Task of ICT Management </li></ul><ul><li>Issues and Challenges </li></ul><ul><li>Conclusion </li></ul>CONTENT
  7. 7. <ul><li>Governments’ success in promoting ICT </li></ul><ul><li>Governments around the world are investing in ICT to improve its internal processes and delivery of services </li></ul><ul><li>Large no. of government ICT projects still end in failure , fail to achieve their desired results, delay or even fail to take off </li></ul><ul><li>Shortfalls were mainly due to behavioral, political or organizational issues rather than to the technical characteristics. </li></ul>Current Scenario
  8. 8. Software “Chaos” 16% Successful - In Budget - On Time - Meets Requirements - User involved 31% Cancelled - Development 53% “Challenged” - Over budget by 189% - Late by 222% - Missing 39% of Capabilities The Standish Group examined 8,380 Software Projects (1994).
  9. 9. Standish Chaos Reports:  define success as projects on budget, of cost, and with expected functionality.  There are several updates to the Standish “Chaos” reports. Software “Chaos” Source: STANDISH CHAOS REPORT
  10. 10. <ul><li>ICT Projects were developed on a piecemeal approach and are agency centric </li></ul><ul><li>Duplicate efforts across agencies </li></ul><ul><li>Different standards being applied </li></ul><ul><li>Effort are being made to integrate and develop cross agency system </li></ul>Current Scenario
  11. 11. Is this a People, Process, or Technology Problem? So…Would a Stronger Lock Help?
  12. 12. Technology is not the whole answer People and Process matter! Repeatable, Best Practice Processes Trained People Tools & Technologies
  13. 13. <ul><li>ICT Needs to be managed </li></ul><ul><li>A piecemeal approach will not work – requires a holistic approach </li></ul><ul><li>Managing ICT requires Strategic, Tactical and Operational Skills </li></ul>Managing ICT
  14. 14. MANAGING ICT – Holistic Approach The Model of Organisation (after Leavit et al.,1973) STRUCTURE TASK / PROCESS (Process redesign) TECHNOLOGY PEOPLE (Change Management)
  15. 15. <ul><li>Strategic Management skills involve Leadership & Goal Setting </li></ul><ul><li>Tactical Management skills involve Environment & Resources </li></ul><ul><li>Operational Management skills involve Operational processes & monitoring </li></ul><ul><li>Corporate Strategic Planning </li></ul><ul><li>ICT Strategic Planning </li></ul>Managing ICT
  16. 16. TASK OF ICT MANAGEMENT <ul><li>MANAGING SYSTEM DEVELOPMENT PROCESS </li></ul><ul><ul><li>ICT Strategic Planning </li></ul></ul><ul><ul><li>ICT Project Management </li></ul></ul><ul><ul><li>Managing Application System Development </li></ul></ul><ul><ul><li>Managing Outsourced Project </li></ul></ul><ul><li>Realistic and accurate user requirement </li></ul><ul><li>Project sponsorship </li></ul><ul><li>User involvement </li></ul><ul><li>Change control </li></ul>
  17. 17. 10 most damaging classic software development mistakes <ul><li>Unrealistic expectations </li></ul><ul><li>Wishful thinking </li></ul><ul><li>Confusing estimates with targets </li></ul><ul><li>Excessive multi-tasking </li></ul><ul><li>Feature creep </li></ul><ul><li>Lack of user involvement </li></ul><ul><li>Lack of effective project sponsor </li></ul><ul><li>Poor requirement definition </li></ul><ul><li>Unclear project vision </li></ul><ul><li>Insufficient risk management </li></ul>* Construx Software Builders surveyed 500 software practitioners in 2008. These 10 mistakes are reported to be the most damaging: * Source:
  18. 18. TASK OF ICT MANAGEMENT <ul><li>MANAGING INFORMATION & KNOWLEDGE </li></ul><ul><ul><li>Manage the content development </li></ul></ul><ul><ul><li>Manage application systems development </li></ul></ul><ul><ul><li>Manage information use </li></ul></ul><ul><ul><li>Development of knowledge bank / implement knowledge management practices </li></ul></ul><ul><li>Data and information requirement </li></ul><ul><li>Management Vs operational requirement </li></ul><ul><li>Historical and future need </li></ul>
  19. 19. TASK OF ICT MANAGEMENT <ul><li>MANAGING TECHNOLOGY </li></ul><ul><ul><li>Hardware –state of the art technology </li></ul></ul><ul><ul><li>Software – Open Source or proprietary? </li></ul></ul><ul><ul><li>Communication Infrastructure – </li></ul></ul><ul><ul><li>Broadband, wireless? </li></ul></ul><ul><li>Availability </li></ul><ul><li>Security </li></ul><ul><li>Scalability </li></ul><ul><li>portability </li></ul><ul><li>ROI </li></ul>
  20. 20. TASK OF ICT MANAGEMENT … <ul><li>MANAGING ORGANISATIONAL CHANGE </li></ul><ul><ul><li>Managing process reengineering </li></ul></ul><ul><ul><li>Managing organizational change </li></ul></ul><ul><ul><li>Mind-set and culture change </li></ul></ul><ul><ul><li>Promoting knowledge sharing culture </li></ul></ul><ul><li>Risk management </li></ul><ul><li>Technology Vs people </li></ul><ul><li>Carrot & stick </li></ul>
  21. 21. TASK OF ICT MANAGEMENT <ul><li>MANAGING PEOPLE </li></ul><ul><ul><li>CLIENTS - end-users & IT skills </li></ul></ul><ul><ul><li>OWNERS - stakeholders </li></ul></ul><ul><ul><li>ACTORS - systems analysts/ programmers involved in developing, maintaining and improving systems </li></ul></ul><ul><ul><li>KNOWLEDGE WORKER </li></ul></ul><ul><ul><li>CONSULTANTS </li></ul></ul><ul><li>SME Knowledge & Skills </li></ul><ul><li>Technical knowledge & skills </li></ul><ul><li>Personnel mobility </li></ul>
  22. 22. TASK OF ICT MANAGEMENT … <ul><li>MANAGING FUNDS </li></ul><ul><li>- Financial requirements </li></ul><ul><li>- Business models </li></ul><ul><li>Build Own and Operate (BOO) </li></ul><ul><li>Build Operate and Transfer (BOT) </li></ul><ul><li>Outright purchase </li></ul><ul><li>Private Finance Initiative (PFI) </li></ul><ul><li>One time licensing </li></ul><ul><li>Perpetual licensing </li></ul><ul><li>Maintenance cost </li></ul><ul><li>Rental Vs direct purchase </li></ul>
  23. 23. <ul><li>Public Sector ICT Implementation </li></ul><ul><li>Role/Task of ICT Management </li></ul><ul><li>Issues and Challenges </li></ul><ul><li>Conclusion </li></ul>CONTENT
  24. 24. <ul><li>Information Privacy & Security </li></ul><ul><li>Legal Framework </li></ul><ul><li>Reengineering and Streamlining of Current Processes </li></ul><ul><li>Aligning ICT with Business Strategy </li></ul>ISSUES AND CHALLENGES IN ICT MANAGEMENT
  25. 25. <ul><li>Telecommunication Infrastructure </li></ul><ul><li>Managing Diverse Technologies & Obsolescence </li></ul><ul><li>Integration & Interoperability of Applications – Internal and Cross Agencies Applications </li></ul><ul><li>Integration with the Legacy systems </li></ul>ISSUES AND CHALLENGES IN ICT MANAGEMENT
  26. 26. <ul><li>Education, Training & Accessibility </li></ul><ul><li>Change Readiness </li></ul><ul><li>Funding Availability </li></ul><ul><li>Human Resource Implications </li></ul>ISSUES AND CHALLENGES IN ICT MANAGEMENT
  27. 27. <ul><li>Public Sector ICT Implementation </li></ul><ul><li>Role/Task of ICT Management </li></ul><ul><li>Issues and Challenges </li></ul><ul><li>Conclusion </li></ul>CONTENT
  28. 28. CONCLUSION <ul><li>Managing ICT covers beyond normal technical boundaries. It covers every components in organisation </li></ul><ul><ul><li>People </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>Processes (Tasks) </li></ul></ul><ul><ul><li>Structure </li></ul></ul>
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