A very brief intro about PDA, what we do and how we do it.

2. Foundations

3. “FOUR MONTHS OF PREPARATION
AND ABOUT 12 HOURS OF SHOOTING,
TURNED INTO ABOUT 30 SECONDS OF
SCREEN TIME.”
WENTWORTH MILLER
Actor
Prison Break, The Flash

4. Core Beliefs
Brands are made facing customers
Customers value unique experiences
Unique experiences must be consistent
Consistency requires preparation
Preparation precedes performance
Performance is always measured
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5. Uniqueness
Passion for innovative and different
Custom and flexible solutions
Holistic approach to performance development
Strategic partners + unique tools
Continuous learning and development environment
Vision and professional experience
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6. Experience

7. What we do

8. Focus
POWERING
PERFORMANCE
Points of
Customer
Contact
Retail Staff
(ie. stores,
branches,
outlets)
B2B
Sales Teams
Early
Career
(0 – 2 years)
University
(Senior)
students
Young
business
people
WHAT
WHERE
WHO
Powering individual and
team performance
at customer contact points
and during the first 2 years
of professional career
PDA’s specific
target groups

9. Our Approach

10. Performance Improvement = Process
Measure
Identify
Improve
Train
Measure
Discover
Design
Train

11. Learning & Development = Continuous
Classroom trainings (off-site)
PDA Knowledge Portal (website)
Webinars (digital resources)
Targeted Learning Checks – Quizes (PDA mobile app)
Reinforcement Workshops (on-site)
Coaching and Mentoring (1-1 or Group)
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12. Performance is measured
Performance
MEASURE
Performance
MEASURE
Individual /Team
Individual /Team
• IDENTIFY
• DESIGN
• TRAIN

13. Thank you.