This presentation examines the role of the Chief Information Officer in an organization and provides a practical examples of how to transition from machine shop owner to business partner to game changer.

1. #AIIM12
Meeting and exceeding
stakeholder and user expectations
Curtis A. Carver Jr.
Vice Chancellor and Chief Information Officer
Board of Regents, University System of Georgia
@carverc
#AIIM13

2. Agenda
 Climbing the CIO Hierarchy of Needs
 Routine Things Well, Not So Well, and the
Legend of the Busy Bastard
 Business Partner or Obstructionist?
 Game changer without it being all about you
 Decision Superiority
 Chief Information Officer or Chief Innovation
Officer?
#AIIM13

3. Climbing the CIO
Hierarchy of Needs
http://www.cio.com/documents/pdfs/IT_Value_Hierarchy.pdf
#AIIM13

4. Routine Things Well
 The “lights” always work
(availability)
 The customers perceive
the lights always work.
 Customer satisfaction
grows over time as their
perception changes.
 This occurs without the
perception of “IT Busy http://golf-forum.nextgolf.it
Bastards”.
#AIIM13

5. Enabling Techniques
 Fix it and then delegate this to someone or
hire someone.
 Dashboard results (availability and customer
satisfaction and routinely update).
 Don’t be a Busy Bastard.
 Say no to impossible situations.
 Think sustainability – not lowest immediate
cost.
#AIIM13

6. Business Partner
 Partner with business Who is the CIO in this picture?
owners to jointly solve
issues.
 Natural ability for CIOs to
bridge different initiatives.
 Judgment of CIO based on a
deep knowledge of the
business and ability to work
with others are the key
enablers. http://Startupbusiness2.wordpress.com
#AIIM13

7. Enabling Techniques
 Build it and then delegate this to someone or
hire someone.
 Under promise and over perform.
 Ensure others always get the credit – your
success is a series of successful projects.
 Build personal relationships.
 Leverage your involvement in multiple
projects to build bridges and connect projects.
#AIIM13

8. Paradigm Shift
 Never delegate thought leadership and especially not
to a consultant.
 See opportunities to transform the business that
others do not.
 Seat at the table – about 6% of CIOs reach this level.
 No longer the Chief Information Officer – you are the
Chief Innovation Officer
 Decision Superiority – the ability to sense a change,
decide a course of action, and act faster than the
competition. Ideally you are inside their decision cycle.
#AIIM13

9. #AIIM12
Questions,
Comments,
A Conversation
http://thecripplegate.com/fellowship-and-
#AIIM13 conversation

10. #AIIM12
Questions,
Comments,
A Conversation
http://thecripplegate.com/fellowship-and-
#AIIM13 conversation