This presentation examines the role of the Chief Information Officer in an organization and provides a practical examples of how to transition from machine shop owner to business partner to game changer.
1. #AIIM12
Meeting and exceeding
stakeholder and user expectations
Curtis A. Carver Jr.
Vice Chancellor and Chief Information Officer
Board of Regents, University System of Georgia
@carverc
#AIIM13
2. Agenda
Climbing the CIO Hierarchy of Needs
Routine Things Well, Not So Well, and the
Legend of the Busy Bastard
Business Partner or Obstructionist?
Game changer without it being all about you
Decision Superiority
Chief Information Officer or Chief Innovation
Officer?
#AIIM13
3. Climbing the CIO
Hierarchy of Needs
http://www.cio.com/documents/pdfs/IT_Value_Hierarchy.pdf
#AIIM13
4. Routine Things Well
The “lights” always work
(availability)
The customers perceive
the lights always work.
Customer satisfaction
grows over time as their
perception changes.
This occurs without the
perception of “IT Busy http://golf-forum.nextgolf.it
Bastards”.
#AIIM13
5. Enabling Techniques
Fix it and then delegate this to someone or
hire someone.
Dashboard results (availability and customer
satisfaction and routinely update).
Don’t be a Busy Bastard.
Say no to impossible situations.
Think sustainability – not lowest immediate
cost.
#AIIM13
6. Business Partner
Partner with business Who is the CIO in this picture?
owners to jointly solve
issues.
Natural ability for CIOs to
bridge different initiatives.
Judgment of CIO based on a
deep knowledge of the
business and ability to work
with others are the key
enablers. http://Startupbusiness2.wordpress.com
#AIIM13
7. Enabling Techniques
Build it and then delegate this to someone or
hire someone.
Under promise and over perform.
Ensure others always get the credit – your
success is a series of successful projects.
Build personal relationships.
Leverage your involvement in multiple
projects to build bridges and connect projects.
#AIIM13
8. Paradigm Shift
Never delegate thought leadership and especially not
to a consultant.
See opportunities to transform the business that
others do not.
Seat at the table – about 6% of CIOs reach this level.
No longer the Chief Information Officer – you are the
Chief Innovation Officer
Decision Superiority – the ability to sense a change,
decide a course of action, and act faster than the
competition. Ideally you are inside their decision cycle.
#AIIM13