Thoughts on Information to Support                           Decision-Making Dr. Curtis A. Carver Jr. Vice Chancellor & Ch...
Vocabulary Word of the Day          Overensure: to allow the scope and pace of          change to be dictated by the lawye...
• First Attempt at            Decision-Making          • Decision-Making in            World War I          • Decision-Mak...
First AttackGALILEO   GeorgiaBEST   GeorgiaFIRST   Georgia ONmyLINE   GeorgiaVIEW   GIL   PeachNet   USG123
World War I                                                                           Where is                            ...
GALILEO   GeorgiaBEST   GeorgiaFIRST   Georgia ONmyLINE   GeorgiaVIEW   GIL   PeachNet   USG123
What are the Characteristics of Information                     to Support Decision-Making?          • Right information  ...
Decision-Making through Tactical Web          • Problem: Faced with one year tours, an extremely high            operation...
Decision-Making through Tactical Web          • Build a new system that is:               – Easy to use               – Pr...
Why did it Work?          • Right Format                                                       • Right information        ...
What Happened Long Term?          • Mini informational mutiny: adopted by about            half the units in the Army.    ...
Questions, Comments,                                       A Conversation: Part 1                                         ...
• Background: President Bush announces            Afghan campaign will be the first to employ            effects-based war...
• Build a New System that is:                – Easy to Use                – Better than 500 slides of hyperlinked PowerPoi...
Why did it Work?          • Right Format                                                       • Right information        ...
What Happened Long Term?          • Used to brief President Bush          • Used by the Army from at least            2004...
Questions, Comments,                                       A Conversation: Part 2                                         ...
Problem: We need information to support          strategic decision-making for a $7 billion state          system of 35 co...
Build a new System that supports:               – Different dashboards for every user               – Self-service reporti...
Dashboard                                                               (Think Peeling an Onion)                          ...
Dashboard Engine                                                                                                    Onion ...
Dashboard Engine                                                                                                    Onion ...
Dashboard Engine                                                                                                    Onion ...
Analytical Engine           • New Question Arises at 3 AM           • Self-Service Model           • Authorized User can b...
Analytical EngineGALILEO   GeorgiaBEST   GeorgiaFIRST   Georgia ONmyLINE   GeorgiaVIEW   GIL   PeachNet   USG123          ...
Campus Quotes from New System on Day 1          • "This is a positive move from the past , quickest            implementat...
Campus Quotes from New System on Day 1          • "I love the SharePoint website, it is very helpful method of            ...
Campus Quotes from New System on Day 1          • “If this is what we are getting then all of this hard            work ha...
Questions, Comments,                                       A Conversation: Part 3                                         ...
“On the Internet, the First Amendment is          •      Data….                                                           ...
Study or Die                                                      80 Hard Questions                                       ...
Thoughts on information to support decision making
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Thoughts on information to support decision making

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Presented in London, England in May 2012 for AIIM Executive Summit.

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  • Admission, registration, financial aid, communications and other student support functions for 34 campuses and 260,000 self-services customersOnline and hybrid courses for over 318,000 students in over 32,000 course sectionsConnections to national research networksLibrary resources available to all citizens of GeorgiaFinancial activities at 33 institutions
  • Thoughts on information to support decision making

    1. 1. Thoughts on Information to Support Decision-Making Dr. Curtis A. Carver Jr. Vice Chancellor & Chief Information Officer University System of GeorgiaGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    2. 2. Vocabulary Word of the Day Overensure: to allow the scope and pace of change to be dictated by the lawyers, naysayers and quartermasters of the world Author: RommelGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    3. 3. • First Attempt at Decision-Making • Decision-Making in World War I • Decision-Making in World War IIGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    4. 4. First AttackGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    5. 5. World War I Where is Enemy Rommel? Friendly Where is Rommel? Enemy FriendlyGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    6. 6. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    7. 7. What are the Characteristics of Information to Support Decision-Making? • Right information • Right format • Right timeGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    8. 8. Decision-Making through Tactical Web • Problem: Faced with one year tours, an extremely high operations tempo, and the 4th largest and quite hostile army in the world only 15 miles away, the young soldiers assigned to 2nd Infantry Division could not effectively use the Maneuver Control System. • The problem is so severe that the Commanding General calls Washington to have the software fixed.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    9. 9. Decision-Making through Tactical Web • Build a new system that is: – Easy to use – Presents information in increasing levels of detail – Runs on a secure 16kbps backbone • Oh, I almost forgot, you have two weeks.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    10. 10. Why did it Work? • Right Format • Right information – Visual – Subjective and – Exception-based Quantitative – Increasing levels of detail – Easy to Use – Based on Army doctrine – Based on leadership • Right Time style – Fast – AgileGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    11. 11. What Happened Long Term? • Mini informational mutiny: adopted by about half the units in the Army. • Used as principal command and control by 3rd Infantry Division during Bosnian War. • Briefed at Microsoft, to Microsoft, of what could be done with Microsoft technology. • Influenced the redesign of Maneuver Control SystemGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    12. 12. Questions, Comments, A Conversation: Part 1 Dr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of GeorgiaGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    13. 13. • Background: President Bush announces Afghan campaign will be the first to employ effects-based warfare which integrates all of the instruments of national power: political, economic, informational, and military • Problem: No information or decision-support system does that • Solution: PowerPoint (if the only tool you have is a hammer, every problem is a nail….)GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    14. 14. • Build a New System that is: – Easy to Use – Better than 500 slides of hyperlinked PowerPoint – Supports nuanced decision-making with multiple instruments of national power at a very local level – Can be briefed to the President • Really need it now but we will give you six weeks.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    15. 15. Why did it Work? • Right Format • Right information – Visual – Based on relationships – Exception-based between instruments of – Increasing levels of detail power – Historical and real-time – Provided historical context • Right Time – Different view of the real – Fast battlefield – AgileGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    16. 16. What Happened Long Term? • Used to brief President Bush • Used by the Army from at least 2004-2008 • Lead to thinking about war differentlyGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    17. 17. Questions, Comments, A Conversation: Part 2 Dr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of GeorgiaGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    18. 18. Problem: We need information to support strategic decision-making for a $7 billion state system of 35 colleges and universities. Old Approach Issues? • Collection of 1,000 reports • Data Governance – we don’t need no • Provide the report if asked for stink’in data governance • Modify existing report if slight • Strategic alignment – why would we modification ask what decisions they are trying to • Ask the campuses for emergency make when we have 1000 reports collection otherwise –sometimes • Data validation – we don’t need no weeks/months pass stink’in data validation. We will fix the campus errors for them. • Retire previous system – no time, no needGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    19. 19. Build a new System that supports: – Different dashboards for every user – Self-service reporting – Integrates multiple informational stores – Rigorous data validation – No transform of campus data after submit (accountability) – Extensive data governance with participation and transparencyGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    20. 20. Dashboard (Think Peeling an Onion) “Peel the Onion” Even More detail on any sub-attribute Top Dashboard Overview Everyone’s Dashboard can be Different “Peel the Onion” More detail on any attributeGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 21
    21. 21. Dashboard Engine Onion Level 1GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 22
    22. 22. Dashboard Engine Onion Level 2GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 23
    23. 23. Dashboard Engine Onion Level 3GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 24
    24. 24. Analytical Engine • New Question Arises at 3 AM • Self-Service Model • Authorized User can build report on the fly without the intervention of RPA or ITS.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 25
    25. 25. Analytical EngineGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123 26
    26. 26. Campus Quotes from New System on Day 1 • "This is a positive move from the past , quickest implementation that has been done very well. Thanks that you incorporated all of us into this." • "These metadata reports are awesome...you should have done a BIG launch for the ODS with all campuses in it...you should consider presenting this in RACRA." • "These errors reports are so modern, so much easier to use and access. Much better than the current system we use."GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    27. 27. Campus Quotes from New System on Day 1 • "I love the SharePoint website, it is very helpful method of communication." • "Data submission application is built very well, I am looking forward to using the error relief option.“ • “You really need to publicly celebrate this – this deserves a moment in the sun” • “I almost stood up and clapped when I saw what you have done with Cognos: this is amazing”GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    28. 28. Campus Quotes from New System on Day 1 • “If this is what we are getting then all of this hard work has been worth it – you listened” • “This system runs two times faster than the previous one and is so well organized from a campus perspective that it changes everything” • “Thumbs up!”GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    29. 29. Questions, Comments, A Conversation: Part 3 Dr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of GeorgiaGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    30. 30. “On the Internet, the First Amendment is • Data…. a local ordinance,” said Fred H. Cate, a law professor at Indiana University. • Big Data….. • Location-based Big Data….. • Big Data Driven Decision Making….. What are folks saying about your Need decisions now organization on Facebook? Requires a report What are doing about what they Report requires a collection are saying? Collection requires months Do you even know?GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
    31. 31. Study or Die 80 Hard Questions Provided in Advance Teams of Four StudentsLast level is an exact copy ofthe Department of Electrical Answer IncorrectlyEngineering and ComputerScience at West Point exceptthe faculty are now monsters Answer Correctly – more aid kits, armor, and weaponsGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123

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