sourcePEP
Simple Outsourcing Solution for small business
Content
• About sourcePEP
• Customer support
• What we do?
• About customer service
• Features
• Support
• Our offers
• so...
About sourcePEP
• Located at the hub of Asia’s IT community Pune, India
• We provide outsourcing of processes that are ena...
Customer Support
About customer support:
• Customer service includes all the interaction you have with a customer
while you are conducting ...
What we do..?
• Business Acquisition
– Prospecting
– Campaign management
– Lead Generation
• Pre-sales Inquiry Service
– P...
• Post-sales Inquiry Service
– Sales processing
– Up-selling and cross-selling
– Documentation queries
– Payment queries
•...
• Customer Relationship
– Helping to navigate website
– Event registration
– Polling and opinion service
• Help Desk
– Tro...
About customer service
Customer service is all about:
• Providing customers with what they want
• Offering consistent leve...
Features
• We understand the immense importance of good customer service.
• We build a knowledge base of frequently asked ...
Support
• We demand good support for services we use, why should our customers
be any different?
• We understand that your...
Our Offers
$4.99/hr
Non
Technical
Support
$7.99/hr
Technical
Support
$11.99/hr
Advanced
Tech
Support
sourcePEP and You
• In dealing with clients, we believe in being as straightforward and
transparent as possible. We would ...
Thank you!
For more details visit:
http://sourcepep.com/customer-support/
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Customer support services

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Customer support services presentation deck- sourcePEP
visit: www.sourcePEP.com

- Business Acquisition Services
- Pre-sales Inquiry Service
- Post-sales Inquiry Service
- Billing Information Services
- Help Desk

Published in: Business, Technology
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Customer support services

  1. 1. sourcePEP Simple Outsourcing Solution for small business
  2. 2. Content • About sourcePEP • Customer support • What we do? • About customer service • Features • Support • Our offers • sourcePEP and you • Thank you
  3. 3. About sourcePEP • Located at the hub of Asia’s IT community Pune, India • We provide outsourcing of processes that are enabled by Information Technology. • sourcePEP customers: • Accelerate their time-to-market • Increase customer satisfaction • Enhance supply chain efficiencies • Reduce operating costs • Thus improve their overall competitive advantage.
  4. 4. Customer Support
  5. 5. About customer support: • Customer service includes all the interaction you have with a customer while you are conducting the business. • It is the ability to provide service or product in the way it has been promised. • Good customer service rests on 3 P’s – People – Process – Product
  6. 6. What we do..? • Business Acquisition – Prospecting – Campaign management – Lead Generation • Pre-sales Inquiry Service – Product/Service enquires – Dealer locator service – Order taking
  7. 7. • Post-sales Inquiry Service – Sales processing – Up-selling and cross-selling – Documentation queries – Payment queries • Billing Information – Account balance queries – Payment information – Personal info update
  8. 8. • Customer Relationship – Helping to navigate website – Event registration – Polling and opinion service • Help Desk – Troubleshooting – Complaint registrations – Feedback collection
  9. 9. About customer service Customer service is all about: • Providing customers with what they want • Offering consistent levels of service • Fulfill all customer needs • Going out of way to delight your customers • Trying to exceed and not just meet expectations
  10. 10. Features • We understand the immense importance of good customer service. • We build a knowledge base of frequently asked questions and answers for faster resolution. • We help the customer to have a good experience that exceeds their expectations. • Call pick up within 20 seconds • Queries acknowledged within 4 hours • 24 hour resolution of queries
  11. 11. Support • We demand good support for services we use, why should our customers be any different? • We understand that your business needs can’t always wait for “typical business” hours. • Your business is unique, and we are committed to making you uniquely successful by providing great customer support for 24 by 7.
  12. 12. Our Offers $4.99/hr Non Technical Support $7.99/hr Technical Support $11.99/hr Advanced Tech Support
  13. 13. sourcePEP and You • In dealing with clients, we believe in being as straightforward and transparent as possible. We would rather be realistic and loose some clients, than begin making impractical promises. • Our "customer driven" approach has provided us with a stable and sustainable business model. In the end, we believe our honest approach leads to better business for everyone involved.
  14. 14. Thank you! For more details visit: http://sourcepep.com/customer-support/

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