1. Courtney N. Smith, B.S., M.A.
7212 Arrowhead Drive
Upper Marlboro, MD 20772
240-395-3617 (mobile) 301-599-1304 (home)
Natoya525@yahoo.com
To whom this may concern:
It is my sincere interest to become an essential and permanent member of your organization. As a
graduate of Argosy University formerly known as the American School of Professional Psychology, I
am eager and look forward to exploring employment opportunities that will provide me with a
challenge, and professional growth.
I began my professional career as a contract Civil Rights Specialist with the U.S. Nuclear Regulatory
Commission (NRC), in the Office of Small Business and Civil Rights in September of 2009. While
working with the NRC, I have developed comprehensive and in-depth knowledge in the area of
Equal Employment Opportunity (EEO), Civil Rights, and Affirmative Employment. I possess applied
knowledge in all areas of complaint processing and have implemented methods of standardizing
and systematizing EEO complaint files and processes within the Civil Rights Program.
I demonstrate my ability to work independently and collectively and pursue self-development
through continual learning, coalition building, and interpersonal communication. I promote
teamwork by maintaining effective relationships with internal and external customers. For
example, I provide support to Senior Civil Rights specialists, investigators, counselors, and EEO
mediators. I also work collaboratively on various cases and projects with agency staff including the
Offices of the General Counsel, the Office of Administration, Office of the Chief Human Capital
Officer, and other regional offices.
I am a highly motivated, dedicated, outgoing person who thrives on challenges. I am a versatile
team player who enjoys assisting others in a dynamic, fast paced environment. My degrees in
Criminal Justice (B.S.) and Forensic Psychology (M.A.), along with my professional experience in the
field of EEO, can be easily transferable to begin a new career with any Agency.
Please review my resume for consideration and feel free to contact me at 240-395-3617 to discuss
potential opportunities in your organization.
Sincerely,
Courtney N. Smith

2. Courtney N. Smith, B.S., M.A.
7212 Arrowhead Drive
Upper Marlboro, MD 20772
240-395-3617 (mobile) 301-599-1304 (home)
Natoya525@yahoo.com
CAREER OBJECTIVE
Plan, evaluate, resolve issues related to the federal Equal Employment Opportunity (EEO) Program
by using technical knowledge of laws, regulations, Executive Orders and court decisions. Serve as
an impartial counselor and work to resolve sensitive EEO employment and discrimination
problems within the workforce.
SUMMARY OF QUALIFICATIONS
 Seven years of experience in the field of Equal Employment Opportunity
 Extensive knowledge in Federal laws, regulations, policies, and procedures related to EEO
and diversity management (e.g. Title VII and the Civil Rights Act of 1964 as amended, the
American with Disabilities Act Amendments 2008, and the Rehabilitation Act of 1973)
 Expert knowledge of EEO complaint process and Special Emphasis Programs
 Expert knowledge of Alternative Dispute Resolution (ADR) techniques
 Certified Equal Employment Opportunity Counselor
 Leadership skills, Organizational skills, Positive work ethic and eager to learn.
 Strong Communication Skills
WORK EXPERIENCE
Civil Rights Specialist (Contractor- CoreSphere Inc.) February 2014–Present
Office of Small Business and Civil Rights (SBCR)
U.S. Nuclear Regulatory Commission (NRC), Rockville, MD 20852
 Process informal and formal EEO complaints to include counseling and investigating
complaints, preparing EEO Counselor’s Reports, preparing letters of acceptance/dismissal,
reviewing Reports of Investigation to ensure they contain sufficient evidence, and
overseeing the work of contract mediators, investigators or others in compliance with EEO
complaint processing rules and regulations.
 Maintain and update case status in the automated tracking system (iComplaints) for EEO
contacts, informal and formal EEO complaints, and requests for ADR.
 Prepare monthly status reports to monitor complaint activities, quarterly reports under the
Notification and Federal Employee Antidiscrimination Act of 2002 (No FEAR Act), and the
Annual Federal Equal Employment Opportunity Statistical Report of Discrimination
Complaints (462Report).
 Prepare and maintain confidential EEO complaint files, assign case numbers, monitor
compliance with settlement agreements, develop EEO related forms, and finalize general
memoranda, letters, policy statements and reports.
 Use various software applications such as Windows and iComplaints for the preparation of
spreadsheets, word processing, desktop publishing, and graphics to generate custom
documents for EEO counselor and staff training.
 Provide support for NRC’s Civil Rights Program public website by reviewing and identifying
areas requiring correction, updating, additions, or improvements in the content as it is
related to the agency’s Civil Rights and ADR Programs

3.  Support the implementation of the NRC Civil Rights Program’s ADR Program by reserving
the appropriate location, coordinating logistics, securing mediators and documenting ADR
mediations in complaint files
Civil Rights Administrative Assistant (Contractor- Phacil Inc.), September 2009– February 2014
Office of Small Business and Civil Rights (SBCR)
U.S. Nuclear Regulatory Commission (NRC), Rockville, MD 20852
 Dissemination of all programmatic documents to internal and external recipients
 Finalize Civil Rights memoranda, including letters, policy statements and periodic reports
 Develop Framework for Leadership, Facilitated discussion and briefed Office Director on
team building and office enhancements
 Utilizing an automated Agency-wide documents management system (ADAMS) to update
correspondence used by agency staff
 Provide technical assistance and support to management in a variety of matters relating to
planning activities.
 Develop, implement, and monitor management information systems.
 Generate custom documents by using various software applications, such as spreadsheets,
databases, word processing, desktop publishing, and graphics.
 Plans, develops and coordinates or assists with planning management through briefings,
presentations and conferences for supervisors and executive management.
Student/Teacher Assistant (3rd Grade), September 2003– June 2005
Patuxent Elementary School, Upper Marlboro, Maryland 20772
Frederick Douglas High School’s Child Development Program’s I and II are credit based courses that
allows students to obtain a Certification(90-Clock Hour) and to work in center-based settings such
as Head Start programs and pre-schools. During the duration of the Child Development programs I
engaged in lab experiences and developed skills by working with early childhood professionals
through observations, internships and practicum.
 Track record initiative and a willingness to follow verbal and written instructions
 Hands-on experience in treating children with different ethnic backgrounds;
 Designed, developed and implemented instructional/administrative material to support
existing and new curriculum
 Delivered existing and newly developed lesson plans and projects
 Provided one-on-one tutoring services for students requiring additional learning
support
 Reviewed, evaluated and graded student assignments and tests and utilized
informational technology to produce work products and generate lesson plans
EDUCATION
Master of Arts (M.A.), Argosy University (American School of Professional Psychology),
Completion: May 2012
Concentration: Forensic Psychology, Cum Laude
Bachelor of Science (B.S.), University of Maryland Eastern Shore,
Completion: May 2009
Concentration: Criminal Justice, Cum Laude

4. ACCOMPLISHMENTS/AWARDS
 Certificate of Training- EEO Training for New Investigators- October 2015
 Certificate of Training– EEO Training for New EEO Counselors– May 2014
 Certificate of Appreciation for Outstanding service to the Civil Rights and Diversity
Directorate, February 2014
 Basic Mediation Training Certificate , November 2013
 Certificate of Appreciation for Participating in the 2012 NRC Pre-College STEM
Experimental Learning Symposium
 Certificate of Appreciation from the Office of Small Business and Civil Rights, April 2012
 Certificate of Appreciation for the Eleventh Annual Diversity Day Celebration, October 2011
 Recognition at the Equal Employment Opportunity Counselors Conference, August 2011
 Recognition of Outstanding Work for the Phacil (Contractor), February 2011
 Recognition of Outstanding Initiative & Support to the NRC with Diversity Day, July 2010
 Alpha Phi Sigma-National Criminal Justice Honors Society: Gamma Chapter, September 2008
 University of Maryland Eastern Shore Dean’s List for all semesters from 2005 – 2009
 Certificate of Merit – Frederick Douglas High School, May 2005
 Child Development- 90 Clock Hour Certification, September 2004
FEDERAL TRAINING
 Mediating EEO Disputes
 EEO Investigator Training
 Equal Employment Opportunity Counselors Conference
 Records & Information Management
 Computer Information Security Awareness
 Information Security Awareness Training (INFOSEC)
 Notification and Federal Employee Antidiscrimination and Retaliation - No FEAR Act
REFRENCES
 Pamela R. Baker, Office Director, Office of Small Business and Civil Rights, U.S. Nuclear
Regulatory Commission, 301-415-7380, pamela.baker@nrc.gov
 Melody Fopma, Associate Director (Supervisor), Office of Small Business and Civil Rights,
U.S. Nuclear Regulatory Commission, 301-415-1580, melody.fopma@nrc.gov
 Joel Kravetz, Civil Rights Program Manager, Office of Small Business and Civil Rights, U.S.
Nuclear Regulatory Commission, 301-415-0503, joel.kravetz@nrc.gov
 Rhonda Dorsey (Bethea). Sr. Civil Rights Specialist, Office of Small Business and Civil Rights,
U.S. Nuclear Regulatory Commission, 301-415-2254, Rhonda.bethea@nrc.gov
 Tiffany Britt, Financial Specialist, Office of Controller, Environmental Protection Agency,
202-564-5757, britt.tiffany@epa.gov