1. Anthony Williams
17 S. West St.
Hillsdale, MI
49242
(517) 610-2300
anthonydwilliams@zoho.com
October 2005-present
Technical Support Specialist, Hillsdale College (33 E. College St., Hillsdale, MI 49242)
Handled trouble tickets for over 400 staff and faculty, along with 1400 students, supporting both
Mac and PC desktops. Solved 850 tickets in the last year at an average rate of 16 tickets per week while
exceeding users’ expectations: often complimented on desk side manner. Customer service and user
education was always an expected priority, and included directing and mentoring student workers.
Specific responsibility for software and Windows update distribution through Microsoft System Center
Configuration Manager (SCCM) 2007 and 2012, including OS deployments. Systems management and
experience included:
SCCM 2007, 2012, 1511
Active Directory
Group Policy
Apple Remote Desktop
Footprints Service Core
Radmind
Windows XP, Vista, 7, 8,
8.1, 10
Mac OS X 10.3 through
10.11
Windows Server 2003,
2008R2, and 2012R2
OS X Snow Leopard Server
May 2014
Local Lead, Peak Systems
Assistant lead on Windows 7 upgrade project, upgrading 51 Windows XP computers to Windows
7. Supervised 8 other techs to upgrade all computers in one evening, then provided day-after support to
users. Impressed users with depth and width of knowledge.
October 2002-2005
Maintenance and Telecommunications Technician, Hillsdale College
Part of a two-member team responsible for all telephone and telecommunication maintenance,
using Ericsson MD110 BC 9 private branch exchange. Primary programmer for the MD110, much of it
self-taught.
Education and Certification:
Microsoft 70-410 Installing & Configuring Windows Server 2012
Microsoft 70-411 Administering Windows Server 2012
Microsoft 70-412 Configuring Advanced Windows Server 2012 Services
CompTIA Network+, Security+
Microsoft Certified Desktop Support Technician
Apple Certified Macintosh Technician
Graduated from Hillsdale College, Hillsdale, Michigan, with honors in history and a minor in
German.
