19. ABC NATION
ABC Medical is pleased
to announce that we're a
Bronze level sponsor
for the 2019 Angel City
Games! Angel City
Games is the largest
Paralympic-style
sporting event that's held
from June 20-23rd on
the UCLA campus.
21. ABC NATION
Spoke with the patient and he thanked me
(Deb) for taking the time to ask how he was
doing today. The patient said he liked for
someone to treat him like a person and not
just a patint and even thanked me for being
at work and taking his phone call!
- W. Bachman
22. ABC NATION
I spoke with nurse Kathy at doctor's office
and she wanted to inform us that ABC should
leave everyday knowing that they have
helped so many children. They have tried
putting patients on Peristeen for years and
until ABC Medical nothing was happening.
We have helped them so much and she and
the office appreciate it.
-Kathy
27. ABC NATION
What makes a champion a champion…
she digs a little deeper.
She tries a little harder.
She stays a little longer.
She works a little harder.
She never quits.
29. pt stated she feels spoiled from our
company she thinks we are wonderful
she stated she has had an ostomy since
she was 19 years old and she just turned
60 and by far we are the best company
she has dealt with.
-C. Fullner
ABC NATION
31. ABC NATION
Patient wanted to thank ABC for our
excellent customer service. It is so nice
to work with a company that has
compassion, and cares about their
customers. It is so refreshing good
customer service is a rare thing with a
lot of companies.
-Stephen
35. On June 9th we received a call from Patient,
Josephine McMullen. Ms. McMullan requested
to speak with a supervisor. Ms. McMullen stated
that she needed the company to know what an
extremely helpful, polite, and fine person David
Ebanks is. She went on to say that we should be
proud to have a person like David in our
company and that David deserves the highest
recognition and praise that we can give.
ABC NATION
36. ABC NATION
IBC FROM PATIENT, SAID HE WANTED
TO TAKE A MOMENT TO ADVISE HOW
WONDERFUL MELANIE WAS, SHE WAS
HELPFUL, AND NICE, AND WONDERFUL
TO SPEAK WITH AND WANTED TO SAY
THANK YOU!
38. Received in an email from patient:
Lisa,
You are always a bright spot, showing
patience and consideration, as well as
always being so helpful.
-G. Remkiewicz
ABC NATION
40. ABC NATION
Lynne, the patients niece,
said Nicole is amazing,
she knows everything about her uncle
and has been so helpful with them and
helping them understand a lot of things.
THEY LOVE NICOLE!!
- L. Rice
44. ABC NATION
Patient emailed ABC for information on
our services, was very happy with our
response and willingness to send
samples. Likes that we will do all the leg
work for her, feels she made an
excellent choice switching to ABC
-Dwight
48. ABC NATION
Your talent, no matter how big it might be,
will ultimately fail you unless you are
working on your skill every single day.
Studying every day.
Practicing every day.
Getting better every day.
49. Patient called in going to Disney World
for his birthday for the first time. He is
requesting 30 of the Flex catheters. Did
replacement order for 30. He was so
surprised his shipment was already on
the way. And everyone is so nice. Was
thankful for the great service. With his
previous supplier he had to call at least 3
times before getting a response.
-K. Rupert
ABC NATION
55. RecFest 2019 - Harrisburg, PA
ABC NATION
ABC Medical has been a
sponsor of the RecFest hosted
by Penn State Rehab in
Harrisburg for the past 3 years
in a row. We are pleased have
our Regional Sales Manager
Thomas Little attend the event.
The RecFest features
demonstrations in a variety of
adaptive sports on the
Harrisburg Penn State campus.
65. "You have been more helpful than anyone -
keep doing what you are doing because what
you are doing is right" Patient was very
relieved that he was in good hands. Christina
made him feel that someone really cared
about his health. Patient stated that having to
use a catheter was awkward and weird.
Christina expedited the patients order and
helped the patient to relax just knowing
someone understood and cared.
-C. Rushing
ABC NATION
68. Mr. Ethridge just
wanted ABC to know
how pleasant and nice
everyone that he has
spoken to is, especially
Delores, Bridgette and
Virginia.
-R.
Ethridge
ABC NATION
72. IBC from Lisa Wright regarding
patient - Christina handled this
with care and the family could not
be more grateful for the samples.
-B. Thabit
ABC NATION
75. ABC NATION
Patient thanked me (Lorraine) for being
on top of his supplies and
correspondence received from his MD.
Very happy with ABC, feels taken care of.
- R. Zartman
77. U.S. Military Veteran J. Clifford Lindgren Celebrates 100th Birthday
with 100 Cards gathered by Joey Pistone
ABC Medical's financial analyst, Joey Pistone had an unforgettable day on
May 18th, 2019 as he spent his day with a military veteran who turned
100 that day.
J. Clifford Lindgren served in the U.S. Military from 1941-1944 in what is
now known as the Air Force. During that time the Air Force was actually
not its own separate branch of the service. Mr. Lindgren served in China,
Burma, and India.
78. U.S. Military Veteran J. Clifford Lindgren Celebrates 100th Birthday
with 100 Cards gathered by Joey Pistone
"Last week I asked ABC Port Saint Lucie employees to sign birthday cards for a
veteran living in Florida who turned 100 this month. On Saturday I had the
opportunity to present the cards to him and spend time with him during his
birthday party. He was thrilled to receive 100 birthday cards for his 100th
birthday. At his birthday celebration, Quilts of Valor presented him with a
quilt and the ROTC did the presentation of colors. His granddaughter, as a
member of the ROTC, had the privilege of being a part of the presentation. ”
shared Joey Pistone.
79. Thanks so much for the
birthday good wishes and for
everyone there making my life
easier.
-P. Fontana Boex
ABC NATION
80. Daisy,
Just want to say thank you for all your
help with Johnny. Your communication
and research for him is greatly
appreciated. I know you are just doing
your job, but not many handle it as well
and thoroughly as you and all with a
smile! Thank you so much!! Hope you
have a great week.
-Vonnie Bash
ABC NATION
87. ABC NATION
Patient wanted me to know
how fantastic Jen has been
with helping with her sons
supplies, they are new to
this and she makes it easier
and has always been there
for them, even talking to
Logan when she can hear
him on the phone and it
makes an otherwise bad
and stressful situation
better and happy!
90. Email Received from PT AOB and gave
Compliment-
Please be advised and let Alex know the
supplies arrived today and in good
condition. VERY PROMPT CUSTOMER
SERVICE AND THANK YOU for all your
help and prompt response!!!
-Dave Prasuhn
ABC NATION
91. Meet our Compliance Champion Claire!
Did you know that photos received from our patients
are required to be documented in the patient
account?
Any email, correspondence, photo, or communication
from a patient MUST be documented in the patient's
account. Additionally, these communications are
subject to the Records Retention Schedule. This
means the communications and photos must be kept
on file for the required amount of time determined by
various regulations.
ABC NATION
94. ABC NATION
You guys are WONDERFUL! Thank you,
shipment received. What can I say?
You are very efficient, friendly, honest,
awesome group of people.
- P. Hill
95. ABC NATION
Patient stated that he is very happy
with how expeditious ABC has been -
he appreciates the good service, as
good help is hard to find!
- M Rogers
97. ABC NATION
PATIENTS DAUGHTER ARLENE WANTED MANAGEMENT
TO KNOW HOW AMAZING MELANIE IS AND HOW AFTER
ALL THIS TIME THEY HAVE NOT DEALT WITH ANYONE
THAT HAS BEEN SO PATIENT AND INFORMATIVE AND
HAS ARLEADY HELPED MAKE THIS PROCESS SO EASY.
SHE WANTS TO THANK US FOR HAVING HER TO HELP
OUR PATIENTS AND THINKS SHE IS TRULY AMAZING
102. ABC NATION
If you put as much time into working on
winning
as you do on thinking about losing,
you would always be a champion.
103. ABC NATION
ABC Medical has selected a handful of young athletes to receive
scholarships to attend University of Alabama’s 2019 youth
summer wheelchair basketball camp.
Meet Preston Howell, a 14 year old
point guard for the Charlotte Rollin'
Hornets of North Carolina.
"My world revolves around basketball,
but I do enjoy other things such as
video games, technology, being
around friends, enjoying the
outdoors, reading, learning, building
things and football. My goals include
winning several more championships
attending a college with wheelchair
basketball and playing for Team USA
one day."
104. ABC NATION
ABC Medical has selected a handful of young athletes to receive
scholarships to attend University of Alabama’s 2019 youth
summer wheelchair basketball camp.
Meet Jeraldo Henry, Jr. he plays
for the Fairfax Falcons Prep
Wheelchair Basketball Team.
His hobbies are playing
basketball with his teammates
and friends in his neighborhood
and playing video games with
friends online
105. ABC NATION
ABC Medical has selected a handful of young athletes to receive
scholarships to attend University of Alabama’s 2019 youth
summer wheelchair basketball camp.
Meet Samantha of the BlazeSports
Junior Hawks out of Georgia.
Samantha is starting high school next
year and was introduced to wheelchair
basketball in 2017. "This scholarship
will help me to continue building my
wheelchair basketball skills so that I can
one day get a college scholarship and
maybe become a Paralympian."
106. pt gave a compliment stating he’s
pleased with speaking with the
agents at ABC , we always do what
we say were going to do
-J. Phillips
ABC NATION
107. ABC NATION
“Statistics suggest that when
customer’s complain, business owners
and managers ought to get excited
about it. The complaining represents a
huge opportunity for more business.”
-Zig Ziglar
115. ABC NATION
ABC Medical 'Making a Difference Scholarship' Awarded
ABC was proud to award Anthony Malloy of Atlanta, Georgia with
the 2019 ABC Medical Making a Difference Scholarship! Anthony
goes above and beyond to achieve his dreams and make a
difference in his field of study.
119. ABC NATION
“The more you engage with customers
the clearer things become and the
easier it is to determine what you
should be doing.”
-John Russell
121. Pt said that when she gets back
to work in the assisted living
home she will be recommending
ABC Medical to her company.
She said we have been
wonderful.
-T. Morris
ABC NATION
127. Well Ms. Andrea,
Thank you again for having such an understanding and well
rounded disposition. I am ready for my next refill. Honestly
how can I rate or send to whoever it is up above you about
what a wonderful job you did, because I don't think anyone
else has cared to look up names and numbers with me like
you did. Please I would prefer you made all my calls with
ABC. Sweet disposition and insightful. Well thank you
again. YOU GUYS AT ABC PLEASE SEE THAT THIS IS WHAT IT
MEANS TO HAVE CUSTOMER SERVICE/HOW TO APPROACH
PEOPLE. but once again Andrea thank you for your help.
-Z. Crawford-Escala
ABC NATION
137. pt states her dr tried to get her
to go to another company; but
told Dr. Sessions office no -
loves our customer service and
her Maria - so awesome.
-J. Kell
ABC NATION
138. ABC NATION
Greatness in never on sale.
Greatness is never on discount.
It’s all or nothing.
It’s all day; everyday.
142. ABC NATION
“Merely satisfying customers will not be
enough to earn their loyalty. Instead,
they must experience exceptional
service worthy of their repeat business
and referral…”
-Rick Tate
143. ABC NATION
“We see our customers as invited guests
to a party, and we are the hosts. It is
our job every day to make every
important aspect of the customer
experience a little bit better”
-Jeff Bezos
144. ABC NATION
Patient called in and wanted everyone to
know that Stephen is amazing. He is smooth
with everything he does! He advised that our
company couldn’t take him because of
insurance but Mr. Anderson went above and
faxed another company all his info and got
him set up with the other company so he can
get his supplies. If he could have Stephen
work for every company he has to deal with
he would be such a happy man. Stephen has
done great since the first call, he has so much
understanding!
- A. Smith
145. ABC NATION
PT wanted to thank us for all the
information and guidance on how to do
an appeal to have his caths added to his
policy. He is very grateful he no longer
has to pay for his supplies out of his own
pocket as they were very costly. Pt is very
happy.
-D. Jones
150. ABC NATION
The 2019 U25 Women's World Championships for
wheelchair basketball was held in Thailand this year. A
huge congrats to the USA Women's National Team for
winning GOLD!
165. PT wanted to thank me for all the help I
provided him and instruction on how to
get approved for 53. Pt has been
suffering with UTI's for a very long time.
Stated he will be much more healthy
now, actually screamed with joy with
the news he was approved
-A. Cerullo
ABC NATION
171. ABC NATION
“The most important adage and the
only adage is, the customer comes first,
whatever the business, the customer
comes first.”
-Kerry Stokes
179. ABC NATION
“There is only one boss. The customer.
And he can fire everybody in the
company from the chairman on down,
simply by spending his money
somewhere else”
-Sam Walton
181. ABC NATION
“A customer is the most important
visitor on our premises, he is not
dependent on us. We are dependent on
him. He is not an interruption in our
work. He is the purpose of it. He is not
an outsider in our business. He is part of
it. We are not doing him a favor by
serving him. He is doing us a favor by
giving us the opportunity to do so.”
-Gandhi
199. ABC NATION
“For us, our most important stakeholder
is not our stockholders, it is our
customers. We’re in business to serve
the needs and desires of our core
customer base.”
-John Mackey
201. ABC NATION
“For us, our most important stakeholder
is not our stockholders, it is our
customers. We’re in business to serve
the needs and desires of our core
customer base.”
-John Mackey
203. ABC NATION
“Every contact we have with a customer
influences whether or not they’llcome
back. We haveto be great every time or
we’ll lose them.”
-Kevin Stirtz
218. ABC NATION
Every day is a new day.
Every moment is a new moment.
Stop looking backwards at what was and
start looking forwards to what will be.
Every moment is a new chance to start all
over.
222. ABC NATION
Domination; not Competition.
Do not compete against others. That only gets you
to their level…
DOMINATE THEM
and get to the top of the mountain.
223. ABC NATION
IBC PT WAS RETURNING CALL FROM REP SHE ADV
SHE NO LONGER NEEDS SUPPLIES HAD A REVERSAL
DONE 09-06-2018 BUT SHE IS SO THANKFUL FOR
THE COMPANY AND WILL LET PEOPLE KNOW GREAT
THINGS ABOUT OUR COMPANY, SHE HAS BEEN SO
HAPPY WITH US. SAYS THANK YOU THANK YOU
THANK YOU! IF SHE EVER HAS TO GET ANYTHING
SHE WILL COME BACK TO ABC-MEDICAL!
~ N. HILL
224. ABC NATION
Whatever you are experiencing
right now has not come to stay;
it has come to pass.
229. ABC NATION
his young boy is here in the US for medical care that he was not able to
obtain in Sudan. This was possible through special programs for sick
children and family here in the US. In Sudan because routine medical care
and supplies are so scarce the pt has to reuse the same catheters for
months. We rcvd his referral but unfortunately were not able to service him
as he has no medical coverage. I emailed Chris and John from Cure, and
they are sending the pt 2 cases of catheters to the family to take back home
when they leave the US.When I called them to let them know the supplies
would arrive the family was so happy and grateful for this amazing caring
gesture. Pts cousin just kept repeating thank you, thank you..and how
awesome this was for the pt.
-Mahmoud G.
230. ABC NATION
You CAN change everything once you
change your mind.
Change your mind and you will
change your life.
231. ABC NATION
…she was so happy and impressed with our
service, even tho technically we could not
service the pt. Thanked me for being so caring
and thoughtful and said I was the nicest
representative she has spoken to in a very
long time. She will also have her boyfriend tell
the Doctors office how we helped him out.
-Roger D
233. ABC NATION
…wanted management to know how happy she was
with ABC service. From the speedy request of calling to
confirm the order , free samples. Having her husband
go through this illness has been trying and being
overwhelming, with many doctor offices and medical
issues and feels like they are swimming against the tide
with all conflicting information. Was relieved how
smooth and simples our process was. Very happy with
me and my follow up calls with her and making sure
her husband was being taken care of , especially with
the long Holiday weekend coming up. Will inform her
doctors office how great ABC is.
-Kenneth H
236. ABC NATION
My life has changed tremendously since using
Peristeen!!! And your & your teams help has been
up & beyond fabulous!!!
You understand, it seems, how this has affected my
life and what/how things were before Peristeen , I
got by cuz that’s all I had. Peristeen is amazing!!!
And I am blessed to have the system in my life
-Julia B.
237. ABC NATION
The poorest man is not one without a penny.
The poorest man is one without a dream.
Chase your dream. TAKE NO DAYS OFF
238. ABC NATION
WANTED TO TALK TO SUPERVISOR AS SHE IS
VERY HAPPY THAT VIRGINIA WAS ABLE TO
HELP. SHE GAVE HER SUGGESTIONS AND IT ALL
HELPED HER. SHE IS NOW SAVING 1,000 AND
IS SOOO HAPPY. VIRGINA DOES NOT KNOW
THAT WHAT SHE DID FOR HER CHANGED HER
LIFE. SHE IS OVER THE MOON AND SAID THAT
WE ARE THE BEST COMPANY OUT THERE. IF
VIRGINIA IS NOT ONE OF OUR TOP AGENTS,
SHE SHOULD BE. PT WAS VERY GRATEFUL FOR
EVERYTHING THAT SHE DID FOR HER. AFTER 2
YEARS FINALLY SHE WAS ABLE TO GET SOME
HELP.
~ R. Hernandez
239. ABC NATION
Success is not something you
talk about…
It is what you become.
It is what you are.
