Thanks so much for the opportunity to speak with you today. It’s good to get form behind my computer every once and a while and get out to meet real people face to face. As a professional business coach, most of my time is spent in front of my computer and on the phone talking to my clients all over the world. Today’s topic is very dear to my heart because I believe it’s one of the most essential tool that small organizations especially need to begin to really wrap their minds around and use. If only for the benefit of time and money saved, tons of leaders can drive real relevance and streamline productivity using the ideas that we will speak about today. Before we begin let’s do a little homework: Please put your cell phones on stun Follow along with the worksheet in front of you Stop me at anytime with questions Exercise, what’s the one thing that if you could do more effectively would make the difference for your organization