2 Factors That can Transform patient’s experience of National Health Service | Category Analysis | Clootrack
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Government expenditure on the health service stood at about £144.3bn at 2016-17 rates. In terms of spend per capita this equates to around £2,273. The share of GDP spent on the National Health Service in the United Kingdom is forecasted to be 7% by 2020/21. In this report, we bring deep insights into the National Health Service covering the top adoption drivers, emerging trends, customer beliefs much more interesting aspects. Read Full Report: https://clootrack.com/2-factors-that-can-transform-patients-experience-of-national-health-service-2/
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2 Factors That can Transform patient’s experience of National Health Service | Category Analysis | Clootrack
- 1. 1 Clootrack www.clootrack.com NATIONAL HEALTH SERVICE Category Perception Deep Insights To Your Customer Behavior, Driven by Proprietary Deep Learning Algorithms www.clootrack.com Sep 2018 – Nov 2018 www.clootrack.com Region: Birmingham, UK Clootrack Dip stick report on customer perceptions.
- 2. 2 Clootrack www.clootrack.com Disclaimer: The analysis results presented here are completely unbiased, and is obtained based on analysis of customer reviews and conversations online. The results are not based on any subjective judgment. The source data used for the analysis are customer conversations available publicly online like public forums and social media. Total number of conversations analyzed 1,998
- 3. 3 Clootrack www.clootrack.com Every Day Millions of Conversations Happen About Your Brand & Category by Your Customers For you to identify the new trends in the market These Conversations are a Gold Mine Markets are moving fast like never before! Be on top of the trends and be a winner. This report analyses these conversations Using an artificial intelligent system To bring you the most relevant trends. Clootrack
- 4. 4 Clootrack www.clootrack.com User Conversation Analysis for Trends A proven method used by the biggest brands Clootrack
- 5. 5 Clootrack www.clootrack.com Insight #1 These are the most important factors that make users adopt a product in this category. Higher the adoption, the better a brand does. Top Adoption Drivers
- 6. 6 Clootrack www.clootrack.com Top Adoption Drivers Top factors that drive the adoption of products in this category. Based on customer conversations. Shows what users mean, when they speak about this driver Max Score 1500 Shows what users mean, when they speak about this driver Shows relative significance of each of the driver Quality of medical assistance • Exceptional results • Integrated health and social care team • Great and fantastic manager • Patient care silver award • Latest innovative equipment • Wonderful nursing staff 01 Ambulatory care • Cardiac ablation procedure • Ambulatory care unit • Excellent service • ENT surgeon • Very caring consultant • Natural empathy 02 598 204 0 100 200 300 400 500 600 700 800 Quality of medical assistance Ambulatory care
- 7. 7 Clootrack www.clootrack.com Brand Equity Insight #2 See how each brand fares vis a vis others on each of the adoption drivers. 02Check out who leads in each category. 01 02
- 8. 8 Clootrack www.clootrack.com Brand Equity Ranking of brands based on each of the drivers. Higher the score, the more favored is the brand. Top Adoption Drivers 596 478 572 209 Quality of medical assistance Ambulatory care Birmingham Community NHS Foundation Trust University Hospital Birmingham NHS Trust
- 9. 9 Clootrack www.clootrack.com Brand wise Positive Opinions Insight #3 See user’s positive opinions about each brand, in the context of Top Adoption Drivers01 Understand the user opinion for each brand from these conversations02 Top Adoption Drivers
- 10. 10 Clootrack www.clootrack.com Drivers Quality of medical assistance Ambulatory care Birmingham Community NHS Foundation Trust • Amazing and dedicated work of staff • Integrated health • Social care team • Primary care team • District nurses with regard • Dental hospital team • Mouth cancer awareness University Hospital Birmingham NHS Trust • Excellent leadership • Remarkable patient care • Fantastic manager • Nursing staff • Critical care team • Latest innovative equipment • Excellent service • Ambulatory care unit • Very caring consultant • ENT surgeon Positive Opinions –Brand wise – Top Adoption Drivers Positive opinions for each of the brands under each Top adoption driver is listed here
- 11. 11 Clootrack www.clootrack.com Brand wise Negative Opinions Insight #4 See user’s negative opinion about each brand, in the context of Top Adoption Drivers01 Understand the user opinion of each brand from these conversations.02 Top Adoption Drivers
- 12. 12 Clootrack www.clootrack.com Negative Opinions–Brand Wise - Top Adoption Drivers Negative opinions for each of the brands under each top driver is listed here Drivers Quality of medical assistance Ambulatory care Birmingham Community NHS Foundation Trust University Hospital Birmingham NHS Trust • Military-like • Hospital lacks heart • Frightening experience • Cardiac ablation procedure • Small procedure • Hickman line
- 13. 13 Clootrack www.clootrack.com User Beliefs Insight #5 Understand what users believe about brands01 02 This can change with time, and can as well contribute to the volatility
- 14. 14 Clootrack www.clootrack.com User Beliefs Beliefs of Users. Based on conversations available on major brands. Main customer beliefs are listed here 38% 62% Behavior of staff plays an important role in a patient’s well being Empathy is what patient looks for when going through a surgical procedure
- 15. 15 Clootrack www.clootrack.com Discover Your Customer Perceptions Real Time! www.clootrack.com Clootrack