Customer reviews are feedback or opinions given by a customer about a product, service, or business experience. They are usually posted on review websites, social media, or the company's own website, and in-store customer feedback. Think about it like this: if you go to a restaurant and have an amazing meal, you might want to share your experience with others. So, you write a review saying something like, "The food at the XYZ restaurant was absolutely delicious, and the staff was friendly. I highly recommend it!" On the other hand, if the waiter was rude or your steak was more charcoal than medium-rare, your review might sound like: "Really disappointed with my early dinner at XYZ restaurant. The steak was overly burnt, and the service was far from pleasant. Won't be going back in a hurry." In both instances, you're giving your opinion to potentially help other people make an informed decision about whether or not they want to have similar experiences. In a way, customer reviews act like a virtual word-of-mouth recommendation or warning. To know more, read clootrack.com/knowledge_base/customer-reviews!

1. Feedback or opinions given by
a customer about a product,
service, or business
experience

2. Customer reviews reveal
customers’ thoughts and
perceptions about a product and
service

3. Customer reviews serve as a
communication channel where
customers voice out their
experiences, both good and bad

4. An authentic, positive customer
review actually packs more punch
than a full-page ad or a celebrity
endorsement

5. Tools and platforms make the
customer review analysis process
easier and assist brands in drawing
insights accurately

6. To Learn More, Visit
www.clootrack.com/blogs