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WIH Resource Group OPA Overview

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WIH Resource Group developed and uses a proven proprietary process, known as our Operational Performance Assessment (OPA), to evaluate the efficiencies and productivity of our client’s businesses, specializing in solid waste & recycling operations for both private and public sector clients. In addition, we identify other key areas for reducing costs and increasing revenues.

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WIH Resource Group OPA Overview

  1. 1. Operational Performance Assessment (OPA) Program Overview WIH Resource Group This document is designed to give prospective clients Environmental & Logistical Solutions™ Solutions™ a high level overview of the OPA’s attributes.
  2. 2. About WIH Resource Group WIH Resource Group provides clients with fully integrated solutions to waste management, transportation and logistical challenges. We offer creative solutions to solve complex waste management business and operational, transportation/logistical matters, recycling, composting and disposal challenges for our clients. Customer Oriented – We focus on each client’s specific needs before developing a solution. Innovative – We solve client challenges using innovate and cost effective solutions. Experienced – We have over sixty years combined experience in solid waste and logistical management; including sustainable development, recycling & diversion, Operational Performance Benchmarking and Assessments (OPAs), rate studies and solid waste operational management. Flexible – We adapt easily to changing client needs and environment. Solutions Driven – We are unique among our competitors in that we apply our “real world” waste management experience to provide our clients with integrated optimal solutions to address their specific needs. WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  3. 3. WIH Team’s quot;Real Worldquot; Industry Experience Waste Management Private Sector Industry Experience: Forty years of combined management and project experience in solid waste & bio-solids management, transportation and logistics. Several members of our team held senior-level key management positions with some of the largest waste management providers in North America. Our experience includes the oversight of: Operations, Maintenance, Finance, Human Resources, Business Development, Sales, Safety and Environmental Compliance. Prior Management Experience in the Following Areas: A variety of collection operations, Sub-title D and hazardous and Class II landfills, transfer stations, intermodal facilities, recycling centers, buyback centers, material recovery facilities, fleet management, WastebyRail, bulk waste barging, collection vehicle routing, solid waste and biosolids rate studies/analysis, vehicle and container maintenance operations, call centers and payment processing operations. WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  4. 4. The OPA Process – What is it? The Operational Performance Assessment (OPA) Process is a very refined process that provides a clear method for evaluating and assessing current solid waste management & recycling operations programs, in collections, material processing and post collections. The OPA identifies key areas of opportunity and the process also allows for strong interaction and input from our clients’ key program staff. The OPA process identifies operational strengths and weaknesses and facilitates the development of a plan for maximizing process efficiencies. WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  5. 5. The OPA Process – Why Does It Work? Proven Process - WIH Resource Group uses a proven proprietary process, known as our Operational Performance Assessment (OPA), to evaluate the efficiencies and productivity of our client’s solid waste & recycling operations. In addition, we identify other key areas for reducing costs and increasing revenues. Tailored Solutions/Outcomes - As we all know, breaking old habits and changing some parts of a company’s culture can be difficult. Therefore, we do not use a “cookie-cutter” approach and work together with our Clients and their key stakeholders (staff, drivers, operators and mechanics) to provide specifically tailored solutions in the areas that are of greatest concern and that we jointly identify as areas of greatest opportunity for increasing profits, improving return on investment and cutting costs. WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  6. 6. The OPA Process – What Does It Involve? The Operational Performance Assessment Umbrella Fleet & Maintenance Human Resources Pricing Safety Sales Customer Service Productivity Operational People/ WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  7. 7. The OPA Process – All Disciplines Working Together Re SA Pr cycl FE ice Po TY erv oc ing st C es S olle er sin ctio t om g & ns us s C ng ni ar E ed OI ov R pr Co Im s l Op lectio ce r ou er a n s Re tio ns an um H Main tena nc e WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  8. 8. The OPA Process – What Kind of Results Does It Produce? Overriding Factors - Several factors determine the kinds of results that can come from the OPA Process. Some overriding factors that can be critical in impacting the cost savings and revenue enhancements are largely dependent on the client’s specific operations, contracts, franchise permits, labor agreements, ability to increase customer rates, improve operational productivity and increase staff accountability through empowerment, as well as a influence driver, mechanic and operator behaviors. Past Results - Our past results have yielded between 5 and 25% improvements in the areas of productivity, cost reductions and profitability, depending on the line of business, senior management support and the ability to positively influence staff and driver behavior. Improved Margins - The OPA process brings tremendous benefits to our Client’s solid waste operations and management team. WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  9. 9. The OPA Process - How Does It Work? The OPA was developed and has been refined to assist our clients in the following core areas: Process Improvement - Through the OPA process, WIH Resource Group staff evaluates our client's current processes, identifying areas of opportunity for improvement, and developing management programs that foster an increased environment of accountability among management and operators. Benchmarking – The OPA process benchmarks current operational metrics and establishes attainable goals for improving the metrics and processes over current productivity & methods. Improve ROI On Assets - Assist individual Clients to improve the quality of revenue per unit. Goal Setting - Work along side staff in establishing and developing protocols to achieve the newly established (mutually agreed upon) goals. Establishing SOPs - Assist our Clients in implementing permanent tools, processes, standard operating procedures (SOPs), and best practices that will improve productivity. Productivity Planning - Assist our Clients in developing productivity improvement plans that will roll-up to exceed their current productivity plans and targets. Staff Empowerment - Assist our Clients in developing specific plans that empower their Front Line Managers to influence driver behavior, improve work culture, drive productivity improvements through improved communications and provide accountability. Customer Revenue Analysis - To improve the quality of our clients’ revenue on a customer by customer level to obtain improvement to Operating Margin (Yield), and/or return on capital. WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  10. 10. The OPA Process – Data Collection & Analysis The initial phase, Data Collection, is critical. It is imperative that WIH have access to good data from our clients so that we can properly perform the OPA and develop the recommendations. The Data Collection phase of the project is divided into five areas of focus. They are as follows: Site – Items specific to the site that do not fall under one of the other areas People – How are the human resources managed? Maintenance/Fleet – How are the capital resources managed? Financial – Current and past measures that impact the Profit & Loss Statement Customer - Local market conditions and perceptions WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  11. 11. The OPA Process – Data Collection & Analysis Here are some of the critical categories and data that needs to be collected that the OPA Process analyzes for establishing baselines for benchmarking performance metrics Category Data Collected and Analyzed Site Organizational Structure Staff Responsibilities & Workflow Skill Sets (Software utilized, routing methods, etc) Site Layout / Ops. Area Yard, Parking Plan, Fueling Plan, Transfer Station, Office Layout, Driver Check In/Out, Meeting Area Service Area Map Boundaries of waste and recycling vehicle collection Open vs. Franchise (Market Conditions) Length of Current Contracts - Competition – who are they, what do they do differently? Labor Relations Restrictions – Pay Structure, contract expiration, union vs. non union Disposal Options – Waste Streams Landfills and Transfer Stations (who owns them) Location relative to Vehicle Depot Average Gate Wait Times (different times of day, year) Route Data How often used, updated by whom? Has the City’s routes been re-routed? When? How many times? Communication Phones or Radios? GPS? Driver Meetings – How Often? Material Covered? Site Staff Meeting – How Often? Material Reviewed WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  12. 12. The OPA Process - Fleet & Maintenance Review As part of our OPA process, we utilize the fundamentals of our program to evaluate areas of opportunity for improvement in fleet maintenance utilizing these three primary categories and collect the associated data as outlined in the table below. This part of the OPA aids in determining frequency of breakdowns, down time of equipment, door traffic and repeat offenders. Category Data Operational Maintenance Indicators Door Traffic, Downtime (breakdown), Cost per hour / route Asset Count Acquire Vehicle #, Truck Type, LOB, Max Load, Age of Fleet Trucks, By LOB, Spare Ratio, Management Container Management Inventory, Locations, Management Plan WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  13. 13. The OPA Process – How Long Does It Take? The OPA is divided into the following key areas (phases). Each of the major phases of the OPA has several subtasks (not shown). The following list highlights the major phases that the OPA addresses: Phases: Estimated Timeline (in Weeks) One Data Collection 3 Two Data Review and Analysis 2 Three Route Audits for Improvement 4 Four Operational Improvement Process 1 Five Creating Profitability Models 1 Six New Business Improvement Process 2 Seven Assessment Workflow, Activities, and Timeline 1 Eight Assessment Tracking and Reporting Ongoing Nine Development of Recommendations 1 Ten Implement Recommendations and Monitor Progress 2 16 Some of the Phases of the OPA are being performed concurrently for an average of 3 to 4 months total time elapsed from initial data request to full implementation. ** The timeline maybe able to be shortened based on existing data cleanliness and data access to key staff to assist in the OPA Process. WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  14. 14. The OPA Process – What’s The Key To Success? WIH Resource Group is dedicated to providing client-specific solutions. We realize that each clients’ needs and operations are unique. Knowing this, we are innovative and flexible in providing our clients with the best integrated and customized strategies to meet their specific needs. We refuse to take a “cookie cutter” approach to tackling client challenges and developing client specific solutions. In developing strategic business solutions for clients, our OPA Process focuses on the following four key areas: PEOPLE Processes Optimal People PROCESSES TECHNOLOGY Client Solution Technology Resources RESOURCES Focusing our OPA efforts on these four critical areas has proven to yield the greatest improvement in productivity gain and cost savings, with the end result being a significantly improved bottom line for our clients. WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  15. 15. Contact Information Bob Wallace Principal and VP of Business Solutions WIH Resource Group 2738 W Darien Way Phoenix, AZ 85086-6668 Phone: 480-241-9994 Email: bwallace@wihresourcegroup.com Website: www.wihresourcegroup.com WIH Resource Group Environmental & Logistical Solutions™ Solutions™
  • LuzGarciaCalderon

    Jan. 9, 2018

WIH Resource Group developed and uses a proven proprietary process, known as our Operational Performance Assessment (OPA), to evaluate the efficiencies and productivity of our client’s businesses, specializing in solid waste & recycling operations for both private and public sector clients. In addition, we identify other key areas for reducing costs and increasing revenues.

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