Causes and costs for a downtime system.

1. Downtime
Causes and Costs

2. Downtime: What it is….
•
On computational environments, downtime is obvious to everybody (time
of system down), but the most important thing to keep in mind is:
•
Downtime can lead to serious material and non-material damages
•
Downtime not only represents money lost, but trust, image of your
brand, damages for your customers, etc

3. Main Reasons for System Failures
!
•
Around 70% of all system failures can be
attributed to software or user errors. This
number is based on researches and
published for example in the Oracle
Backup and Recovery Handbook
Others
5%
Software Error
36%
Phisical (HW Problems)
25%
Operation (User Error)
34%
Reference: libelle.com.cn

4. Impacts and Consequences of
System Downtime
Visible Impacts!
Invisible Impacts!
!
•
Lost Production Hours
•
Employee Dissatisfaction
•
Increased Costs
•
Lost Revenue
•
Security Issues
•
Bad Financial Performance
•
Lost Profits
•
Decreased Productivity
•
Liabilities and Risks
•
Press Attention
•
Dissatisfied Customers
•
Poor Communications
•
Time to Restore Normal Operation
•
Brand Erosion
•
Lower IT Department Reputation
•
Long-Term Loss of Customers

5. Cost of Downtime Calc Example
Reference: libelle.com.cn

6. Think in High Availability
•
The availability and accessibility of data is one of the most costly
investments of every organisation
•
The cost of downtime or data loss is usually vastly underestimated
•
Where there is a downtime incident, most of the affected departments are
surprised by the actual consequences