Are you looking to take your Document Understanding projects to the next level? Watch a deep-dive into the world of mastering AI-powered Document Understanding. Explore the best practices and see how to identify essential success metrics. 📕 It’s a great opportunity to learn: - How to implement AI & automation for document processing effectively - How to evaluate business outcomes and measure success metrics with UiPath Insights - Best practices and lessons learned from the customer deployments - Latest product enhancements and roadmap. This session is designed for automation developers seeking to enhance their skills and knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath. Our speakers: 👨‍💻 Daniel Lerner, AI/ML Solution Architect at UiPath 👨‍🏫 Lahiru Fernando, Country Director (Sri Lanka) / RPA Lead (Asia Pacific) at Boundaryless Group, UiPath MVP 🔽 Explore the collection of UiPath Document Understanding Accelerators: https://bit.ly/3RBg1xG Register for our upcoming Dev Dives October session: Explore UiPath Solutions, Management for seamless packaging, deployment and maintenance 👉 EMEA&APJ: http://bit.ly/Dev_Dives_10_EMEA 👉 AMER: http://bit.ly/Dev_Dives_10_AMER This session was streamed live on September 28, 2023. Check out all our upcoming Dev Dives 2023 sessions at 👉 http://bit.ly/Dev-Dives_2023

1. Dev Dives
Go deeper, automate smarter

2. 2
Meet today’s team:
Cristina Vidu
Global Manager
Marketing Community
@UiPath
Roxana Ivan
Senior Product
Marketing Manager
@UiPath
Sophia Zhylych
Product
Marketing Manager
@UiPath

3. 3
Meet today’s speakers:
Daniel Lerner
AI/ML Solution Architect
@UiPath
Lahiru Fernando
UiPath MVP
Country Director / RPA Lead
@Boundaryless Group

4. 4
About today’s meeting
• Enjoy the next 50-60 min packed with best practices,
lessons learned, use cases and live Q&As.
• Join the poll. Explore and download your preferred
Document Understanding Accelerators to automate faster.
You’ll receive the recording and a full guide to Solution
Accelerators, via your email.
• Get answers to your questions and challenges. Please use
the chat box for Qs during the presentation. Live Q&A
session at the end.
• You're encouraged to network and share your
LinkedIn/Twitter in the chat.
• Have fun! Feedback is welcome.

5. Mastering AI-powered
Document
Understanding
UiPath Dev Dives Webinar Series

6. 6
Agenda
01
02
03
04
Intro to Document Understanding
Measuring what Matters – Document Understanding & Insights
Best Practices & Lessons Learned – Document Processing Case Study
Product Roadmap & Solution Accelerators

7. 7
The enterprise is inundated with documents
processed manually leading to business inefficiency
Finance
• Invoices
• Purchase orders
• Expense reports
HR & People
• Candidate applications
• Onboarding documents
Document processing challenges
Limit business growth and scalability
Labor-intensive document processing limits ability
to scale efficiently and capture market opportunity.
Result in poor customer experience
Complex, unstructured data mandates human
decisioning, slow onboarding, and servicing.
Increase risk
Higher chance of data input errors, missed information,
and incorrect procedures.
Sales
• Contract agreements
• Order amendments
• Customer queries
Customer queries
• Customer emails
• Customer tickets

8. 8
Intelligent document
processing (IDP) with
UiPath
Real value. Real results.
Accelerated productivity
Higher accuracy
Better customer experience
Happier employees
600% increase in the volume
of claims handled daily
70% time savings for
824,000 documents annually

9. 9
1 2 3
Understand → Act →
Receive →
Train & configure
Get your documents processed intelligently
Audit & analyze
Monitor operational
dashboards and get
insights on performance
• Initiate other automations
• Input into system of record
• Drive other actions
UiPath Automation
Validate the extracted
information and handle
exceptions
Human in the loop
Digitize
AI-powered processing
Digitize Classify Extract
• Multiple languages
• Various formats, tables
• Handwriting & signatures
• Skewed & low-quality scans
• Checkboxes
Documents
Use the new data to
improve model
performance

10. Measuring what
Matters
Tracking value from your
document processing automation

11. 11
Identify trends &
weigh options
Create business rule
ML (re)training
Open bug
Document processing – path from start to finish can be
more complex than you think
External influence
(4500 docs)
Document and/or system of
record have incorrect data
System processing
(500 docs)
The system did not interpret
document data correctly
100 invoices
OCR issue
400 invoices
Field not identified
400 invoices
Wrong tax rate %
4000 invoices
Address mismatch with system
of record
Fix system of
record
Avoid rework
Automated
resolution(s) via
RPA increases
overall business
value
5,000 docs
untouched
5,000 docs
HITL
10,000
docs
Document
specialist
corrects
Dependency: collect & analyze metrics for all HITL events via Insights
100 invoices
Duplicates found
Don’t pay twice!
System processing
(500 docs)
The system did not interpret
document data correctly
100 invoices
OCR issue
400 invoices
Field not identified

12. 12
Utilization
Errors
Success Rate
Duration
Process
Outcomes
Time Saved
Money Saved
ROI
Operational Datapoints
Business Datapoints
Business Value Reporting
RPA Operations
Orchestrator &
Robot Data
Automation Hub
Document
Understanding

13. 13
"How can I be sure my
automations bring my internal
stakeholders value?"
"How do I track my team's
operations? "
What is usually asked after deploying a solution?
Business Value Reporting
RPA Operations

14. 14
Out of the Box Templates (easy starting point)
Building dashboards in Insights – Dashboard Options
Processes
Queues
Business ROI
Business ROI
Queues
Robots and
Machines
Attended Reporting
Attended-focused. Process
metrics on most/rarely used
and most Faulted. Also, has
most and least active users,
including Executions from
Studio.
Dollar and Time savings
analyzed across Processes.
Dollar and Time savings
analyzed across Queues.
Basic Process info with details
on Errors. Includes most run
Processes and Fault counts.
Basic Queues info with details
on Exceptions. Includes
breakdowns per Queue for
Status, Duration, and Date.
Metrics focused on Robot and
Machine assignments and
Utilization
Document
Understanding
Overview (preview)
Document
Understanding
Processes (preview)
High-level overview on Time
Spendings, Processed Pages,
Operations per Page, and
Activity Usage.
Comprehensive process-
specific DU metrics focused
on Time Spendings, Human
Validation, Documents,
Classification, and Extraction.
Custom

15. 15
• How am I defining project success? How does solution performance impact business value?
• What do I need to know about my operations as time goes on?
• What info am I going to need to troubleshoot or investigate an issue?
Identify questions you need
answered
• Business Process focused metrics (ex: Total Hours Saved per week)
• Solution Performance focused metrics (ex: Number of System Exceptions per week)
Determine metrics and calculations
that answer questions
• Has to be logged via automation workflow
• Could be calculated in Insights but might be easier to calculate and log via automation
workflow (ex: durations)
• Easier to calculate in Insights (aggregations using multiple transactions)
Configure automation to log the
required metrics
• Business Value Driven vs. Solution Performance
• Single Use Case vs. Multiple Use Cases
• Single Transaction vs. Multiple Transactions
• Keep in mind personas tied to each dashboard
Build dashboards
Measuring what matters – framework

16. 16
Reporting/monitoring
Identify questions you need answered
Time savings/
increased throughput
• What are my key value drivers?
• How do I deem this project
successful?
• What % of my documents are not
approved?
• What are the top reasons they’re
being rejected?
• How long is it taking to validate an
exception?
• How many exceptions are due to
external influence vs. system
processing?
• What fields are being extracted?
• What doc types are being
classified?
Model output
Extracted field
predictions
Doc type prediction
Automated validation
Business rule
validations
Confidence thresholds
System of record
lookups
Human validation
Average handling time
Doc type/field
validations
Exception reason
Data export
Output accuracy Model accuracy
Submission
exceptions
Cost/penalty
avoidance
Faster customer
response
• What business rule exceptions
could be fired?
• Do business rule exceptions
have different priorities?
Q&A
Metrics &
Calculations
Log Metrics Build

17. 17
Determine metrics and calculations that
answer questions
Q&A
Metrics &
Calculations
Log Metrics Build
What are the most frequent reasons a
document is rejected?
Most Frequent Rejection
Reasons
Reason Frequency
Rejection Reason
(Extraction)
Rejection Reason
(Classification)

18. 18
Configure automation to log the
required metrics
Q&A
Metrics &
Calculations
Log Metrics Build
What are the most frequent reasons a
document is rejected?
Most Frequent Rejection
Reasons
Reason Frequency
Rejection Reason
(Extraction)
Rejection Reason
(Classification)

19. 19
Time Savings
Total Time Spent
(Automated
Process)
Number of
Documents
Manual
Intervention Rate
Number of
Documents
Processed
Filename
Number of
Exceptions
Rejection Reason
(Extraction)
Rejection Reason
(Classification)
Average Handling
Time
Number of
Documents
Validation
Duration
Validation
Duration
(Extraction)
Validation
Duration
(Classification)
Total Time Spent
(As-Is Process)
Number of
Documents
Manual
Intervention Rate
Average Handling
Time
Determine metrics and calculations that
answer questions
“How much time is my department saving each week?”
Q&A
Metrics &
Calculations
Log Metrics Build

20. 20
Time Savings
Total Time Spent
(Automated
Process)
Number of
Documents
Manual
Intervention Rate
Number of
Documents
Processed
Filename
Number of
Exceptions
Rejection Reason
(Extraction)
Rejection Reason
(Classification)
Average Handling
Time
Number of
Documents
Validation
Duration
Validation
Duration
(Extraction)
Validation
Duration
(Classification)
Total Time Spent
(As-Is Process)
Number of
Documents
Manual
Intervention Rate
Average Handling
Time
“How much time is my department saving each week?”
Configure automation to log the
required metrics
Q&A
Metrics &
Calculations
Log Metrics Build

21. 21
Time Savings
Total Time Spent
(Automated
Process)
Number of
Documents
Manual
Intervention Rate
Number of
Documents
Processed
Filename
Number of
Exceptions
Rejection Reason
(Extraction)
Rejection Reason
(Classification)
Average Handling
Time
Number of
Documents
Total Time
Validating
Documents
Validation
Duration
(Extraction)
Validation
Duration
(Classification)
Total Time Spent
(As-Is Process)
Number of
Documents
Manual
Intervention Rate
Average Handling
Time
“How much time is my department saving each week?”
Configure automation to log the
required metrics
Q&A
Metrics &
Calculations
Log Metrics Build
1. Has to be logged via
automation workflow (leaves of
data model)
2. Could be calculated in Insights
but may be easier to calculate
and log via workflow (ex:
durations)
3. Easier to calculate in Insights
(ex: aggregations using multiple
transactions)
Deciding what data to log?

22. 22
Configure automation to log the
required metrics
Metrics
Dimension
Table
Calculation
Measure
Dimensions, Table Calculations,
and Measures can not only be
used to track metrics, but can be
metrics themselves
Q&A
Metrics &
Calculations
Log Metrics Build

23. 23
Configure automation to log the required
metrics – Dimension vs. Measure
Dimension Measure
A column of data
• physical -> exist as columns
in the database
• Logical -> a calculation or
translation of actual data
Aggregations and calculations
across one or many rows
• Ex: sum, minimum,
maximum, average,
median, or count
Defined in
Studio
Logged in
Orchestrator
Defined and
Calculated in
Insights
$150.00
$45.00
$15.00
$85.00
$65.00
Invoice
Amount
123456
395827
793583
239582
129582
Invoice
Number
2023-08-18
2023-08-18
2023-08-17
2023-08-17
2023-08-16
Date
Processed
$195.00
$100.00
$65.00
Invoice
Amount
2023-08-18
2023-08-17
2023-08-16
Date
Processed
Q&A
Metrics &
Calculations
Log Metrics Build

24. 24
John
Kermit
Harry
Tom
Dobby
First Name
Configure automation to log the required
metrics – Dimension vs. Table Calculation
Table Calculation
Table calculations allow you to
perform ad-hoc calculations on
existing data. Examples
• String formatting
• Finding the year to date
total
Calculated in
Insights
Tied to a
specific
visualization
John Smith
Kermit Frog
Harry Potter
Tom Riddle
Dobby Elf
Full Name
Dimension
A column of data
• physical -> exist as columns
in the database
• Logical -> a calculation or
translation of actual data
Full Name
John Smith
Kermit Frog
Harry Potter
Tom Riddle
Dobby Elf
SUBSTRING([Full
Name], 1,
CHARINDEX(' ', [Full
Name]) - 1)
Q&A
Metrics &
Calculations
Log Metrics Build
Defined in
Studio
Logged in
Orchestrator

25. 25
Configure automation to log the required
metrics
Define datatype
for target
custom fields
Build Visual in
Dashboard
Insights
Orchestrator
Store Log Data
Robot
Run Automation
Add log
statements in
automation
workflow
Publish
Automation
Studio
Custom
Logging
Queue
Activities
Q&A
Metrics &
Calculations
Log Metrics Build

26. 26
Build dashboards
Business
Process
(Solution)
Document
Lifecycle
Specific Doc
Processing Results
Automation
Workflows
Custom
Logging
Aggregate Doc
Processing Results
Insights
Studio
Add Log Fields
Queues
Queue Activities
Audit Trail
Specific Doc Troubleshooting
Business Value/ROI
Overall Solution Performance
Model Performance
Q&A
Metrics &
Calculations
Log Metrics Build

27. 27
Business Process Dashboard –
Understanding the overall performance of your document
processing use case
Business Process
SLA Violation Rate
Submission &
Approval Rate
Most Frequent
Rejection Reasons False Positive Rate
Average Validation
Time (Extraction)
Num Duplicates
Detected
Average Field
Accuracy
Average Cycle Time
Num Approved
Invoices over Time
FTE Throughput
What are the most frequent
reasons a document is rejected?
Most Frequent
Rejection Reasons
Reason Frequency
Rejection Reason
(Extraction)
Rejection Reason
(Classification)
**Not exhaustive
Q&A
Metrics &
Calculations
Log Metrics Build

28. 28
Document Lifecycle Dashboard –
Understanding what happened with each transaction in my
business process
How long did it take to process a
specific document?
False Positive
Document Type
(Pre-Validation)
Document Type
(Post-Validation)
Rejection Reason
Reviewer
(Classification)
Field Values (Pre-
Validation)
Field Values (Post-
Validation)
Reviewer
(Extraction)
Validation Time
Submission Time
Number of Errors
Document Lifecycle
Total Processing
Time
**Not exhaustive
Q&A
Metrics &
Calculations
Log Metrics Build
Total Processing Time
Digitization Duration
Classification Duration
Extraction Duration
Validation Duration
Validation Duration
(Extraction)
Validation Duration
(Classification)
Data Export
Duration

29. 29
Build dashboards –
Scaling up Operations
Document
Lifecyle 1
Business
Process 1
Document SMEs
Managers
Department Leads
Directors
Operations
HQ
CoE
Document
Lifecyle 2
Business
Process 2
Business Users
Team Managers
Department Heads
Directors
Doc Processing Use Case 1
Doc Processing Use Case 2
Q&A
Metrics &
Calculations
Log Metrics Build

30. 30
Demo

31. Document
Understanding
Best Practices &
Lessons Learned
By Lahiru Fernando

32. 32
Geography:
Department:
Industry:
Products:
EMEA
Financial reconciliation
Customer use case –
foster family applications
Insurance
Document Understanding
Implementation partner:
Challenge
Solution
80%
Over 80 different document types in each foster care licensing
application. Submitting applications for foster care licensing can be very time
consuming because of the overwhelming amount of documentation required.
The documents can be structured or unstructured, merged into one
containing different document types with different layouts.
Each case worker spend at least 5 to 6 hours processing each file.
We built a UiPath automation solution that takes over the manual work,
reducing the processing time from hours to minutes.
Using state-of-the-art functionalities available in UiPath Document
Understanding, we created classification and extraction methods to process
all documents
Time savings – from
6 hours to 10 minutes
Results
The new foster care families are able to welcome children to their families
sooner – owing to the automation helping with the paperwork and the
administrative backlog of applicants.

33. 33
Identified scenarios Implemented approach Delivered impact
Process & document standardization
• Field workers follow different methods to
create the files resulting in structural
issues in the file
• Changes in document quality
• No planned process improvements
• Standardization steps for document
creation to ensure all input files follow a
specified standard
• Introduced document pre-processing
steps in the Document Understanding flow
• Introduced a Continuous Improvement
methodology
• Improved time spent in document creation
and meeting submission deadlines
• Improved accuracy levels in classification
and data extraction & improved STP rates
• Improved and streamlined processing
steps
Addressing complex scenarios
• Ambiguity in classifying documents
manually
• Complex business rule checks and
activities
• Conducted detailed document discovery
sessions to identify standard document
types
• Cross-verify classification and extracted
data through API/ Database integrations
• More accurate and standardized
classification approach across the
business unit
• Better accuracy levels and completeness
of data before submitting into state
applications

34. 34
High-level architecture
Document collection Process documents Upload to state systems
Start
Check new documents
Check for duplicates
Add documents to
queue
End
Start Digitize document
Classify documents
Validate classification
Create split files
Document data
extraction
Prepare output data
Update master and child
queues
End
Start
Application login
Case assignment
Upload documents
End
Queue
trigger
Time-based
trigger
Time-based
trigger

35. 35
Document Understanding flow
Start Digitize Document
UiPath Document OCR
Omni Page OCR
Classify Document
ML Classifier
Intelligent Keyword
Apply Validations
Valid
Manual Verification
Split and Merge
Documents
Generate Classification
Training Data
Extract Key Information
Custom ML Model
Form Extractor (IFE)
Validate Extracted Data
End
Valid
Connect to Internal
Apps via API/ DB
Post to Queues for
Downstream Apps
Low Confidence
Valid Classification
Invalid/ Incomplete
Accurate/ Complete

36. 36
Process execution demo

37. Product Roadmap &
Solution Accelerators

38. 38
Get more done with a
digital workforce that
seamlessly collaborates
with your people ​and
automates work via UI
and API, powered with
native integrated AI​
Automate
Document Understanding
Extract info from documents, images and more
Expand unstructured document intelligence
• Generative AI for querying documents with natural language
• Enhanced Communications Mining + Document Understanding integration
Accelerate time to value
• AI-assisted active learning-based training (tag the minimum, real-time retraining)
• Annotating documents with Gen AI
• Enabling document classification with Generative AI
User experience
• Improved UX to help users build better models faster
• Enhanced capability discovery, guided labeling experience and improved model insights
Deployment insights & operations
• Dashboards & document audit, containing metrics for STP rate, time saved, and more

39. • Reduce discovery time
• Based on proven high-value
automation opportunities
• Build confidence in UiPath solutions
Choose use cases with
Accelerators
• Reduce design time
• Based on & incorporate best practices
• Modularized design enables easy
application swaps
Reference solution designs based
on UiPath best practices
• Accelerate development
• Orchestration included
• Pre-built starting points for AI
Customize and build
The UiPath ™ word mark, logos, and robots are registered trademarks owned by UiPath, Inc. and its affiliates. ©2023 UiPath. All rights reserved.
Discovery
Build an automation pipeline
Design
Create solution design
Development
Orchestrate & build automations
Automate Faster with Solution Accelerators
50% FASTER TOTAL AUTOMATION TIME
Pre-built modular automation frameworks that accelerate time to value

40. 40
Features
Package content
➢ Overview
➢ Step-by-step deployment guide
➢ High level & detailed solution designs
➢ Document Understanding, dispatcher, and performer workflows
➢ Orchestration assets
➢ Incorporate the Document Understanding Process template into the
REFramework
➢ Equipped with Specialized AI models tailored to document types
➢ The models may be further trained to meet a customer’s specialized
needs.
UiPath Document Understanding
UiPath Action Center
UiPath Document Understanding
Accelerators
→ Document Understanding Accelerators
at UiPath Marketplace

41. 41
Billing
1. Purchase Orders
2. Receipts
3. Remittance Advices
4. Utility Bills - Generic
Insurance
1. Healthcare Insurance Claim Form 1500
2. Ins. Commercial Application - Acord 125
3. Ins. General Liability - Acord 126
4. Ins. Liability Coverage - Acord 25
5. Ins. Property Section - Acord 140
6. Ins. Umbrella or Excess Section - Acord
131
Invoice
1. Invoices or Credit Notes - China
2. Invoices or Credit Notes - Generic
3. Invoices or Credit Notes - India
4. Invoices or Credit Notes - Japan
Manufacturing
1. Children Product Certificate
2. EU Declaration of Conformity
UiPath Document Understanding
ML models in Accelerators
Personal ID
1. ID Document Cards & Driver
Licenses
2. Official Travel Document -
Passports
Tax Transportation
Treasury
1. Employment Eligibility Verification Form i9
2. Personal Pay Slips
3. Tax Form 1040
4. Tax Return Form 4506T and 4506C
5. Taxpayer ID Number & Certification Form
W9
6. Wage and Tax Statement Form W2
1. Bills of Lading
2. Certificate of Incorporation - Good
Standing
3. Certificate of Origin
4. Invoices - Shipping
5. Packing Lists - Shipping Document
6. Vehicle Titles
1. Bank Statements
2. Checks - Bank Pay Order
3. Financial Statements Form
10-K

42. 42
Have you registered for this webinar?
• Jeffrey Martin, Solution Architect at Encova Insurance
• Steve Tegeler, Senior Director Solution Engineering at UiPath
• Todd Pratt, AI/ML Solution Engineer at UiPath
You can still register to watch it!

43. 43
Date/Time Topic Status
October 26
9:00 AM EDT /
2:00 PM BST
Explore UiPath Solutions Management
for seamless packaging, deployment
and maintenance
Register AMER
Register EMEA & APAC
November 21
9:30 AM EST /
3:30 PM BST
Accelerate development
with Generative AI and automation –
Wingman in action
Coming soon
Next steps
Explore the collection of UiPath Document Understanding Accelerators > https://bit.ly/3RBg1xG.
Don't miss the next Dev Dives sessions. Save your seat > https://bit.ly/Dev-Dives_2023

44. Thank you
for your participation!
Join us: community.uipath.com