1. Chris Tansley, Systems Administrator
Operating Systems Knowledge
MS Dos 6.22
MS Windows 3.11
MS Windows FOR WORKGROUPS
MS Windows 95
MS Windows 98
MS Windows ME
MS Windows XP
MS Windows NT4 Workstation
MS Windows NT4 Server
MS Windows 2000
Networking Skills
Design and Installation of CAT5, fibre optic and Ethernet networks
Additional Cabling and testing of CAT5, fibre optic and Ethernet networks
Troubleshooting and repair of network and its components
In-depth experience of TCP/IP & Novell networking
Support Skills
User level support for all hardware/solutions/products
Telephone support for all sites and homeworkers
Remote support for all sites and homeworkers
In-house technical support and supervision for team members
Primary and secondary contact for technical development and support requests
Hardware Skills
Plan and implement preventative and corrective maintenance
Plan and implement hardware installation and configuration
System design, build and test
Server design, build and test
System testing, diagnostics and repair to component level
Component testing, diagnostics and reporting to manufacturer’s standard
Software Skills
Word 97, 2000 & XP
Excel 97, 2000 & XP
Access 97, 2000 & XP
PowerPoint 97, 2000 & XP
Outlook 2000 & XP
Outlook Express (all versions)

2. Chris Tansley, Systems Administrator
Personal/Foundation Skills
Desire to develop
Keenness to learn with or without training.
Good communication skills.
Enthusiastic, self-motivated.
Ability to work under pressure
Fluent English written and verbal
Team Player
Ability to work with minimal supervision
Prioritize workloads
Time Management Skills
Summary of IT supported systems
5 Novell servers
AVAYA phone system server
Tripper DOS based back office system
INDEX phone systems
CTI servers
IVM voice manager
Wallboard management
Airscan availability systems
Homework Collection PC
Branch Data Collection System
Email backup and archive
Backup Machine and archive
Worldspan Systems
Net Star EE proxy sever
Novel print servers
Summary of user support
This support includes repair, upgrade, problem solving, faults and user support of
currently approx 150 - 200 staff + Homeworkers
User set-up and administration
Computer system, set-up and repair
Phone system, programming & maintenance
OS Windows 95 / 98
Tripper Enquiries, Accounts, Operations repair and develop
Orbit installation, configuration update and repair
Web access monitor and restriction
Email access monitor and restriction
Software, maintenance and training
Printers install maintenance and repair
Viewdata install, configure and repair
Worldspan, install, configure and upgrade
Homeworkers all above remote
Remote support for branches +out of hours support