This document discusses organizational behavior and communication within organizations. It covers key topics such as the importance of communication for coordination, performance, and informing employees. Effective communication includes listening, being transparent, and two-way communication up and down the organizational hierarchy. Barriers to communication like personal emotions and physical or semantic obstacles can interfere with understanding. Non-verbal communication and different forms of formal and informal communication networks within an organization are also examined.

1. MARIKINA POLYTECHNIC COLLEGE
ORGANIZATIONAL BEHAVIOR ANALYSIS AND
DEVELOPMENT
DR. HERCULANO V. SABAS
Professor
CHRISTOPHER L. CHUA
Discussant

2. MANAGING
COMMUNICATIONS

3. LEARNING OBJECTIVES
To understand:
1. Managing Communications
2. Social System
A. Organizational Culture
B. Organizational Behaviour

4. Communication is ...
an ever-presentactivity
how people relate to one anotherand
combine efforts
necessary for the health oforganization
Communication travels ...
upward, downward, laterally

5. Listening and humility are
important parts of the
communication process

6. Communication is the transfer of information
understanding from one person toanother person
The goal is for receivers tounderstand
the message as it wasintended
Twopeople are required

7. COMMUNICATION FUNDAMENTALS
There is no communication until a message is...
received
interpreted
understood

8. THE IMPORTANCE OF
COMMUNICATION
Organizations cannot exist without
Coordination of work
Input to management
Instructions
Cooperation
Feelings and needs

9. THE IMPORTANCE OF
COMMUNICATION
Every act of communication influences the
organization in some way
effective communication
encourages betterperformance
Open communication is better
than restricted communication
informed employee usually respond favorably
open-book management is openand
transparent

10. THE IMPORTANCE OF
COMMUNICATION
School Head/ Teachers ...
initiate communication and pass messages on
interpret communications for teachers/students
need timely, useful information to
make sound decisions

11. TWO WAY COMMUNICATION PROCESS

12. COMMUNICATION BARRIERS
(NOISE)
Personal barriers –emotions, values, and poor listening
Psychological distance – emotionalseparation
Physical barriers – occurs inenvironment
Proxemics
Semantics
Jargon
Slang
Translation
Inference

13. 3 COMMUNICATION SYMBOLS
Words
Context provides meaning
Socialcues– positive or negative bits of information that influence
how people react to a communication
Pictures
used to clarify wordcommunication
Action
known as nonverbalcommunication
handshake, smile, facialreaction

14. NON-VERBAL COMMUNICATION
Key Points
Failure to act is a wayof
communicating
Actions speak louder thanwords
Credibility gaps cause problems
Body language providesmeaning

15. DOWNWARD COMMUNICATION
Managers who communicate successfully are...
Sensitive to human needs
Open to true dialogwith
employees
Flashy but often ineffective communication methods
Powerpoint presentations
Elaborately planned meetings

16. DOWNWARD COMMUNICATION
Prerequisites
Develop a positive communication attitude
Get informed
Plan for communication
Develop trust
Problems
Communication overload
Acceptance of communication
-quality is preferable to quantity

17. DOWNWARD COMMUNICATION
Communication Needs
Jobinstruction – needed to undertake task
appropriately
Realistic jobpreviews– giving of samples of
organizational reality
Performance feedback – helps them know what to do
and how they are meeeting the goals
News– fresh and timely farming out of information
Social support – perception that they are caredf for,
esteemed and value

18. UPWARD COMMUNICATION
Aflow of communication from employees goingto
management
Common Problems
Problems
Delay
Filtering
Silence
Need for a response
Distortion

19. UPWARD COMMUNICATION
Apolicy stating what kind of information are desired tobuild
better upward communication
Upward Communication Practices
Questioning
Listening
Employee meeting
Open-door policy
Management by walkingaround
Participation in social groups

20. GUIDELINES FOR EFFECTIVE LISTENING
Stop talking!
Put the talker atease
Show that you want to listen
Remove the distraction
Emphatize with the talker
Be patient
Hold your temper
Ask relevant questions
Stop talking!

21. OTHER FORMS OF COMMUNICATION
Lateral Forms of Communication
Cross-communication
Boundary spanners
Networking
Ombudsperson
Electronic communication
Electronic mail
Blogs
Virtual offices

22. INFORMAL COMMUNICATION
The Grapevine
Co-exist with the formal communication
system
Includes all informatiocommunication
Can be both inside andoutside organization

23. RUMOR
Lateral Forms of Communication
Often used as asynonym for “grapevine”
Information communicates without verification
Generally incorrect
Prompted by interest and ambiguity
Subject to filtering and elaborating
Types of Rumor
Historical and explanatory
Spontaneous and action-oriented
Posittive or negative

25. • is a “complex” set of human
relationships interacting in many ways

27. How members relate to each other,
accomplish work, and respond to
change. Knowledge of social cultures is
especially because managers need to
understand and appreciate the
backgrounds and beliefs of all members
of their work unit.

28. Some of the ways in which culture differ
that School Head/Manager’s must know:
• Patterns of decision making
• Respect for authority
• Treatment for females
• Accepted leadership styles

29. Organizational Culture is the set of assumptions,
beliefs, values and norms that are shared by an
organization’s members. This culture may be have
been consciously created by its key members or
it may have simply evolved across time. It represents
a key element of the work environment in which
employees perform their jobs.

30. What does a
school head
want?
What are the
traits of a
winning teacher?

31. Organizational
Behavior
PowerPoint Presentation
by Charlie Cook

32. What is Organizational Behavior?

33. LEVELS OF
ANALYSIS
Organizational Level
Group Level
Individual
Level

34. FUNDAMENTAL CONCEPTS OF OB
1. Nature of people
Individual differences
–Nature vs. nurture
Perception
–The unique way in which each person sees,
organizes and interprets things.
–Selective perception cause misinterpretation
A whole person
–We employ the whole person not just their brains or
skills
–Ergonomics is the science of fitting workplace
conditions and job demands to the capabilities of the
working population

35. 2. Nature of Organization
Social systems
–or social structure in general refer to entities or groups in
definite relation to each other, to relatively enduring patterns
of behavior and relationship within social systems, or to
social institutions and norms becoming embedded into
social systems in such a way that they shape the behavior of
actors within those social systems. Social systems can be
said to be the patterns of behavior of a group of people
possessing similar characteristics due to their existence in
same society.
–Formal and informal social systems
– The idea of a social system provides a framework for
analyzing organizational behavior issues. It helps make OB
problems understandable and manageable

36.  Mutual Interest – organizations have human
purpose. They are formed and maintained on
the basis of some mutuality interest among
their participants. Managers need employees to
help them reach organizational objectives,
people need organizations to help them reach
individual objectives.
• Ethics – when the organization’s goals and
actions are ethical, it is more likely that
individual, organizational, and social objectives
will be met. People find more satisfaction in
work when there is cooperation and teamwork

37. SYNTHESIS
“Life is a series of natural and
spontaneous changes. Don't resist them;
that only creates sorrow. Let reality be
reality. Let things flow naturally forward in
whatever way they like.”
Lao Tzu