1. CHRISTINA FALCONE – 328 GRISSOM COURT, HOFFMAN ESTATES IL 60169 – 847-284-8010
OBJECTIVE:
Seeking a position in which I can showcase my years of knowledge in the Workers Compensation industry and expand
my knowledge within the claims industry by using my excellent customer service and communication skills.
EMPLOYMENT:
CLAIMS EXAMINER/ TEMP 05/16–07/16
TRANSGUARD/IAT INSURANCE NAPERVILLE IL
Handling occupational accident claims for independent contractors in the moving and storage industry.
CLAIMS EXAMINER II/ TEMP 03/15-05/16
TRISTAR INSURANCE GROUP CHICAGO IL
Handling workers’ compensation claims for the State of IL account.
CLAIMS EXAMINER/TEMP 09/14–03/15
ILLINOIS INSURANCE GUARANTY FUND CHICAGO, IL
Handling workers’ compensation claims for insurance companies that have gone into Bankruptcy. IL
jurisdiction.
Senior Claims Adjuster 08/12-05/14
Gallagher Bassett Itasca, IL
Handled Workers’ Compensation claims for the following States, IL, IA, KS, MO, MN, IN, MI, NE and
SD. Types of claims handled ranged from medical claims with minimal lost time up to $1,000,000.00
cases.
Senior Claim Specialist / Team Lead 03/12 - 08/12
Corvel EC. Downers Grove, IL
Handled Workers' Compensation claims for the following States, IL IA KS MO MN WI NE IN MI NE SD
for 12 Client Accounts; Type of claims handled ranged from medical only to $1,000,000.00 cases; Also
worked as a Team Lead answering claim questions from 7 Adjusters.
SENIOR CLAIMS CONSULTANT 02/00 – 03/12
Liberty Mutual Schaumburg, IL
Handled Workers Compensation claims for IL, IA, KS and MO jurisdictions; under general supervision,
guides a claim service team into making appropriate decisions by providing technical expertise and
direction to team members. Maintains full accountability for results of team, quality of work, and level of customer
service provided by the team; Creates and nurtures a team environment which empowers team members to be self
directed. Handles own caseload of high exposure and more complex cases requiring solid understanding of claims
handling.
EDUCATION
65 Semester Hours from: College of DuPage, Harper College , Roosevelt University and National Louis University.
SKILLS
Microsoft office, Excel, PowerPoint, Outlook