2. Welcome to Intrwiz
Your real time collaborative platform built
specifically for travel agents to capture
and convert your leads in bookings in a
manner never done before. In this guide
we will walk you through how to get set
up and running. We will also guide you
through how to customize and use this
platform step by step.
If you are new to Intrwiz, please allow 30
– 45 minutes to complete the whole
guide while you follow along in the app.
Feel free to also join us for an upcoming
live interactive webinar. We would love to
see you there.
To help you get started, this guide will walk through:
• What is Intrwiz
• Using Intrwiz
• Configuring and personalizing the platform
3. What is Intrwiz?
Intrwiz is a disruptive SaaS platform that was designed to give
travel agents their competitive edge back.
It has everything you need to compete both effectively and
efficiently in a constantly evolving and crowded marketplace
without losing that personal touch.
4. • Real-time collaboration allows you to communicate directly with customers (new and
existing) without any back and forth.
• Social capabilities allow you extend your reach further than ever before.
• GDS integration means you can import directly from Travelport and Sabre.
• Built-in Business Intelligence gives you up-to-the-minute metrics and analytics on every
lead so you can understand more about your customer and offer them exactly what they want
every time.
• A mobile-responsive design so you can work from anywhere in the world.Plus, you can
upload e-docs, override pricing and add your own content.
What is Intrwiz?
5. What is Intrwiz?
As soon as you register you will receive an email that unlocks three core pieces
of your new system:
YOUR
DASHBOARD
This is where you can track
leads, monitor and manage
opportunities and analyze your
data to increase conversions
and steer marketing.
YOUR
CONTROL PANEL
This is where you can fully
customize your client facing
portal including look and feel,
messaging, suppliers, booking
engines, pricing, email
notifications and many other
intuitive features to help you
create a unique platform for
your business.
YOUR
CLIENT-FACING PORTAL
Promote the portal on your
website and on all your social
channels to allow your
customers to plan their trips
online together with you and
their friends and family.
Customers who book through
your traditional channels will get
a unique url with the booked
products (and edocs) already
added. The portal seamlessly
adds relevant world class
destination content powered by
ArrivalGuides to each lead to
assist them with inspiration,
planning and to trigger them to
buy.
7. Create an Account
To begin using Intrwiz, you needed to
have an account. When you create an
account we give you 60 days for free
which includes full access to all of
Intrwiz’s features. We don’t require you to
add any billing information during the
trial, however, you can log in and
subscribe at any time during your trial to
keep using Intrwiz beyond your trial
period.
Click here for our sign up form.
Using Intrwiz
8. Welcome to the Intrwiz
Dashboard
Let’s manage your first lead in Intrwiz
– Click New Trip or Campaign
Using Intrwiz
9. Create Your First Lead on Intrwiz
Using Intrwiz
Add any content you want to the collaborative planner
from Air, Car, Hotel, Tours, Excursions, Packages,
Cruise. Watch your planner populate and add
destination content for each item added to the trip.
Once you have added all your content, send an
interactive link to allow you and your customer to do
this together and chat on the platform or simply send
the link with your content to the customer. You or
your customer can add content to this planner.
You can customize what content your client can
search and add to the planner. See below –
customization section. While online with your
customers, the activity feed on Intrwiz and each
customer planner keeps all parties informed of
changes and items being added and booking requests
made.
Offline notification informs all parties when anyone
has made changes to each lead or requested a b
Fill in your customer details –
Click Create & View
You now have created your
customer’s trip planning link
10. Create Your First Lead on Your
Planning Link
Lets now create your first online lead in your
planning link – Go to your planning link and
click Start a New Trip or Let Me Explore.
Using Intrwiz
Intrwiz Dashboard
– Tying it all
together with real
time collaboration
and business
intelligence.
Your customers
can add any
content to this
planner while
collaborating real
time with their
family and friends.
12. • All the Business Intelligence from every lead will be captured on Intrwiz
• Leads created on Intrwiz or on your planning site will create a planner on
your dashboard
• For every lead you are automatically added to the chat panel
• You can see everything your customers are doing on every lead and
communicate with them real time
• You can open each planner and add anything you want to that planner
• Your customers will be instantly updated every time you save or book an
item
• You are capable of viewing how long each customer spends on their
planner, which will give you an advantage over which lead to focus on
first
• You can see all the items in each saved planner from your dashboard
Key Functionalities
Lead Management
13. Booking Request - Agent View
Key Functionalities
Agent View
of a Booking
Request /
Completed
Booking
This is the
customer
view of the
booked item
As soon as a booking is requested, you can
complete the booking with your supplier and
confirm booking & upload edocs
14. Price Override
You are able to override the price by
selecting the edit button next to the
price. After selecting the edit button
the box will become editable
Key Functionalities
15. Manual Itinerary
Key Functionalities
Create a Manual Itinerary item for your
customers by selecting the Manual Itinerary
+ button located on the header of the dashboard.
After selecting the
Manual Itinerary
the following form
will open for you
to populate the
information for
your customer
After you fill out
the details of
the item you are
adding it will
appear on the
Plan & Book page
for your customer
to add
16. Extend Your Reach Through
Your Clients
Key Functionalities
Your clients can invite all their friends and family
into the trip planning link and each of them can
search, select, save and request bookings from
you.
Invite your customer via social media links through
Facebook and Google + to access their trip
invitation
17. Control Panel
Now that you understand the functionality Intrwiz provides, you
can now fully configure and personalize everything via the Intrwiz
Control Panel.
18. Control Panel
These are the items you can configure and personalize:
1. Administration – This is where you will manage all your corporate information such as company
name, agency(s), and your agents
2. Look and Feel – Attach your company logo, colours and overall design
3. Booking Engines– Control all your bookable content specific to your company
4. Suppliers – Manage and filter your suppliers for Cruises, Packages and Tours
5. Email Templates – Default templates will be available for all your booking needs
6. Policy Settings – Adding your terms and conditions and policies to display on your planning link.
19. Overview
This overview will guide you on how to create your own
personalized website and access all the amazing features with this
turn-key solution. Congratulations on registering for this one of a
kind technology platform that will revolutionize the way you look at
your business. In the following document you will be assisted in
learning what each function does and how you will be able to
control this information all in one place. By creating your own
personalized functionality for your company, agency and agents.
Key features of the control panel are:
• Extremely user friendly with very little technical training needed
• See changes appear instantaneously to the website once
uploaded
• Allows individual customization to wording, colour and settings
on your website
• Set up your entire network and each agent will be provided with
full Intrwiz access as well as their individual planning link all
controlled by you.
Overview
20. Administration
This is where you will create your company, agency and agent
accounts for the Intrwiz platform. Manage all of your user
accounts by filling out all the necessary information to create and
start your experience with Intrwiz.
29. Select the content that you would like to
display on your travel planning links. Content
selected will display on the left navigation bar
and available for you and your customers to
search and select.
Content
Look & Feel
30. Set global markup, transaction fees,
margins to add to search results for
each content selected.
Booking Engines
Booking Engines
32. Email Templates
Set up all your Offline email notification using existing templates
or create your own Email Templates
33. Email Templates
Manage email templates for each of the following sections that you
will be able to generate by your agents. This will be available for
you to upload in English and French by selecting the language
drop down field. You will also have the ability to create the emails
and enable or disable them as well as selecting when they go live.
• You will have email templates uploaded onto your control panel
• You will have the ability to create any email templates along
with triggers as to when the email template need to be sent
• You will be provided with the below email templates for all
booking content with options to enable or disable the email
sending according to your needs
35. This page will contain the option to
enter the Privacy Policy, that you would
like to have on your website. There will
be an option to select a default policy
that will be included when you enable
the policy.
Privacy Policy
Legal Settings
36. Intrwiz GDS Importer
Snowstorm imports booking data from two GDS systems, Sabre,
Travelport and Amadeus – Coming Soon.
We use this booking data to create a collaborative environment
loaded with relevant rich destination content into your Intrwiz
dashboard to send to your customer seamlessly creating a world
class experience with booking with you.
37. Intrwiz GDS Importer
Get Started
To enable this GDS import process, here are the steps that need to be completed.
Step 1. Contact your associates in Sabre or Travelport to set up your account with them, which allow
you to drop a booking into our GDS queue. See more details in “Travelport Queue Setup” and “Sabre
Queue Setup”.
Step 2. Use Snowstorm control panel or Intrwiz to enter your GDS settings, including Pseudo City
Code of the agency and agent sign on code for each agent within the agency. See below sections for
more details.
Once proper settings are entered, the Intrwiz application will look into the GDS queue and import the
booking that matches the agency and agent’s settings.
38. Intrwiz GDS Importer
Log in into the
control panel as a
company admin.
After creating the
agency, go to the
“Agency” tab and
click “Edit”.
Click on “GDS Importer Setting for
Agency”, a modal will pop up.
Enter the Pseudo City Code for the
GDS system that applies to you.
As a company admin, you can also create agents through the control panel then
enter the GDS settings fro the agents.
Once the PCC code for
your agency is saved, and
the sign code is saved for
the agent. Your GDS
importer will become active.
Snowstorm will start import
your bookings from the
GDS. You can disable this
by saving empty value for
the PCC and agent sign
code.
Control Panel
39. Intrwiz GDS Importer
Intrwiz
Once proper settings are created, Snowstorm
application will look into the GDS queue and import the
booking that matches the agency and agent’s settings.
After creating the booking, Snowstorm will drop this
booking into agent’s Intrwiz dashboard automatically.
Agency admin can log in to Intrwiz to view all the
bookings under the agency as well as filter by agent.
Agents can log into their Intrwiz dashboard to view all
their bookings and send to their customers.
When log in as agent, you can set up the agent sign code
for yourself.
When log in as agency admin, you can set up the PCC
code for your agency.
Agency admin and agent can also
login to https://www.intrwiz.com,
enter and modified their GDS
settings.
40. Travelport Queue Setup
In order for SnowStorm technologies to retrieve agency PNRs
created for the Intrwiz.com product, the process involves using
the Apollo ‘QEP’ queue placement command to queue a PNR to
a specified Snowstorm queue for processing.
Snowstorm will then check the queue at regular intervals, using
the record locator to retrieve the rest of the traveller’s information,
and generate the collaborative customer environment.
This document details the methods for enabling this functionality
through either a hot key or a ‘silent listener’ installed on an
agent’s Galileo Desktop installation.
41. Travelport Queue Setup
Step 1: Test for Selective
Access
Prior to installing, and with NO PNR active, enter QEP/2G60/33 in each
PCC where you will be working.
If the response is: NO AGREEMENT EXISTS FOR PSEUDO CITY –2G60
Enter the following entry one time only: PAPERA/2G60¤SNOWSTORM/23
If the response is: NO PNR IN AAA
Then everything is set up as needed.
42. Travelport Queue Setup
Step 2: Determine
Installation Method
For automatic queuing of every PNR to Snowstorm for processing:
• Quit Galileo Desktop
• Run the installer that is included with these instructions (Windows only)
• Restart Galileo Desktop
• Stop here in these directions, automatic queuing should now be
enabled
For manual queuing of select PNRs to Snowstorm for processing:
• Continue through the rest of these instructions
45. Travelport Queue Setup
Step 5: Enter Queue
Command
Command:
QEP/2G60/33
Description:
Queue PNR to Snowstorm
Note:
<Som> = (key to the left of #1 key)
<Transmit> = CTRL-ENTER
46. Travelport Queue Setup
Step 6: Save
Need Help?
Help Desk 1-800-456-0654 (this may be a chargeable call)
ASK Travelport answer #719 (no charge)
How do I create programmable keys (PKeys) in Galileo Desktop?
https://travelport-english.custhelp.com/app/answers/detail/a_id/719
47. Sabre Queue Setup
In order for SnowStorm technologies to retrieve agency PNRs
created for the Intrwiz.com product, the process involves using
the Sabre ‘QP’ queue placement command to queue a PNR to a
specified Snowstorm queue for processing.
Snowstorm will then check the queue at regular intervals, using
the record locator to retrieve the rest of the traveller’s information,
and generate the collaborative customer environment.
This document details the methods for enabling this functionality
through either via a terminal entry or Programmable (PF) keys.
48. Sabre Queue Setup
Step 1: Test for Branch
Access
With an active PNR, Enter QP/SS PCC200/11 in each PCC where you will
be working.
If the response is: CITY SSPCC NOT AUTHORIZED
Create Branch Access
Enter the following entry one time only; W/TAA[agency PCC]‡B{Your PCC]
In case you are unable to do the above, you can reach out to your Sabre
Helpdesk and they will be able to open the branch access.
49. Step 2: Determine Queuing
Method
For automatic queuing of every PNR to Snowstorm for processing:
• You can create PF programmable keys with the QP entries as
mentioned later in the Programmable Keys section.
For manual queuing of select PNRs to Snowstorm for processing:
• Retrieve the PNR you to Queue to SS PCC.
• Do QP/SS PCC200/11 entry in Sabre.
Sabre Queue Setup
50. Step 3: Programmable Keys
Menu
Sabre Queue Setup
1. Open Quick & PF Keys under HELPER APPS
2. Select any unused PF Keys.
3. Enter Description like “Queue Snow” under PF Key Description.
4. Enter Command as mentioned below in the PF Key Command section.
5. Click Save As under the emulator folder.
Command: ^SRFNBTS-SS PCC/187/11§6P§ER^ENote:
^ = key to the left of #1 key
§ = Backstroke key
