SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone
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This document discusses the importance of communication for HR professionals and provides tips for effective communication. It emphasizes discovering your individual communication style and establishing clear expectations. Different methods of communication like in-person, writing, phone, and text are outlined with suggestions for appropriate uses of each. The document also addresses providing feedback, setting up communication feedback loops, and asking others how they prefer to communicate.
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SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone
- 1. Discovering Your HR Communication Cornerstone Chris Stanzione, MBA,CIR Talent Acquisition Relationship Manager Cox Automotive
- 2. Introduction Chris Stanzione, MBA, CIR • 14 years of Talent Acquisition & HR Experience • Joined Cox Automotive this year • Completed my Executive MBA Program at Georgia State University this year • Have worked in multiple sectors of our economy: • Technology, Automotive, Financial Services, Utilities, Consumer Goods and Products • Been in Atlanta for 10 years Passionate about Communication and Talent Acquisition
- 3. Discovering Your HR Communication Cornerstone • Discover – To see, get knowledge of, learn of, find, or find out; gain sight or knowledge of (something previously unseen or unknown) • Your – Individual • Communication – The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs. • Cornerstone – Something that is essential, indispensable, or basic – The chief foundation on which something is constructed or developed
- 4. Purposeful Communication Why is communication so important?
- 23. When to Set Expectations Before you take action!
- 24. Communication = Accountability When we have expectations of others but do not make them aware of those expectations, we are setting ourselves and them up for failure and frustration
- 25. Winning with Accountability Clear Expectations Specific Date & Time Ownership Share The Accountability Matrix
- 26. Communication Styles Take 30 seconds to think about how you like to communicate and be communicated with: • In person • In writing • By phone • Other
- 27. Communication Styles • In person • In writing • By phone • Other
- 28. When to Use Which Method • In Person: – When delivering a complex or sensitive message (can also be substituted for any of the other reasons below) • Writing: – When explaining multiple ideas at once in order to catalog them or in case documentation is necessary • Phone: – When alignment or re-alignment with someone is needed • Text: – When delivering a brief, but important message • Social: – When publicly praising someone or if you have no expectation of a quick response
- 29. When to Use Which Method • In Person: – When delivering a complex or sensitive message (can also be substituted for any of the other reasons below) • Writing: – When explaining multiple ideas at once in order to catalog them or in case documentation is necessary • Phone: – When alignment or re-alignment with someone is needed • Text: – When delivering a brief, but important message • Social: – When publicly praising someone or if you have no expectation of a quick response
- 30. When to Use Which Method “How would you like to be communicated with? What’s the best method for me to reach you? Cell? Email? Text? LinkedIn?”
- 31. Providing Feedback See Previous Slides Brevity is key Feedback loops create trust and alignment Early and often
- 32. What’s Next? When developing YOUR communication cornerstone…share your…
- 33. Q & A
Editor's Notes
- Slide 1: Cover Slide 2: Intro Slide 3: Overview Slide 4: Building the case for purposeful communication Why is communication so important? Travel abroad… spend time in a country where you cannot easily communicate with people and you will see the necessity and intensity of the need to communicate Slide of cavemen Egyptian hieroglyphics Scrolls Oral tradition Printing press Shakespeare Movable type Front porch story telling Telegraph Alexander graham bell Fax machine Business Meetings Cell phones Chat rooms Email Texting Social media Skype Facetime 3d virtual conversations Two people in a nice setting talking All throughout history, we as humans have craved human interaction. For extroverts, this means being the life of the party and in constant community with people. For introverts, it means to be a part of a community where they aren’t expected to be in the spotlight, but gain strength from knowing they are still part of something. Miscommunication (funny miscommunication slide), however is the tragic result of two well intentioned people not communicating well. Typical reasons why communication doesn’t workout: Method Listening Timing Listening Approach Listening Benefit of communication: Those who communicate have a higher understanding of the situations around them. (Research good communication quote and / or example). Let’s dive deep and figure out a way to be better way to do this Slide 5: Establishing Expectations: Yours, min, and theirs The meeting before the meeting. “The time to set battle expectations is not in the middle of the war” (find funny war cartoon) Most of the time, we have expectations of others that they never knew about. That’s not fair to you or them. You get twisted with which expectations are valid and which are just in your head and you set the other person (group) up for failure every time. Recommend the book (Accountability wins?), Who does what by when? Make sure everyone knows the answer to that question whenever you leave a room. BE CAREFUL: Major Accountability here…. If you’re not ready to be accountable, do not try this at home. You may not met your own expectations. ;-) Slide 6: Discover your communication style Healer know thyself… take 30 seconds of silence and think about how you like to be communicated with. Share three categories. (30 seconds of silence) In-person In-writing In-phone “:-) Poll the room. LOOK AT THE DIVERSITY!! (Ask for participation) Bring 1 of each up to the front… Why do you like in-person, etc… Thank you! Each method is correct and each person could probably communicate via the other two methods, but their PREFERRED method is one of the three. When a phone person calls an email person and then emails a follow up to an in-person person, no one wins. Use hypothetical: (I like biblical names; most everyone is familiar with them in the US) Mary loves in-person connections John loves in writing connections Simon loves in phone connections Mary swings by John’s desk and tells him verbally that there is an upcoming project team that he may want to know about regarding the introduction of TPS Reports into their system. John replies, that’s interesting. Mary swings by Simon’s office and he’s on the phone. Mary expects John to socialize this out and is disapointed. When two days goes by and Mary sends an email to John for follow up, he asks if there was an email aboout it that he may have missed? She (again) swings by Simon’s office and finds him on the phone and goes back to her office. In the meantime, however, John calls Simon and leaves him a voicemail. In the meantime, there is confusion and chaos… Slide 7: Knowing when to use each communication style Let’s look at the X main mediums: In-person – When you are deivereing a complex message or a sensitive message In-Writing – When you are laying out multiple ideas at once to catelog them In-Phone – When you need to align or re-align with someone In-text – When you have a brief but important message to deliver In-Social – When you are publicly praising someone or if you have no expectation of a quick response Best approach: Ask. If you can’t ask, try multiple approaches at once. Whichever one they respond to is their preferred method. Mary stops by Simon’s office, leaves a message, sends an email and gets a return text…. Well, you know the best way to communicate with Simon. Slide 8: Providing feedback: How, why, when How: See above. HOWEVER, brevity is a friend and long-windedness is the enemy. Why: Over communication is better than under communication. HOWEVER, brevity is a friend and long-windedness is the enemy. When: EVERY time there is something to communicate. As inconsequential or fractured as the message may appear, communicating what you know is better than not communicating what you don’t. Slide 9: How to really listen and hear Active listening (use slides fro AGL). Slide 10: Q&A Slide 11 – Thank You!!
- Slide 4: Building the case for purposeful communication Why is communication so important? Travel abroad… spend time in a country where you cannot easily communicate with people and you will see the necessity and intensity of the need to communicate Slide of cavemen Egyptian hieroglyphics Scrolls Oral tradition Printing press Shakespeare Movable type Front porch story telling Telegraph Alexander graham bell Fax machine Business Meetings Cell phones Chat rooms Email Texting Social media Skype Facetime 3d virtual conversations Two people in a nice setting talking All throughout history, we as humans have craved human interaction. For extroverts, this means being the life of the party and in constant community with people. For introverts, it means to be a part of a community where they aren’t expected to be in the spotlight, but gain strength from knowing they are still part of something. Miscommunication (funny miscommunication slide), however is the tragic result of two well intentioned people not communicating well. Typical reasons why communication doesn’t workout: Method Listening Timing Listening Approach Listening Benefit of communication: Those who communicate have a higher understanding of the situations around them. (Research good communication quote and / or example). Let’s dive deep and figure out a way to be better way to do this
- All throughout history, we as humans have craved human interaction. For extroverts, this means being the life of the party and in constant community with people. For introverts, it means to be a part of a community where they aren’t expected to be in the spotlight, but gain strength from knowing they are still part of something. Miscommunication (funny miscommunication slide), however is the tragic result of two well intentioned people not communicating well. Typical reasons why communication doesn’t workout: Method Listening Timing Listening Approach Listening Benefit of communication: Those who communicate have a higher understanding of the situations around them. (Research good communication quote and / or example). Let’s dive deep and figure out a way to be better way to do this
- All throughout history, we as humans have craved human interaction. For extroverts, this means being the life of the party and in constant community with people. For introverts, it means to be a part of a community where they aren’t expected to be in the spotlight, but gain strength from knowing they are still part of something. Miscommunication (funny miscommunication slide), however is the tragic result of two well intentioned people not communicating well. Typical reasons why communication doesn’t workout: Method Listening Timing Listening Approach Listening Benefit of communication: Those who communicate have a higher understanding of the situations around them. (Research good communication quote and / or example). Let’s dive deep and figure out a way to be better way to do this