1. Chetna Gajria
Contact no: 00 91 22 2519 2327 / +91 9821073306
E-mail: chetnagajria@hotmail.com
Looking for positions in Operations management/ Client servicing/ Compliance Management
(AML)
Career Abstract
 20 years of experience in managing Insurance based operations team and regulatory compliance
requirements.
 Have managed and lead operations team aiming Service Delivery/Process Target achievements.
 Experience auditing processes on SOX, FSA regulations and internal quality guidelines lay down by
the client.
 Conducting AML due diligence checks for prospective & current clients.
Career Path
Organization: Willis Processing Services India Pvt. Ltd. (Back office - Willis Limited UK)
Operations Manager – Customer validation team (May 2013 – to date)
Handling the Due diligence process (AML)
 Handling the central Willis team for the Know your client check requirements
 Due diligence Anti Money Laundering checks on prospective clients, third party introducers,
representatives.
 Conducting Sanctions checks for current clients.
 Clearing PEP – Political Exposed Person’s results.
 Timely escalation of Sanctions, High risk and medium risk screening results identified through
clearance process.
 Conducting enhanced monitoring on specific clients.
Compliance Manager - Operational Insurance processes (2005 – Apr 2013)
 Streamlined the Monitoring of Compliance regulatory tests requirements for the organization in close
coordination with Group Compliance. Conducted and developed the team to pick up regulatory
awareness trainings.
 To meet regulatory requirements, conducted process audits within each area organization wide to
verify and ensure adherence to the controls laid down as per FSA and SOX requirements. Worked
with individual teams for dip stick checks & to represent control functions appropriately during
Internal and External audits.
 Reporting & analyzing complaints / breaches.
 Documenting & Issuance of Business Continuity plans
 Spearheaded the extension of the Compliance function to set up the Central KYC process and
gradually took responsibility of KYC requirements for Asia, Europe, Middle East and USA.
 Team received 2 team awards from the Mumbai rewards & recognition initiative for handling high
volumes in June 2010 and Jan 2013.
Operations Manager - Re-insurance (2004 – 2005)
 Took over the responsibility of managing the operations for Reinsurance team for the Treaty, Claims
& Premiums process.
 Received Service Excellence Award for smooth transition of moving the team from a Support to a
full service role.
Project Manager – GSP (2003 – 2004)
 As a core responsibility in this role, was accountable for management of Global Service Platform
project including implementation plans for the Claims area. During this tenure, the project team was
nominated thrice for an Employee Based Recognition Program by Willis.
 Received a letter of appreciation, from the Chairman of Willis for the support provided for the
project.
Division Head – Marine (1998 – 2003)

2.  Handled dual responsibility of being a Team Leader for Treaties team and extended expertise to
administer the Marine Premiums team.
 Worked on the designing and development of Client Market Research process.
 Supported the transition of Marine Excess of loss Claims process.
Team Leader - Marine Treaty (1996 – 1998)
 Promoted to a Team leader and handled key responsibilities involving transfer of sub processes,
working on ad-hoc projects, pitch books (feasibility models).
 Involved in presentations to initiate work transitions to Mumbai.
Technician – Marine Treaty (1993 – 1996)
 Worked as a Trainee Associate in the Proportional Treaty team.
 Developed technical expertise, imparted training and worked on process enhancements.
ANZ Grindlays Bank - Banking Assistant (Jun – Aug ’93)
Education
1993 B.Com from Mumbai University
2012 Cert CII (Certification level – Chartered Insurance Institute (London))
Personal Details
Address : B-22 / Shreeji Darshan, Shantilal Modi Road,
Opp State Bank of India, Kandivali (West)
Mumbai – 400067
Date of Birth : 17/03/1972
Reference : Vaishali Rajyadhaksha – 00 91 9821625892
(CFO – Willis processing services India Pvt. Ltd.)
Kevin Timms – 00 44 7983 708341
(Business Compliance Officer – Willis Limited UK)
Nitin Jain – 00 91 88 79 300997
(Sr. Operations Manager – Willis processing services
India Pvt. Ltd.)