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Productivity For Profits 
FINDING HIDDEN MONEY
Improve your productivity by being 
able to: 
 Analyze the systems you have in place 
 Identify wastes in your process thus opportunities for improvement 
 Quantify the costs of not changing 
 Engage your staff to create more efficient systems by eliminating waste 
 Implement the solution 
 Make more money!!!
Productivity 
Quantity and Quality 
Cost
Productivity 
Quantity and Quality 
Cost 
=
Waste (non value added effort) 
1. Unnecessary work or expense 
2. Repetitive work 
3. Redundant work 
4. Work that can be done by others
Unnecessary Work or Expense 
 Reports no-one is looking at 
 Reports that don’t help create change or 
improve process 
 Tasks that don’t add value to your customer 
 Are you still spending money on the Yellow 
Pages
Time to Create Report 2 hrs. 
Cost per Hour $12.00 
Cost per Week $24.00 
Cost Over 5 Years $6,240.00 
Investment .00 
Savings $6,240.00
Repetitive Work 
 The same task repeated over and over again 
 Data Entry 
 Giving Directions and Hours of Operation 
 Work Orders 
 Filling out Forms 
 eCommerce Order Entry
Time to enter order : 4 min. 
Cost per Hour : $12.00 
Cost per Order : .80 
Orders/Day : 50 
Cost per year : $10,400 
Investment : $4,500 
Savings : $5,900
Redundant Work 
Work because data is needed in different 
places 
Customer Information in Accounting and 
CRM 
 Inventory and On-Line Inventory 
 Order Entry and Shipping System
Misshipment / Yr: 12 
Costs 
Replacement Ship $250 
Return Shipment $100 
Total Cost $350 
Cost / Yr. $4,200 
Investment $1,295 
Savings $2,905
Work done by you that can be done 
by others 
 Customer Portals 
 Vendor Portals 
 Client Data Entry 
 Electronic Data Interchange
Cost per Order not EDI $50 
Orders per Month 85 
Orders per Year 1020 
Cost per Year $51,000 
Investment $10,000 
Savings $41,000
Exercise – Define a Process 
Large Process – Enterprise Level 
Small Process – Accounts 
Payable 
Step 1 Step 2 Step 3 Step 4
The Fulfillment Process 
 Request 
 Acknowledgement 
 Acquire (Pick/Produce) 
 Deliver (Hand/Ship) 
 Invoice 
 Collect
Customer Waves Me Down How can I Help You 
They tell me what they would 
like and I pull it from the 
freezer 
I hand them the ice cream 
I say that will be 1.25 
They hand me the 
money
Types of Data Transfer 
 (H) Handwritten / Paper 
 (P) Phone / Fax 
 (E) Manual Email 
 (D) Data Entry 
 (C) Computer / Automated 
 (V) Verbal
Wastes of poor data transfer 
 Verbal (No audit – No trail – Eliminate if possible - Redundant) 
 Handwritten (Redundant – Work done by you) 
 Fax / Phone (Redundant – Work done by you – Repetitive) 
 Email (Redundant – work done by you – repetitive) 
 Data Entry (Redundant – Repetitive – Work done by you) 
 Computer / Automated (Best)
Change has a ripple effect
Quantify your current cost 
 Calculate your average cost per minute (avg. pay * 1.5 /60) 
 Estimate the amount of time the task takes 
 Estimate the number of repetitions per day 
 Calculate the number of minutes per year (day * 5 * 52) 
 Calculate the cost per year (min/yr. * cost/min.)
Get all stake 
holders involved
Implement and Track 
 Implement the solution 
 Track the results 
 Tweek
Rinse and Repeat
Sum Up
Increase Productivity 
 Identify a Process 
 Analyze the steps or tasks the process takes 
 Identify the steps that contain waste 
 Quantify the cost 
 Engage your staff and brain storm on solutions 
 Implement the change 
 Make More MONEY
Personal Productivity Tips 
 Don’t Multi-Task – Lose 40% of your productivity 
 Turn Off Distractions – Phone, Email, Facebook, Twitter 
 Make a List and Prioritize – Plan the work and work the plan 
 Important not Urgent 
 Ask Yourself How Can This Be Done By Someone Else. 
 Perfect is The Enemy of Good 
 Executive Duties not Minimum Wage

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Productivity for profits

  • 1. Productivity For Profits FINDING HIDDEN MONEY
  • 2. Improve your productivity by being able to:  Analyze the systems you have in place  Identify wastes in your process thus opportunities for improvement  Quantify the costs of not changing  Engage your staff to create more efficient systems by eliminating waste  Implement the solution  Make more money!!!
  • 4. Productivity Quantity and Quality Cost =
  • 5. Waste (non value added effort) 1. Unnecessary work or expense 2. Repetitive work 3. Redundant work 4. Work that can be done by others
  • 6. Unnecessary Work or Expense  Reports no-one is looking at  Reports that don’t help create change or improve process  Tasks that don’t add value to your customer  Are you still spending money on the Yellow Pages
  • 7. Time to Create Report 2 hrs. Cost per Hour $12.00 Cost per Week $24.00 Cost Over 5 Years $6,240.00 Investment .00 Savings $6,240.00
  • 8. Repetitive Work  The same task repeated over and over again  Data Entry  Giving Directions and Hours of Operation  Work Orders  Filling out Forms  eCommerce Order Entry
  • 9. Time to enter order : 4 min. Cost per Hour : $12.00 Cost per Order : .80 Orders/Day : 50 Cost per year : $10,400 Investment : $4,500 Savings : $5,900
  • 10. Redundant Work Work because data is needed in different places Customer Information in Accounting and CRM  Inventory and On-Line Inventory  Order Entry and Shipping System
  • 11. Misshipment / Yr: 12 Costs Replacement Ship $250 Return Shipment $100 Total Cost $350 Cost / Yr. $4,200 Investment $1,295 Savings $2,905
  • 12. Work done by you that can be done by others  Customer Portals  Vendor Portals  Client Data Entry  Electronic Data Interchange
  • 13. Cost per Order not EDI $50 Orders per Month 85 Orders per Year 1020 Cost per Year $51,000 Investment $10,000 Savings $41,000
  • 14. Exercise – Define a Process Large Process – Enterprise Level Small Process – Accounts Payable Step 1 Step 2 Step 3 Step 4
  • 15. The Fulfillment Process  Request  Acknowledgement  Acquire (Pick/Produce)  Deliver (Hand/Ship)  Invoice  Collect
  • 16. Customer Waves Me Down How can I Help You They tell me what they would like and I pull it from the freezer I hand them the ice cream I say that will be 1.25 They hand me the money
  • 17. Types of Data Transfer  (H) Handwritten / Paper  (P) Phone / Fax  (E) Manual Email  (D) Data Entry  (C) Computer / Automated  (V) Verbal
  • 18. Wastes of poor data transfer  Verbal (No audit – No trail – Eliminate if possible - Redundant)  Handwritten (Redundant – Work done by you)  Fax / Phone (Redundant – Work done by you – Repetitive)  Email (Redundant – work done by you – repetitive)  Data Entry (Redundant – Repetitive – Work done by you)  Computer / Automated (Best)
  • 19. Change has a ripple effect
  • 20. Quantify your current cost  Calculate your average cost per minute (avg. pay * 1.5 /60)  Estimate the amount of time the task takes  Estimate the number of repetitions per day  Calculate the number of minutes per year (day * 5 * 52)  Calculate the cost per year (min/yr. * cost/min.)
  • 21. Get all stake holders involved
  • 22. Implement and Track  Implement the solution  Track the results  Tweek
  • 25. Increase Productivity  Identify a Process  Analyze the steps or tasks the process takes  Identify the steps that contain waste  Quantify the cost  Engage your staff and brain storm on solutions  Implement the change  Make More MONEY
  • 26. Personal Productivity Tips  Don’t Multi-Task – Lose 40% of your productivity  Turn Off Distractions – Phone, Email, Facebook, Twitter  Make a List and Prioritize – Plan the work and work the plan  Important not Urgent  Ask Yourself How Can This Be Done By Someone Else.  Perfect is The Enemy of Good  Executive Duties not Minimum Wage