2. ContentsContents
• Creativeness of the leaflet designCreativeness of the leaflet design
• Attracting applicants for the job vacancyAttracting applicants for the job vacancy
• Good career progression in the PeninsulaGood career progression in the Peninsula
HotelsHotels
• Main duties of the administrative assistant,Main duties of the administrative assistant,
floor supervisor and room attendantfloor supervisor and room attendant
• Theory application of the Maslow’s HierarchyTheory application of the Maslow’s Hierarchy
of needsof needs
3. Administrative Assistant | Floor Supervisor | Room Attendant
Are you hard working? Efficient? Patience? Likes to work indiviually? Love to do everything
right on your own? Then this is the perfect property for someone like you! You belong
here!!!
THE HERO, One of the finest 5 star hotel in HongKong is calling you to be a part of our awesome
family where we share a same goals, same team spiriti and a sense of unity under superivison to the
standard.
Basic Requirements - Maintain the hygienic and cleaniess of the guest room
Check general condition of the room and inform senior if damaged
Self motivated and a good communication skills
Good team player with positive customer service mind set
Hard working, responsible, able to work independently and under pressure
Salary - N/A Depends on experience. Non experience applicants are welcome
Benefits - Performance Bonus
Referral Bonus
Insurance Plan
Medical Plan
Travelling Allowance
On Job Training
(To Avoid RMIs, we approach for job rotation and job enlargement and enrichement)
4. Good career progression in theGood career progression in the
Peninsula HotelsPeninsula Hotels
• Housekeeping department plays a very important role in a hotel.Housekeeping department plays a very important role in a hotel.
• It is much more than just cleaning rooms.It is much more than just cleaning rooms.
• It also requires planning, scheduling and logistics, like managing cleaning supplies and laundry.It also requires planning, scheduling and logistics, like managing cleaning supplies and laundry.
• Certifications on this career path include certified guestroom attendant, citified hospitalityCertifications on this career path include certified guestroom attendant, citified hospitality
supervisor and certified hospitality housekeeping executive.supervisor and certified hospitality housekeeping executive.
•
• Being a housekeeper can also teach you good job skills such as being organized, working efficiently,Being a housekeeper can also teach you good job skills such as being organized, working efficiently,
attention to detail, etc…attention to detail, etc…
• And of course, outstanding performance at work can get you noticed and promoted.And of course, outstanding performance at work can get you noticed and promoted.
•
• There may be opportunities to move into a related job, such as front-of-house manager or trainingThere may be opportunities to move into a related job, such as front-of-house manager or training
manager.manager.
• There are also professional qualifications that can help with progression.There are also professional qualifications that can help with progression.
• Once in the industry, related work such as domestic services management at a hospital, or facilitiesOnce in the industry, related work such as domestic services management at a hospital, or facilities
management at a university, may provide opportunities.management at a university, may provide opportunities.
• Some housekeepers become self-employed and run their own small hotel.Some housekeepers become self-employed and run their own small hotel.
5. Floor supervisor
o Assist executive housekeeper in planning.
o Maintain a sufficient supply of inventory.
6. Floor supervisor
o Evaluate the performance of staff with
checklist and established standard.
o Achieve the satisfaction of guest by clean
guest room and ensure the staff to perform
the duty in given time.
o Provide training to new hired employee
7.
8. Room attendant
o Ensure the cleanliness
of guest room, corridors
and public area.
o Perform the daily task
in compliance with
standard. Say complete
the cleaning of a room
within 30 minutes
9. Room attendant
o Maintain a good
relationship with
guests. Courtesy is
followed when coming
into guest room.
o Refill the guest supplies
and report damages to
supervisors
10. Administrative assistant
• Provide assistance toProvide assistance to
the executivethe executive
housekeeperhousekeeper
• Communicate withCommunicate with
correspondence fromcorrespondence from
other departmentother department
11. Administrative assistantAdministrative assistant
• Handle paper work forHandle paper work for
human resource andhuman resource and
payrollpayroll
• Prepare outgoing mail,Prepare outgoing mail,
report and departmentalreport and departmental
records.records.
• Order supplies forOrder supplies for
housekeeping andhousekeeping and
schedule repairs for officeschedule repairs for office
equipmentequipment
12. Theory application of the Maslow’sTheory application of the Maslow’s
Hierarchy of needsHierarchy of needs
