Celia Castresana is seeking an office position to utilize her skills and further her career. She has 15 years of experience in hospitality management including supervising staff, overseeing daily operations, and training new employees. Currently, she volunteers providing support to those with mental health issues and disabilities. Celia is bilingual in Spanish and English and holds a BSc in Psychology from the Open University.

1. Celia Castresana
34/1 North Werber Park, Edinburgh, EH4 1SY
07936935035
celiacastresana1@gmail.com
PROFILE:
Supervisor and team leader, looking for the opportunity to work in an office environment to achieve
the necessary skills that will improve my career. I am mature, candid and believes in integrity. Every
day I work to improve myself and my skills, which will allow me to achieve my goal in the health and
public sector.
Key Skills:
 15 years experience in the hospitality industry
 Man management & stakeholder management
 Planning and organisation
 Training development and delivery
 Bi Lingual Spanish and English
The Cambridge Bar - Bar Supervisor & Team Leader
2010 - Present
 Shift manager’s financial responsibility.
 Management and organisation of shift patterns and holidays
 Staff supervision of bar and kitchen and customer point of contact
 Daily cashingup and dealingwith administration duties such banking.
 Organisation of bars database
 Keeping stock organised physically and updatingstock databases.
City of Edinburgh Council – Volunteer/carer
2014 -2015
 Working with an art group formed by learning disability adults on a weekly basis.
 Helping with the demands and needs of the participants and make sure they feel
comfortable and confident in the environment.
 Working alongside Positive Steps for Young People with support workers.
 My role as a volunteer/carer is be-friending young adults who have a mental health
condition and providing them with a support network and safety
 Positive Steps for Young People is a 6-bedroomed shared house where every resident has an
individual support plan to help them achieve their goals, including work on essential life
skills.
 Helping to prepare and maintain a structure for individuals in my care along side the
professional support workers.
Hard Rock Café - Bar Tender and trainer
2008 - 2010
 Duties such as the preparation and creation of beverages and maintaining stock levels
 Responsible for interacting with fellow workers, managers and customers and the ability to
provide the latter with a good experience based on my caring and people skills.
 Responsible for the training of new staff.
 Working with the company in different countries, Spain and Scotland.

2. La Parpusa/ The Celtic Cross Madrid, Spain. – Manager
2003 - 2008
 Management role, providing essential day-to-day running of operations.
 Stakeholder management
 Interviewing and training new staff
 Innovating new products and enhancing existing customer service
 Accounting duties including payroll and suppliers
EDUCATION AND QUALIFICATIONS:
The Open University
2012 – Present: BSc (Honours) Psychology
City of Edinburgh Council
2014 - Holder of PVG Disclosure Scotland with adults.
- Course on Mental Health First Aid (SMHFA). Skills for providing initial help to people experiencing
thoughts of suicide or mental health problems such as depression, anxiety and psychosis.
- Course on Moving and Assisting. Manual handling and introduction to client handling.
Escuela de arte numero 10
2002-2005 Due to different types of grading my Spanish grades are available upon request.
General Skills
* Communication – I have the ability to speak, write and read fluently in Spanish and English. Having
the ability to communicate well is essential in my present job. I am responsible for training staff,
delegating work and discipline.
* Teamwork – I am very much part of a team and feel that it is my job to set a good example to my
staff by maintaining high standards and attention to detail.
* Organisation – Because my studies in The Open University and work commitments I am a extremely
organised person and I am able to keep accurate records both in writing and on computer. I am also
an excellent timekeeper.
* IT – I have good knowledge and practice with regard to computer skills as I have to write reports
and essays often using SPSS, Excel and Word on Windows.
ADDITIONAL INFORMATION:
One of the reasons I have been working in hospitality all my life is that I love working with people. I
have reached a point in my life where I want to improve myself and achieve a different goal;
therefore I chose to study psychology, because it gives me the opportunity to keep working with
people. My main hobby is acting. With acting I have achieved a high level of self-confidence and
discipline.
PERSONAL:
Date of Birth: 24/11/1985
Nationality: Spanish
Driving Licence: Full, Clean UK Licence
Interests: Reading, Socialising, Acting, Studying, Live music and Cinema.
REFERENCES – upon request