1. Catrice D. Hathorn, MBA
Home: 904-779-6786
Cell: 904-662-4511
Email: chathorn73@yahoo.com
SUMMARY
Metrics Reporting Analyst with experience in Financial and Sales and Marketing industries.
Friendly, direct, and decisive, with a practical approach to problem solving. Strong reporting and
analytical background. Professional experience include:
Data Extraction Data Management Intermediate/Advance Microsoft Office
Pricing Administration Production Analytics Hyperion
Oracle JD400 Basic SQL, Macros, VBA
EXPERIENCE
Voya Financial, Jacksonville, FL, 2007 – 2015
Metrics Reporting Analyst / PHI Agent / Disbursements Analyst / Administrative Assistant
 Developed, maintained, and distributed daily, weekly, bi-weekly, monthly, semi-annual,
and annual reports.
 Extracted, translated, and distributed information to leaders accountable to analyze
trends and business needs.
 Maintained the automated distribution of reports.
 Coordinated, compiled, and analyzed highly complex reporting request for the
organization from a variety of applications.
 Verified data for accuracy.
 Identified inconsistencies and recommend corrections.
 Analyzed daily production for variance on a weekly, monthly, and annual basis.
 Documented appropriate program and system documentation procedures.
 Designed and implemented data strategy methods.
 Prepared and implemented testing for reports prepared.
 Provided production support for analytics, by running processes necessary to populate
data, and validated the information accurate.
 Created and maintained reporting tree for various applications.
 Managed the reporting and configuration request mailbox.
 Coached other users to query information from applications.
City of Jacksonville,2005 – 2007
Administrative Aide
 Provide administrative support to the Office of Faith Based Initiatives
Simmons Company, Jacksonville, FL, 1995 –2004
Executive Administrative Assistant / Pricing Administrator

2.  Managed complete pricing lists, pricing matrix, and company database for accurate
pricing and renewal dates for sales and management.
 Worked with sales team to maintain and review prior sales history and commitments.
 Created sales reports and/or analysis as required for cost benefit (ROI).
 Served as a resource to sales team for procedures, pricing and pricing sheets.
 Provided feedback to VP Sales regarding pricing and provided analysis to support
executive level management.
 Supported sales force by responding to requests for information regarding price or sales
analysis data.
EDUCATION and LICENSE
University of Phoenix
Masters of Business Administration
2009
Florida 2-15 Health, Life & Annuities Insurance
March 2011, License ID W037861