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C O U R T N E Y L . H A G E N B U C H
EDUCATION
Tennessee Technological University – Cookeville, TN August 2008 – May 2013
 Bachelor of Science in Mechanical Engineering
 GPA of 3.80 (4.0 scale), Magna Cum Laude with Honors
PROFESSIONAL EXPERIENCE
Intergraph Corporation – Huntsville, AL October 2014 – Present
Support Engineer – Team Lead
 Supervise and facilitate a group of 12 engineers responsible for quality assurance and development of our
line of 3D modeling products.
 Receive extensive and ongoing training in Scrum/Agile, a project management methodology developed to
address and cope with ever-changing customer requirements, and currently serve as ‘Scrum Master.’
 Utilize a multitude of project management tools to prioritize, delegate, and ensure on-time completion of
engineering tasks.
 Responsible for teaching the ‘Equipment & Piping Modeling’ training course to Intergraph internals and
customers from companies around the world.
 Conduct monthly cross-functional status meetings to update management on our team’s progress.
 Serve as point of contact between our corporate office and QA teams in Hampton, Virginia and
Hyderabad, India.
 Assist on customer support calls to troubleshoot and solve production-critical issues.
 Continue to perform all duties of Support Engineer, as outlined below.
Intergraph Corporation – Huntsville, AL June 2013 – October 2014
Support Engineer
 Provide engineering support focused on application and utilization of Intergraph’s ‘Smart3D’ design suite,
a 3D modeling software tailored for large plant, ship, and offshore rig systems design.
 Work with internal and external customers to emulate real world design criteria and scenarios to ensure
seamless operation of new software functionality.
 Focus on all aspects of engineering design, including piping systems, HVAC, electrical, and architecture.
 Promote continuous improvement by ensuring that each new build of our software is more intuitive and
functional for our customers, saving them time and allowing them to work more productively.
Altec Industries – Elizabethtown, KY May 2011 – May 2012
Applications Engineer Coop
 Collaborated with the sales team to translate customer requirements into manufacturable engineering
designs.
 Applied my substantial knowledge of AutoCad to create detailed 2D sales drawings for our customers.
 Implemented new policies and procedures for producing engineering drawings.
 Worked with floor associates to design and draw new sheet metal parts using SolidWorks.
 Used Oracle to create new part entries and drawings, and to research current parts and bills of material.
 Participated in a two week Lean Manufacturing training course and applied Lean manufacturing principles
to our products and processes.
 Participated in several Kaizen/Rapid Continuous Improvement events.
COMPUTER SKILLS
AutoCAD, SolidWorks, Pro/Engineer, PTC Creo Parametric, Autodesk Inventor, Fortran, Matlab,
Microsoft Word, Excel, Powerpoint, Oracle, Smart3D, Microsoft TFS, SQL Server, VersionOne