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Executive MBA	 2014 - 2015
The first international Executive MBA in the region




                CAREER
INTRODUCTION
Enrolling in ESA Executive MBA is a very demanding experience. It is of course a learning cutting edge theory
and a practice in management with top international faculty. But at the end it is much more than that; it’s
acquiring an opportunity to integrate your analytical skills, to develop your strategic thinking, to lead change
in your company and in the society, to network with top executives with diverse backgrounds, to make friends
and... to have fun while working very hard. It will surely help you develop yourself and it will change not only your
career but also your life.
                                                                                                         Jérôme Bon
                                                                  Scientific Director of ESA Executive MBA Program




                       JÉRÔME BON
                       Jérôme Bon is Emeritus Professor at ESCP Europe, and Senior Associate Dean at TONGJI School of Economics
                       and Management, Shanghaï.
                       From 2007 to 2009, he was the Director for Asia of the CCIP Education Division and President of the Board of
                       CFVG (Centre Franco-Vietnamien de Gestion) in Vietnam. He holds a Doctorate from Université Aix-Marseille
                       and from Université Paris IX – Dauphine, and the ESSEC diploma. His specialization is marketing.
                       During his career at Groupe ESCP (Ecole Supérieure de Commerce de Paris), now ESCP Europe, he was
                       Associate Dean for Research from 1982 to 1986, Director of the Part-time MBA from 1993 to 1994, and elected
                       Dean of Faculty in 1988 and 1994. From 1998 to 1999, he was Deputy Director of Groupe ESCP and from 1999
                       to 2007, Deputy Director General of ESCP-EAP.
                       From 2009 to 2012, he was Senior Associate Dean for International Development, and was President of the
                       French Association of Management and Business Schools and President of the Association Française du
                       Marketing (the French academic marketing society) from 1994 to 1996, and was a member of the Editorial
                       Committees of Politiques et Management Public and Recherche et Applications en Marketing.
                       He is currently an International Academic Member of the EQUIS Committee at EFMD (European Foundation
                       for Management Development).
THE FIRST INTERNATIONAL EXECUTIVE MBA IN THE REGION

International Exposure
In a highly competitive globalized business world, where innovation, openness and excellence have become the
key factors for success, the International Executive MBA at ESA leads you to new horizons and offers you unique
opportunities:
•	 Benefit from an education of excellence that meets your ambitions and be part of an influential global network.
•	 Customize your curriculum depending on your own agenda, take all of the courses in English, and participate in
   seminars in Brussels, Texas, India, China or Brazil.
•	 The courses are delivered by high-caliber European professionals belonging to the Top Business Schools in
   Europe, including ESCP Europe and HEC Paris.
• Participants are from Lebanon and the entire region, all managers and leaders with different backgrounds.




Objectives
•	Allow managers and executives better understand the different dynamics of today’s business world, by having full
  control of the best management tools and practices.
•	Learn how to manage uncertainty, or how to anticipate.
•	Train managers in making good decisions, by having full control of strategy, operational management, resources,
  and by identifying challenges of the future.




An Innovative Program
•	9 core courses delivered in English, once per month, on Thursdays, Fridays and Saturdays.
•	8 elective courses to choose from a portfolio of 17 courses.
	 The electives are segmented into 3 categories:
	 Strategy and Marketing
	 Finance and Control
	 Leadership and Management
• 5 mandatory one-week seminars with the possibility of enrolling in seminars organized by ESCP Europe and
  conducted abroad.
• An International Consulting Project.




Two Diplomas
Through the partnership of ESA with ESCP Europe, recognized for the excellence of its programs, the students
benefit from a top level training, culminating in the acquisition of two degrees:
• Executive MBA from ESA
• Executive MBA from ESCP Europe


Esa Network
Students and graduates have access to a very important professional network by becoming members of ESA Alumni
Association and ESCP Europe Alumni Association, of which ESA is an associated pole. As part of the ESA network,
they will take advantage of many benefits, including a monthly employment newsletter, annual employment forum,
news bulletins on the School’s life, preferential prices for training courses hosted by top international experts, etc.
PROGRAM SCHEDULE

Core courses
Thursdays, Fridays and Saturdays
Once per month
9:00 am - 6:00 pm


Elective courses
Depending on your schedule you can choose to enroll in the courses that will be delivered:
Thursdays, Fridays and Saturdays (18-hour or 24-hour courses) 9:00 am - 5:00 pm or Tuesdays to Fridays (4:00 -
8:30 pm) and Saturdays (9:00 am - 1:30 pm)


Mandatory seminars
Monday to Friday following customized schedules according to each seminar requirements.




PROGRAM ORGANIZATION

Program length
18 months starting January 2014

Jan 2014                                                                               June 2015               Oct 2015


                               Core and elective courses


                                    5 seminars


                                                                           International Consulting Project




COURSES

Core courses                                     Elective courses
24-hour courses                                  Electives are 18-hour or 24-hour courses designed to complement
•	Organisational behaviour                       core courses. Each EMBA participant chooses 8 electives from a
•	Financial Accounting                           portfolio of 17 courses.
•	Managerial economics                           You will be able to personalize your curriculum and focus on either
•	Corporate finance                              a specific management skill or a variety of skills to reinforce and
•	Marketing                                      enhance your knowledge in different management areas. The wide
•	Corporate strategy                             range of subjects and the program flexibility will allow you to align
•	Management control                             your learning with your daily professional life and career objectives.
                                                 The elective portfolio is classified into three major categories:
12-hour courses                                  Marketing and Strategy
•	Operations management                          Finance and Control
•	International business law                     Leadership and Management
PRACTICAL INFORMATION

Admission Requirements
The candidate must be a higher education graduate, with significant managerial experience of at least 5 years and
proof of real motivation.

Selection procedures:
- Study of application
- English tests (provided by the student): *IELTS1 or TOIEC or Internet-based TOEFL (IBT)2
- Jury Interview
The interview is held with the Selection Committee and requires the preparation of a 5-minute statement on a free
subject chosen by the candidate. The interview will begin with this statement.
No audiovisual support may be used during the presentation.



On-line application
The on-line application is available on ESA website: www.esa.edu.lb




Important dates
• Submission of applications:
	 October 8th, 2013, at the latest

• Information session:
	 September 17th, 2013 at 6.30 p.m.

• Jury interview:
	 from October 21st till 24th, 2013

• Results display:
	 November 6th, 2013

• Classes start date:
	 January 2014




Fees
Processing fees : 120 US$
Program fees: 27,000 US$ including the Beirut and Middle East seminar expenses: airfare, accommodation and
meals.




1
    The British Council is the accredited center of the IELTS in Lebanon . For more information, visit the website www.britishcouncil.org
2
    Toefl IBT or TOEIC, For more information, visit www.ets.org /toefl or www.ets.org/toeic


IMPORTANT: The tests results must be submitted upon submission of the application. The student should personally enroll in these tests at any of the
accredited centers.
LIST OF ELECTIVE COURSES

Marketing                                        Course                                   Language
and Strategy
                               EC-15 Strategic Pricing and Managing Consumer Loyalty       English
Prerequisites
                               EC-16 Market Strategy and Marketing Planning Control        English
•	Managerial economics
•	Marketing
•	Corporate strategy           EC-12 Operations & Supply Chain Management                  English
•	Operations management
•	International business law   MSM-16 Customer Relationship Management                     English


                               MSM-21 Brand Management                                     English


                               MSM-10 Marketing Digital                                    French




Finance                                          Course                                   Language
and Control
                               EC-04 Financial Instruments and Markets                     English
Prerequisites
                               EC-10 Strategic Management in an Islamic Finance Setting    English
•	Financial Accounting
•	Corporate finance
                               XFM Financial Analysis                                      English
•	Management control
                               XFM International Financial Markets (Financial Market
                                                                                           English
                               Theory and Portfolio Management)

                               XFM Entrepreneurial Finance                                 English




Leadership                                       Course                                   Language
and Management
                               EC-03 Strategic Leadership                                  English
Prerequisites
                               EC-06 HR for Executives                                     English
•Organisational behaviour
                               EC-05 Negotiation : Strategies and Tactics                  English


                               EC-01 Project Management                                    English


                               EC-16 Problem Solving & Decision Making                     English


                               EC-15 Communication with Impact                             English
SEMINARS
The program includes five one-week seminars, including a seminar that will focus on a specific topic related to the
Middle East, and thus will include an organized four-day journey in the region. (Cost is included in the tuition)
Candidates may choose to enroll in one of the optional seminars, organized by ESCP Europe in Brussels, Austin,
India, China or Brazil. (Cost is not included in the tuition)




Seminar 1:
Introduction Seminar at ESA

Seminar 2:
Corporate Social Responsibility and Sustainable Development at ESA or the ESCP Europe European Business
Environment Seminar in Brussels (Cost is not included in the tuition)

Seminar 3:
Beirut & the Middle East (Istanbul Seminar)

Seminar 4:
Innovation and Entrepreneurship at ESA or the ESCP Europe Innovation Management Seminar in Austin
(Cost is not included in the tuition)

Seminar 5:
Closing Seminar at ESA

Additional Optional Seminar:
Regional Leadership Seminar - Emerging countries in India, China or Brazil (Cost is not included in the tuition)




The seminars will provide our participants with the opportunity to:
• Explore a specific theme related to the business environment in all its dimensions
• Go on company visits or listen to corporate testimonials
• Dialogue with their EMBA peers and share knowledge and experience
• Travel to locations where there is action and expertise on the topic
• Encourage dialogue between EMBA participants of ESCP Europe tracks
(the cost of the optional ESCP seminars is not included in the tuition)




   ISTIKLAL STREET, ISTANBUL, TURKEY
Seminar 1                    ESA Beirut


 January 2014   Introduction Seminar

                Reinforcing participants understanding of
                their global environment,
                -	Internalizing the real scope of their
                  managerial activities and priorities,
                -	Developing their abilities to set up a
                  most effective executive role regarding
                  leadership, change and foresight issues,
                -	Creating a future-oriented mindset
                  regarding the EMBA curriculum,
                -	P ro m o t i n g a “ m a n a g e m e n t b y
                  opportunities” dynamics, considered
                  as the most adapted too for uncertain
                  times,
                -	Creating the framework of the EMBA
                  learning experience.




 Seminar 2                    ESA Beirut                                        Brussels
                                                                    Additional fees charged to the student


 May 2014       Corporate Social Responsibility          and     European Business Environment
                Sustainable Development
                                                                 This seminar takes place in Brussels and
                The main objectives of this seminar are          highlights the structure and functioning of
                to help students grasp the relevance             European institutions and their influence
                of such new approaches to business               on the business environment, macro-
                and value creation, from a “win-win”             economical      challenges,    competition
                perspective, to weigh the benefits of            regulations, lobbying techniques and
                both philanthropy/CSR approaches and             practices, EU relations with other regional
                sustainability business strategies. This         markets.
                encompasses environmental policy issues
                (ISO standards, greening of companies)
                and social/societal issues (stakeholder
                relations, internal and external social
                commitment, supply chain issues, etc.).




 Seminar 3         ESA and the Middle East


November 2014   Key Factors of Success in an Emerging
                Country

                This seminar takes place in Istanbul and
                highlights the key factors of success in an
                emerging country.

                The main objectives are to understand the
                particularity of the business development
                in a fast growing economy.

                Company visits and conferences held by
                businessmen, along with courses orga-
                nized will take place during 4 days.
Seminar 4                   ESA Beirut                                Austin, Texas
                                                               Additional fees charged to the student


March 2015     Innovation and Entrepreneurship              Innovation Management Seminar

               Innovation and Entrepreneurship seminar      The flexibility of the North-American
               is an integrative course. It combines        business culture which fosters innovation
               principles, theories and case studies        is highlighted during this seminar which
               (developed by the module leader) in          enables Executive MBA participants to
               creativity and business innovation,          understand the shift from a production-
               original marketing and commercialization     to a knowledge-based economy and
               strategies,     successful    organization   the resulting role of innovation and to
               behavior and management principles.          identify the best practices of innovation
               It applies to the evaluation and design of   management and to exchange the
               new original ideas and business models in    features of the North American business
               a challenging local context.                 culture that fosters innovation.
               We will be concerned with content
               and process questions as well as with
               formulation and implementation issues
               that relate to conceptualizing, developing
               and managing successful new businesses,
               from labs to market.




Seminar 5                   ESA Beirut


June 2015      Closing Seminar

               The EMBA provided you with the
               opportunity     to   acquire   essential
               knowledge in the field of management; it
               is now time to sum up.




Additional
Optional                                                        India, China or Brazil
                                                               Additional fees charged to the student
Seminar


October 2014                                                Regional Leadership Seminar – Emerging
                                                            Countries

                                                            In the current context of globalization, an
                                                            ability to lead projects and take advantage
                                                            of business opportunities in developing
                                                            and emerging countries is highly valued by
                                                            companies. Participants have the choice
                                                            of travelling either to Asia (India or China)
                                                            or Latin America (Brazil). The main focus
                                                            of this seminar is to review major issues
                                                            that firms and their managers have to deal
                                                            with when developing projects, venturing
                                                            or doing business in these regions.
INTERNATIONAL CONSULTING PROJECT

The International Consulting Project (ICP) is an integral part of the pedagogical dynamic of the program. The ICP is
designed to provide participants with a collaborative, multi-disciplinary and often intercultural work experience on a
real-life strategic challenge and to put into practice the concepts and theory acquired during the EMBA.

In groups, participants are expected to perform an in-depth analysis of a situation or an issue faced by a company
and to make recommendations for actions that can realistically be implemented by the firm. This 8 to 12-month team
project will allow every participant to use and to consolidate his/her understanding of the concepts and tools presented
during the program:
• either in a business context with which he/she is not familiar,
• or in collaboration with his/her employer.

The ICP results in a series of recommendations that the company can implement to meet the strategic challenge at
hand. The sponsor company receives a comprehensive written report and the conclusions of the project are presented
to an academic jury.
CORE COURSES

FINANCIAL ACCOUNTING

•	 To introduce and evaluate the theory and application of accounting principles and standards developed by the US
   and International Accounting Standards Boards.
•	 To focus attention on the use of accounting information as a basis for decisions by external users, especially
   investors and creditors as well by internal users.
•	 To help develop the students’ ability to solve financial problems based on quantitative accounting data.
•	 At the end of the course, students will be able to:
	 -	 Understand the accounting cycle and record common economic transactions
	 -	 Prepare major financial statements commonly round in a corporation’s annual reports.
	 -	 Understand the major information presented in financial statements.
	 -	 Use the financial statements to set up an analysis of the corporations.




ORGANIZATIONAL BEHAVIOR

After attending this Organizational Behavior course, EMBA participants would be able to:
	
•	 Perceive most of the social, cultural and psychological dynamics existing and developing within organizations.
•	 Understand the various dimensions of their managerial roles within organizations, in order to develop their added
   value in the work and team processes.
•	 Analyze work situations using a large span of skills, methodologies, grids and tools, in order to enhance their
   managerial effectiveness and efficiency.
•	 Improve their ability to act as permanent change agents and identify clearly their own ways of managerial and
   leadership development.




CORPORATE FINANCE

The overall objective is to provide the participants with the necessary skills to be part of the financial decision
making process within their institution. As a starting point the focus is placed on the “time value of money” which is
an essential concept to understand the rationale for investment and financing decisions which are then considered.




MANAGERIAL ECONOMICS

This course analyzes economic forces relevant to managerial and financial decision making. Our focus is on the
economic fundamentals of businesses and industries: production and costs; demand for the product; pricing
strategies; competition between industry participants. Economic fundamentals, like demand, cost and market
competition, are critical to strategic decisions on issues relating to pricing, capacity management, new market entry,
exit decisions, to name just a few. The microeconomic concepts and tools you will learn have many applications
beyond those treated explicitly in the course; you will see such applications, for example, in marketing, strategy, and
finance courses.
MARKETING

•	   to provide participants with an understanding of the key principles of marketing,
•	   to develop the framework of how companies plan, implement, and control marketing strategies and actions,
•	   to study the relevant marketing tools and elements of the marketing-mix, and
•	   to explain marketing’s relationship to other departments within the firm and to the market environment.




CORPORATE STRATEGY

The purpose of this course is to prepare the participants for the strategic problems they will face once they become
managers, consultants or executives. With a teaching method based on the use of specific cases, tools and concepts,
participants will acquire the necessary skills to make a strategic evaluation of a company, based on the industry
competitive dynamics as well as the resources and capabilities of the firm. In this context the main goals of the
course are to:
•	 Develop students’ capabilities to design strategic choices for the corporation and understand how to develop a
   competitive advantage;
•	 Help develop critical thinking and decision making for strategic management, at both individual and collective
   levels;
•	 Help students make connections between theory and practice through real life cases.




MANAGEMENT CONTROL

At the end of this course, students will be able to:
•	 Use the different methods of cost calculation and profit analysis (by product, customer segment, geographic area,
   etc.)
•	 Choose the method most adapted to make the required decision.
•	 Understand the purposes and the key issues of budgeting and reporting
•	 Implement a structured approach to define a company’s Key Performance Indicators.




OPERATIONS MANAGEMENT

The objective of this course is to allow students to:
•	 Develop competences on several business process types typical of Operations Management
•	 Become familiar with models and methodologies used in Operations Management
•	 Develop decision making, process analysis and problem solving skills through business cases techniques




INTERNATIONAL BUSINESS LAW

Imagine a Taiwanese company that signs in New York a contract with a German company for a long-term project to
be performed in Lebanon. This kind of transaction is banal, but it raises a number of legal questions:

•	   Is there some kind of international law that specifically applies to this kind of transaction and if yes, is it mandatory?
•	   Assuming the project entails the creation of a legal entity, where should it be incorporated and why?  
•	   In case of dispute among the parties, where, how and by whom will it be settled?
•	   In case of damage caused to third parties in Lebanon, can the Lebanese plaintiffs decide to seek a compensation
     before a non-Lebanese court – e.g. in New York?

The emphasis will be put on key transnational corporate issues. The approach will be primarily a practical one,
based on real cases.
ELECTIVE COURSES

LEADERSHIP AND MANAGEMENT

STRATEGIC LEADERSHIP

The goal of this course is to provide participants with the core knowledge and skills needed to lead effectively.

This course has four main objectives:
• Strategic leadership: achieving things in a messy world (in other words, decision-making under uncertainty and
  ambiguity);
• Moving forward your agenda – how to stay on track and focused in difficult situations
• Leading at the edge of conflict – how to deal with dissent (in other words what is the right balance between harmony
  and conflict? To what extent is conflict positive?)
• Keep moving up – using relational/emotional intelligence at every step of the way.


HUMAN RESOURCES FOR EXECUTIVES

•	To identify the links between Culture, Strategy  and HR , in the international context
•	To clarify the  different Roles and Responsibilities in HRM between Executives, HR  function and Line Managers
•	To develop a set of Tools and Attitudes (HR planning, recruitment and selection, performance appraisal,
  compensation and benefits, talent management ) to ease  People Management
•	To optimize HRM, Leadership style and Value creation


NEGOTIATION: STRATEGIES AND TACTICS

Negotiation is an essential skill for reaching professional and personal goals. In spite of the common belief that
negotiators are born, not created, it is well worth taking time to structure your ideas on, and approach to, this
essential activity.  This short course has been custom-built for MBA students who wish to boost their negotiation
skills.   While seeking to promote a more thoughtful approach to negotiation, it is practical, down-to-earth and
interactive, combining discussions of theoretical frameworks that can help better understand negotiation situations
with advice about strategies and tactics.

The course will balance structured tutor input and active learning, using negotiation exercises to create a sequence
of learning experiences, and videos to provide personal feedback.


PROJECT MANAGEMENT

Project management is becoming an essential component of the working place. No longer reserved to specialized
areas, it is now a widespread form of organizing work. Almost any professional can expect during one’s career to
be involved in projects either as project manager, contributor, expert, sponsor or consultant. This course aims
at giving students an overview of the specific organizational forms, tools and behavioral skills required in project
management.


PROBLEM SOLVING AND DECISION MAKING

The PSDM course aims to teach how to take decisions in a structured way, how to work in team efficiently, how to
conduct business problems analysis giving priority, and how to communicate the decisions taken in an impactful
way.
COMMUNICATION WITH IMPACT

•	 Dynamic communication Obstacles lie in the way / Observing & profiling others lead to better targeting your talks
   & discussions
•	 Presentation skills & Public Speaking Making participants think about their specific difficulties, so that to work on
   specific improvement
•	 Personal Development Nobody changes...Just become who you are / Career development / Efficacious
   adaptability / Managerial decision making / Enhancing resilience to Managerial stress / Significant differences
   between Leadership & Management / Collective organizational efficacy / Best practices in evaluating current and
   prospective performances).




FINANCE AND CONTROL

FINANCIAL INSTRUMENTS AND MARKETS

This course covers the fundamentals of the financial markets, their scale and breadth, and the dynamic nature
of each market’s characteristics. Discussions of the foreign currency and money markets, the bond markets, the
equities markets, and the commodities markets will be detailed. With these fundamentals at hand, following will be
an overview of the derivatives’ markets, covering in brief details, options, forwards, futures, and swaps.

At the end of the course, students should have an essential understanding of the nature of the broad financial
markets, the functioning of the securities and derivatives markets, the method of dealing the various instruments,
and the benefits and risks associated with the instruments.


STRATEGIC MANAGEMENT IN AN ISLAMIC FINANCE SETTING

At the end of this module, students should be able to:

•	Describe the different component of the field of Islamic finance,
•	Discuss the different possible orientation of the field,
•	Analyze the strategic dynamic of their own firm based on their assessment of the dominant logic used in their
  field,
•	Define a new strategy based on alternative cognitive frame.


FINANCIAL ANALYSIS

At the end of the workshop, the participants will be able to:
• Perform an Enterprise Risk Analysis by actively using a risk framework;
• Recognize and analyze a number of qualitative, quantitative and structure risks;
• Understand the impacts of Basel II/III;
• Describe how Critical Success Factors can be analyzed;
• Appreciate the concepts of economic capital; and
• Assess – and take – risk, as well as manage a credit portfolio.


FINANCIAL MARKETS THEORY & PORTFOLIO MANAGEMENT

An important objective is to gain a greater understanding of the various equilibrium models that are the cornerstones
of investment management. We will discuss these models, using a number of straightforward examples and in-class
assignments. An additional objective is to introduce a number of important aspects of financial markets: the players,
the financial products, the way these products are traded, and a number of recent trends, such as the increased use
of so-called ESG-factors (“Environment, Social and Governance”).
ENTREPRENEURIAL FINANCE

The course intends to provide students with a practical knowledge of the financing of entrepreneurial companies. The
course will be largely based on the discussion of business cases, integrated with additional readings and materials,
that will be distributed in class. Active student participation, in the form of class discussion and role plays, will be
the key pedagogical approach.




MARKETING AND STRATEGY

STRATEGIC PRICING AND MANAGING CONSUMER LOYALTY

This course is designed to convince participants that pricing is a very important strategic decision and that they can
design innovative pricing strategies
The intended learning outcomes are the following:

•	 Participants should acquire a better knowledge of cost based pricing implicit hypotheses and understand the
   limits of cost based pricing.
•	 Participants should acquire a better understanding of value and competitive pricing.
•	 Participant should be able to design and develop creative pricing strategies using in particular multimodal pricing
   and price discrimination.

This course presents various aspect of consumer behavior with a focus on brand loyalty
One of the objectives of this course is to develop participant’s critical thinking and defiance vis a vis main trends in
managements.
Other intended learning outcomes are the following
•	 Participants should acquire basic knowledge in consumer behavior related concept mainly on perception, attitude
   and purchasing behavior.
•	 Participants should understand the advantages and risks of concentrating on developing loyalty rather than
   recruitment of new consumers.
•	 Participants should be able to design key indicators to insure the loyalty and recruitment policy is coherent with
   the company strategy in term of marketing positioning, development and innovation).


MARKET STRATEGY AND MARKETING PLANNING CONTROL

In recent years the interest in market strategy and in the associated concerns on marketing planning and control
has soared due to the growing recognition of the key role played by these issues in value creation and in the firms
development.
The objectives of the course are:
•	 To provide students with an understanding of the process to define an efficient setting of a market strategy,
•	 To develop the students capacities to elaborate a marketing plan,
•	 To introduce participants to the framework to elaborate and implement a marketing control system.


OPERATIONS AND SUPPLY CHAIN MANAGEMENT

The module presents the basic components of operations and the links to form the supply chain system. We examine
the various flows within the system and their impact on the operations management. We present the strategic role
of the supply chain and the key drivers of its performance:
•	 Operations concepts
•	 SCM concepts
•	 Planning and performance measures issues
•	 A framework to achieve strategic fit and scope
•	 Supply chain drivers and obstacles
•	 Planning processes and coordination tools
CUSTOMER RELATIONSHIP MANAGEMENT

The course investigates concepts, practices and consequences of a customer-relationship management strategy.
Specifically, the course provides insights on

•	 the meaning of customer centric marketing
•	 conceptual foundations of CRM
•	 organizational implications of a CRM strategy
•	 how the success of CRM can be evaluated
•	 the role of customer satisfaction in CRM
•	 how loyalty programs can be established
•	 from customer relationship to customer experience
•	 integrating social media in CRM = social CRM


BRAND MANAGEMENT

The objective of this seminar is to provide participants with a framework to conceptualize and manage a brand
(or a portfolio of brands) in consumer goods and services markets. It looks at the various dimensions of brand
management: brand ownables, brand identity, brand equity, consumer-brand relationships, private labels, etc.
It takes into account the various facets of brand management by looking at brands from three perspectives: the
manufacturer, the consumer and the retailer.


MARKETING DIGITAL

Ce cours permet de comprendre l’impact des nouvelles technologies sur la stratégie de communication des
firmes. Il aborde les différents moyens de communication en ligne: de la création de trafic sur un site de marque
à la fidélisation des internautes en passant par le e-commerce. De nombreux exemples concrets illustrent ces
différentes phases.
TESTIMONIALS
Jad AYOUB - Business Director ME and Africa - Bioscientia Gmbh / Sonic Healthcare




                      “When I decided to enroll in an EMBA program and started the search, I realized the meticulous
                      task it demanded to weigh every relevant criterion in light of the variety of the international
                      programs that became available during the last few years in the region. I soon became aware
                      however, that besides the school’s good reputation, what makes the program a win-win for the
                      school and the student was mainly the human factor behind it featuring:

                      1- High-caliber international teachers who could link the real world business practices to the
                      academic theories
                      2- Students having diversified exposures who could exchange their important experiences
                      during the program
                      3-A university management team who is dynamic and ready to listen to the students and adapt
                      the courses to their needs

                      The Seminar organized by ESA in Turkey in 2012 covered the multifaceted perspectives of the
                      Turkish economy giving the students a holistic view of the current and future Turkish business
                      outlook. The organization was according to top world class business schools standards.

                      The EMBA program at ESA/ESCP has fulfilled all these aspirations; I highly recommend it and
                      would be gladly ready to share my experience with interested candidates”.




Carol HAYEK - General Manager - Optimedia




                      “Being a strong believer of the continuous education program; I’ve been lucky enough to select
                      the EMBA program at ESA.
                      I wanted to get a degree from an elite business school with an international top ranking; so I
                      had multiple choices and several options among which I found ESA as the most convenient.
                      Today I’m happy with my choice; the program is very well designed to suit my needs to progress
                      further in the top management level.
                      The professors are so inspiring, and the students’ interaction is giving different perspectives to
                      the traditional business scene.
                      This positive outstanding learning experience is bringing out the greatness of ourselves.
                      It is so rewarding that I forgot the difficulties of juggling between several commitments I have
                      in my life.

                      From the several international seminars I’ve attended during my professional experience, I
                      place ESA Istanbul seminar among the major ones. This seminar was a success on all levels:
                      the organization, the program, the speakers and the venue as destination and hospitality.
                      It provided a unique experience as it joined the useful to the pleasant”.
Mohamed Ghalayini, CPA (Member of the AICPA) - CFO, Ariss Lumiere Group SAL




                     “I am proud to be enrolled in the EMBA program at ESA. I found it very beneficial that the
                     program focuses on building and refining the leadership skills of the participants and
                     broadening their strategic vision and understanding of the current business environment
                     through challenging yet practical case studies. In many instances, I was able to apply what
                     I learned at work. I was impressed with the caliber of the professors. They all had hands on
                     experience in the fields they taught. I also found that the diversified and high caliber of the
                     classmates renders the learning experience pleasant with much potential of success for career
                     oriented as well as for entrepreneurial spirits. The international seminar organized and held
                     by ESA in Istanbul allowed me not only to have a better understanding of the Turkish economy,
                     the business opportunities and the challenges in Turkey, but it also allowed me to build up a
                     network with key businessmen and entrepreneurs in this fast growing economy”.
OTHER ESA PROGRAMS

Masters in Management
MBA
Executive Masters in Financial Management
Specialized Masters in Marketing and Communication
Specialized Masters in Hospital and Health Management
Doctorate in Business Administration (DBA)




ESA Campus, 289, rue Clemenceau, Beirut, Lebanon. P.O. Box 113-7318
T : +961 1 373 373 F : +961 1 373 374 masters@esa.edu.lb www.esa.edu.lb

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Executive MBA Program Delivers International Exposure

  • 1. Executive MBA 2014 - 2015 The first international Executive MBA in the region CAREER
  • 2. INTRODUCTION Enrolling in ESA Executive MBA is a very demanding experience. It is of course a learning cutting edge theory and a practice in management with top international faculty. But at the end it is much more than that; it’s acquiring an opportunity to integrate your analytical skills, to develop your strategic thinking, to lead change in your company and in the society, to network with top executives with diverse backgrounds, to make friends and... to have fun while working very hard. It will surely help you develop yourself and it will change not only your career but also your life. Jérôme Bon Scientific Director of ESA Executive MBA Program JÉRÔME BON Jérôme Bon is Emeritus Professor at ESCP Europe, and Senior Associate Dean at TONGJI School of Economics and Management, Shanghaï. From 2007 to 2009, he was the Director for Asia of the CCIP Education Division and President of the Board of CFVG (Centre Franco-Vietnamien de Gestion) in Vietnam. He holds a Doctorate from Université Aix-Marseille and from Université Paris IX – Dauphine, and the ESSEC diploma. His specialization is marketing. During his career at Groupe ESCP (Ecole Supérieure de Commerce de Paris), now ESCP Europe, he was Associate Dean for Research from 1982 to 1986, Director of the Part-time MBA from 1993 to 1994, and elected Dean of Faculty in 1988 and 1994. From 1998 to 1999, he was Deputy Director of Groupe ESCP and from 1999 to 2007, Deputy Director General of ESCP-EAP. From 2009 to 2012, he was Senior Associate Dean for International Development, and was President of the French Association of Management and Business Schools and President of the Association Française du Marketing (the French academic marketing society) from 1994 to 1996, and was a member of the Editorial Committees of Politiques et Management Public and Recherche et Applications en Marketing. He is currently an International Academic Member of the EQUIS Committee at EFMD (European Foundation for Management Development).
  • 3. THE FIRST INTERNATIONAL EXECUTIVE MBA IN THE REGION International Exposure In a highly competitive globalized business world, where innovation, openness and excellence have become the key factors for success, the International Executive MBA at ESA leads you to new horizons and offers you unique opportunities: • Benefit from an education of excellence that meets your ambitions and be part of an influential global network. • Customize your curriculum depending on your own agenda, take all of the courses in English, and participate in seminars in Brussels, Texas, India, China or Brazil. • The courses are delivered by high-caliber European professionals belonging to the Top Business Schools in Europe, including ESCP Europe and HEC Paris. • Participants are from Lebanon and the entire region, all managers and leaders with different backgrounds. Objectives • Allow managers and executives better understand the different dynamics of today’s business world, by having full control of the best management tools and practices. • Learn how to manage uncertainty, or how to anticipate. • Train managers in making good decisions, by having full control of strategy, operational management, resources, and by identifying challenges of the future. An Innovative Program • 9 core courses delivered in English, once per month, on Thursdays, Fridays and Saturdays. • 8 elective courses to choose from a portfolio of 17 courses. The electives are segmented into 3 categories: Strategy and Marketing Finance and Control Leadership and Management • 5 mandatory one-week seminars with the possibility of enrolling in seminars organized by ESCP Europe and conducted abroad. • An International Consulting Project. Two Diplomas Through the partnership of ESA with ESCP Europe, recognized for the excellence of its programs, the students benefit from a top level training, culminating in the acquisition of two degrees: • Executive MBA from ESA • Executive MBA from ESCP Europe Esa Network Students and graduates have access to a very important professional network by becoming members of ESA Alumni Association and ESCP Europe Alumni Association, of which ESA is an associated pole. As part of the ESA network, they will take advantage of many benefits, including a monthly employment newsletter, annual employment forum, news bulletins on the School’s life, preferential prices for training courses hosted by top international experts, etc.
  • 4. PROGRAM SCHEDULE Core courses Thursdays, Fridays and Saturdays Once per month 9:00 am - 6:00 pm Elective courses Depending on your schedule you can choose to enroll in the courses that will be delivered: Thursdays, Fridays and Saturdays (18-hour or 24-hour courses) 9:00 am - 5:00 pm or Tuesdays to Fridays (4:00 - 8:30 pm) and Saturdays (9:00 am - 1:30 pm) Mandatory seminars Monday to Friday following customized schedules according to each seminar requirements. PROGRAM ORGANIZATION Program length 18 months starting January 2014 Jan 2014 June 2015 Oct 2015 Core and elective courses 5 seminars International Consulting Project COURSES Core courses Elective courses 24-hour courses Electives are 18-hour or 24-hour courses designed to complement • Organisational behaviour core courses. Each EMBA participant chooses 8 electives from a • Financial Accounting portfolio of 17 courses. • Managerial economics You will be able to personalize your curriculum and focus on either • Corporate finance a specific management skill or a variety of skills to reinforce and • Marketing enhance your knowledge in different management areas. The wide • Corporate strategy range of subjects and the program flexibility will allow you to align • Management control your learning with your daily professional life and career objectives. The elective portfolio is classified into three major categories: 12-hour courses Marketing and Strategy • Operations management Finance and Control • International business law Leadership and Management
  • 5. PRACTICAL INFORMATION Admission Requirements The candidate must be a higher education graduate, with significant managerial experience of at least 5 years and proof of real motivation. Selection procedures: - Study of application - English tests (provided by the student): *IELTS1 or TOIEC or Internet-based TOEFL (IBT)2 - Jury Interview The interview is held with the Selection Committee and requires the preparation of a 5-minute statement on a free subject chosen by the candidate. The interview will begin with this statement. No audiovisual support may be used during the presentation. On-line application The on-line application is available on ESA website: www.esa.edu.lb Important dates • Submission of applications: October 8th, 2013, at the latest • Information session: September 17th, 2013 at 6.30 p.m. • Jury interview: from October 21st till 24th, 2013 • Results display: November 6th, 2013 • Classes start date: January 2014 Fees Processing fees : 120 US$ Program fees: 27,000 US$ including the Beirut and Middle East seminar expenses: airfare, accommodation and meals. 1 The British Council is the accredited center of the IELTS in Lebanon . For more information, visit the website www.britishcouncil.org 2 Toefl IBT or TOEIC, For more information, visit www.ets.org /toefl or www.ets.org/toeic IMPORTANT: The tests results must be submitted upon submission of the application. The student should personally enroll in these tests at any of the accredited centers.
  • 6. LIST OF ELECTIVE COURSES Marketing Course Language and Strategy EC-15 Strategic Pricing and Managing Consumer Loyalty English Prerequisites EC-16 Market Strategy and Marketing Planning Control English • Managerial economics • Marketing • Corporate strategy EC-12 Operations & Supply Chain Management English • Operations management • International business law MSM-16 Customer Relationship Management English MSM-21 Brand Management English MSM-10 Marketing Digital French Finance Course Language and Control EC-04 Financial Instruments and Markets English Prerequisites EC-10 Strategic Management in an Islamic Finance Setting English • Financial Accounting • Corporate finance XFM Financial Analysis English • Management control XFM International Financial Markets (Financial Market English Theory and Portfolio Management) XFM Entrepreneurial Finance English Leadership Course Language and Management EC-03 Strategic Leadership English Prerequisites EC-06 HR for Executives English •Organisational behaviour EC-05 Negotiation : Strategies and Tactics English EC-01 Project Management English EC-16 Problem Solving & Decision Making English EC-15 Communication with Impact English
  • 7. SEMINARS The program includes five one-week seminars, including a seminar that will focus on a specific topic related to the Middle East, and thus will include an organized four-day journey in the region. (Cost is included in the tuition) Candidates may choose to enroll in one of the optional seminars, organized by ESCP Europe in Brussels, Austin, India, China or Brazil. (Cost is not included in the tuition) Seminar 1: Introduction Seminar at ESA Seminar 2: Corporate Social Responsibility and Sustainable Development at ESA or the ESCP Europe European Business Environment Seminar in Brussels (Cost is not included in the tuition) Seminar 3: Beirut & the Middle East (Istanbul Seminar) Seminar 4: Innovation and Entrepreneurship at ESA or the ESCP Europe Innovation Management Seminar in Austin (Cost is not included in the tuition) Seminar 5: Closing Seminar at ESA Additional Optional Seminar: Regional Leadership Seminar - Emerging countries in India, China or Brazil (Cost is not included in the tuition) The seminars will provide our participants with the opportunity to: • Explore a specific theme related to the business environment in all its dimensions • Go on company visits or listen to corporate testimonials • Dialogue with their EMBA peers and share knowledge and experience • Travel to locations where there is action and expertise on the topic • Encourage dialogue between EMBA participants of ESCP Europe tracks (the cost of the optional ESCP seminars is not included in the tuition) ISTIKLAL STREET, ISTANBUL, TURKEY
  • 8. Seminar 1 ESA Beirut January 2014 Introduction Seminar Reinforcing participants understanding of their global environment, - Internalizing the real scope of their managerial activities and priorities, - Developing their abilities to set up a most effective executive role regarding leadership, change and foresight issues, - Creating a future-oriented mindset regarding the EMBA curriculum, - P ro m o t i n g a “ m a n a g e m e n t b y opportunities” dynamics, considered as the most adapted too for uncertain times, - Creating the framework of the EMBA learning experience. Seminar 2 ESA Beirut Brussels Additional fees charged to the student May 2014 Corporate Social Responsibility and European Business Environment Sustainable Development This seminar takes place in Brussels and The main objectives of this seminar are highlights the structure and functioning of to help students grasp the relevance European institutions and their influence of such new approaches to business on the business environment, macro- and value creation, from a “win-win” economical challenges, competition perspective, to weigh the benefits of regulations, lobbying techniques and both philanthropy/CSR approaches and practices, EU relations with other regional sustainability business strategies. This markets. encompasses environmental policy issues (ISO standards, greening of companies) and social/societal issues (stakeholder relations, internal and external social commitment, supply chain issues, etc.). Seminar 3 ESA and the Middle East November 2014 Key Factors of Success in an Emerging Country This seminar takes place in Istanbul and highlights the key factors of success in an emerging country. The main objectives are to understand the particularity of the business development in a fast growing economy. Company visits and conferences held by businessmen, along with courses orga- nized will take place during 4 days.
  • 9. Seminar 4 ESA Beirut Austin, Texas Additional fees charged to the student March 2015 Innovation and Entrepreneurship Innovation Management Seminar Innovation and Entrepreneurship seminar The flexibility of the North-American is an integrative course. It combines business culture which fosters innovation principles, theories and case studies is highlighted during this seminar which (developed by the module leader) in enables Executive MBA participants to creativity and business innovation, understand the shift from a production- original marketing and commercialization to a knowledge-based economy and strategies, successful organization the resulting role of innovation and to behavior and management principles. identify the best practices of innovation It applies to the evaluation and design of management and to exchange the new original ideas and business models in features of the North American business a challenging local context. culture that fosters innovation. We will be concerned with content and process questions as well as with formulation and implementation issues that relate to conceptualizing, developing and managing successful new businesses, from labs to market. Seminar 5 ESA Beirut June 2015 Closing Seminar The EMBA provided you with the opportunity to acquire essential knowledge in the field of management; it is now time to sum up. Additional Optional India, China or Brazil Additional fees charged to the student Seminar October 2014 Regional Leadership Seminar – Emerging Countries In the current context of globalization, an ability to lead projects and take advantage of business opportunities in developing and emerging countries is highly valued by companies. Participants have the choice of travelling either to Asia (India or China) or Latin America (Brazil). The main focus of this seminar is to review major issues that firms and their managers have to deal with when developing projects, venturing or doing business in these regions.
  • 10. INTERNATIONAL CONSULTING PROJECT The International Consulting Project (ICP) is an integral part of the pedagogical dynamic of the program. The ICP is designed to provide participants with a collaborative, multi-disciplinary and often intercultural work experience on a real-life strategic challenge and to put into practice the concepts and theory acquired during the EMBA. In groups, participants are expected to perform an in-depth analysis of a situation or an issue faced by a company and to make recommendations for actions that can realistically be implemented by the firm. This 8 to 12-month team project will allow every participant to use and to consolidate his/her understanding of the concepts and tools presented during the program: • either in a business context with which he/she is not familiar, • or in collaboration with his/her employer. The ICP results in a series of recommendations that the company can implement to meet the strategic challenge at hand. The sponsor company receives a comprehensive written report and the conclusions of the project are presented to an academic jury.
  • 11. CORE COURSES FINANCIAL ACCOUNTING • To introduce and evaluate the theory and application of accounting principles and standards developed by the US and International Accounting Standards Boards. • To focus attention on the use of accounting information as a basis for decisions by external users, especially investors and creditors as well by internal users. • To help develop the students’ ability to solve financial problems based on quantitative accounting data. • At the end of the course, students will be able to: - Understand the accounting cycle and record common economic transactions - Prepare major financial statements commonly round in a corporation’s annual reports. - Understand the major information presented in financial statements. - Use the financial statements to set up an analysis of the corporations. ORGANIZATIONAL BEHAVIOR After attending this Organizational Behavior course, EMBA participants would be able to: • Perceive most of the social, cultural and psychological dynamics existing and developing within organizations. • Understand the various dimensions of their managerial roles within organizations, in order to develop their added value in the work and team processes. • Analyze work situations using a large span of skills, methodologies, grids and tools, in order to enhance their managerial effectiveness and efficiency. • Improve their ability to act as permanent change agents and identify clearly their own ways of managerial and leadership development. CORPORATE FINANCE The overall objective is to provide the participants with the necessary skills to be part of the financial decision making process within their institution. As a starting point the focus is placed on the “time value of money” which is an essential concept to understand the rationale for investment and financing decisions which are then considered. MANAGERIAL ECONOMICS This course analyzes economic forces relevant to managerial and financial decision making. Our focus is on the economic fundamentals of businesses and industries: production and costs; demand for the product; pricing strategies; competition between industry participants. Economic fundamentals, like demand, cost and market competition, are critical to strategic decisions on issues relating to pricing, capacity management, new market entry, exit decisions, to name just a few. The microeconomic concepts and tools you will learn have many applications beyond those treated explicitly in the course; you will see such applications, for example, in marketing, strategy, and finance courses.
  • 12. MARKETING • to provide participants with an understanding of the key principles of marketing, • to develop the framework of how companies plan, implement, and control marketing strategies and actions, • to study the relevant marketing tools and elements of the marketing-mix, and • to explain marketing’s relationship to other departments within the firm and to the market environment. CORPORATE STRATEGY The purpose of this course is to prepare the participants for the strategic problems they will face once they become managers, consultants or executives. With a teaching method based on the use of specific cases, tools and concepts, participants will acquire the necessary skills to make a strategic evaluation of a company, based on the industry competitive dynamics as well as the resources and capabilities of the firm. In this context the main goals of the course are to: • Develop students’ capabilities to design strategic choices for the corporation and understand how to develop a competitive advantage; • Help develop critical thinking and decision making for strategic management, at both individual and collective levels; • Help students make connections between theory and practice through real life cases. MANAGEMENT CONTROL At the end of this course, students will be able to: • Use the different methods of cost calculation and profit analysis (by product, customer segment, geographic area, etc.) • Choose the method most adapted to make the required decision. • Understand the purposes and the key issues of budgeting and reporting • Implement a structured approach to define a company’s Key Performance Indicators. OPERATIONS MANAGEMENT The objective of this course is to allow students to: • Develop competences on several business process types typical of Operations Management • Become familiar with models and methodologies used in Operations Management • Develop decision making, process analysis and problem solving skills through business cases techniques INTERNATIONAL BUSINESS LAW Imagine a Taiwanese company that signs in New York a contract with a German company for a long-term project to be performed in Lebanon. This kind of transaction is banal, but it raises a number of legal questions: • Is there some kind of international law that specifically applies to this kind of transaction and if yes, is it mandatory? • Assuming the project entails the creation of a legal entity, where should it be incorporated and why? • In case of dispute among the parties, where, how and by whom will it be settled? • In case of damage caused to third parties in Lebanon, can the Lebanese plaintiffs decide to seek a compensation before a non-Lebanese court – e.g. in New York? The emphasis will be put on key transnational corporate issues. The approach will be primarily a practical one, based on real cases.
  • 13. ELECTIVE COURSES LEADERSHIP AND MANAGEMENT STRATEGIC LEADERSHIP The goal of this course is to provide participants with the core knowledge and skills needed to lead effectively. This course has four main objectives: • Strategic leadership: achieving things in a messy world (in other words, decision-making under uncertainty and ambiguity); • Moving forward your agenda – how to stay on track and focused in difficult situations • Leading at the edge of conflict – how to deal with dissent (in other words what is the right balance between harmony and conflict? To what extent is conflict positive?) • Keep moving up – using relational/emotional intelligence at every step of the way. HUMAN RESOURCES FOR EXECUTIVES • To identify the links between Culture, Strategy and HR , in the international context • To clarify the different Roles and Responsibilities in HRM between Executives, HR function and Line Managers • To develop a set of Tools and Attitudes (HR planning, recruitment and selection, performance appraisal, compensation and benefits, talent management ) to ease People Management • To optimize HRM, Leadership style and Value creation NEGOTIATION: STRATEGIES AND TACTICS Negotiation is an essential skill for reaching professional and personal goals. In spite of the common belief that negotiators are born, not created, it is well worth taking time to structure your ideas on, and approach to, this essential activity. This short course has been custom-built for MBA students who wish to boost their negotiation skills. While seeking to promote a more thoughtful approach to negotiation, it is practical, down-to-earth and interactive, combining discussions of theoretical frameworks that can help better understand negotiation situations with advice about strategies and tactics. The course will balance structured tutor input and active learning, using negotiation exercises to create a sequence of learning experiences, and videos to provide personal feedback. PROJECT MANAGEMENT Project management is becoming an essential component of the working place. No longer reserved to specialized areas, it is now a widespread form of organizing work. Almost any professional can expect during one’s career to be involved in projects either as project manager, contributor, expert, sponsor or consultant. This course aims at giving students an overview of the specific organizational forms, tools and behavioral skills required in project management. PROBLEM SOLVING AND DECISION MAKING The PSDM course aims to teach how to take decisions in a structured way, how to work in team efficiently, how to conduct business problems analysis giving priority, and how to communicate the decisions taken in an impactful way.
  • 14. COMMUNICATION WITH IMPACT • Dynamic communication Obstacles lie in the way / Observing & profiling others lead to better targeting your talks & discussions • Presentation skills & Public Speaking Making participants think about their specific difficulties, so that to work on specific improvement • Personal Development Nobody changes...Just become who you are / Career development / Efficacious adaptability / Managerial decision making / Enhancing resilience to Managerial stress / Significant differences between Leadership & Management / Collective organizational efficacy / Best practices in evaluating current and prospective performances). FINANCE AND CONTROL FINANCIAL INSTRUMENTS AND MARKETS This course covers the fundamentals of the financial markets, their scale and breadth, and the dynamic nature of each market’s characteristics. Discussions of the foreign currency and money markets, the bond markets, the equities markets, and the commodities markets will be detailed. With these fundamentals at hand, following will be an overview of the derivatives’ markets, covering in brief details, options, forwards, futures, and swaps. At the end of the course, students should have an essential understanding of the nature of the broad financial markets, the functioning of the securities and derivatives markets, the method of dealing the various instruments, and the benefits and risks associated with the instruments. STRATEGIC MANAGEMENT IN AN ISLAMIC FINANCE SETTING At the end of this module, students should be able to: • Describe the different component of the field of Islamic finance, • Discuss the different possible orientation of the field, • Analyze the strategic dynamic of their own firm based on their assessment of the dominant logic used in their field, • Define a new strategy based on alternative cognitive frame. FINANCIAL ANALYSIS At the end of the workshop, the participants will be able to: • Perform an Enterprise Risk Analysis by actively using a risk framework; • Recognize and analyze a number of qualitative, quantitative and structure risks; • Understand the impacts of Basel II/III; • Describe how Critical Success Factors can be analyzed; • Appreciate the concepts of economic capital; and • Assess – and take – risk, as well as manage a credit portfolio. FINANCIAL MARKETS THEORY & PORTFOLIO MANAGEMENT An important objective is to gain a greater understanding of the various equilibrium models that are the cornerstones of investment management. We will discuss these models, using a number of straightforward examples and in-class assignments. An additional objective is to introduce a number of important aspects of financial markets: the players, the financial products, the way these products are traded, and a number of recent trends, such as the increased use of so-called ESG-factors (“Environment, Social and Governance”).
  • 15. ENTREPRENEURIAL FINANCE The course intends to provide students with a practical knowledge of the financing of entrepreneurial companies. The course will be largely based on the discussion of business cases, integrated with additional readings and materials, that will be distributed in class. Active student participation, in the form of class discussion and role plays, will be the key pedagogical approach. MARKETING AND STRATEGY STRATEGIC PRICING AND MANAGING CONSUMER LOYALTY This course is designed to convince participants that pricing is a very important strategic decision and that they can design innovative pricing strategies The intended learning outcomes are the following: • Participants should acquire a better knowledge of cost based pricing implicit hypotheses and understand the limits of cost based pricing. • Participants should acquire a better understanding of value and competitive pricing. • Participant should be able to design and develop creative pricing strategies using in particular multimodal pricing and price discrimination. This course presents various aspect of consumer behavior with a focus on brand loyalty One of the objectives of this course is to develop participant’s critical thinking and defiance vis a vis main trends in managements. Other intended learning outcomes are the following • Participants should acquire basic knowledge in consumer behavior related concept mainly on perception, attitude and purchasing behavior. • Participants should understand the advantages and risks of concentrating on developing loyalty rather than recruitment of new consumers. • Participants should be able to design key indicators to insure the loyalty and recruitment policy is coherent with the company strategy in term of marketing positioning, development and innovation). MARKET STRATEGY AND MARKETING PLANNING CONTROL In recent years the interest in market strategy and in the associated concerns on marketing planning and control has soared due to the growing recognition of the key role played by these issues in value creation and in the firms development. The objectives of the course are: • To provide students with an understanding of the process to define an efficient setting of a market strategy, • To develop the students capacities to elaborate a marketing plan, • To introduce participants to the framework to elaborate and implement a marketing control system. OPERATIONS AND SUPPLY CHAIN MANAGEMENT The module presents the basic components of operations and the links to form the supply chain system. We examine the various flows within the system and their impact on the operations management. We present the strategic role of the supply chain and the key drivers of its performance: • Operations concepts • SCM concepts • Planning and performance measures issues • A framework to achieve strategic fit and scope • Supply chain drivers and obstacles • Planning processes and coordination tools
  • 16. CUSTOMER RELATIONSHIP MANAGEMENT The course investigates concepts, practices and consequences of a customer-relationship management strategy. Specifically, the course provides insights on • the meaning of customer centric marketing • conceptual foundations of CRM • organizational implications of a CRM strategy • how the success of CRM can be evaluated • the role of customer satisfaction in CRM • how loyalty programs can be established • from customer relationship to customer experience • integrating social media in CRM = social CRM BRAND MANAGEMENT The objective of this seminar is to provide participants with a framework to conceptualize and manage a brand (or a portfolio of brands) in consumer goods and services markets. It looks at the various dimensions of brand management: brand ownables, brand identity, brand equity, consumer-brand relationships, private labels, etc. It takes into account the various facets of brand management by looking at brands from three perspectives: the manufacturer, the consumer and the retailer. MARKETING DIGITAL Ce cours permet de comprendre l’impact des nouvelles technologies sur la stratégie de communication des firmes. Il aborde les différents moyens de communication en ligne: de la création de trafic sur un site de marque à la fidélisation des internautes en passant par le e-commerce. De nombreux exemples concrets illustrent ces différentes phases.
  • 17. TESTIMONIALS Jad AYOUB - Business Director ME and Africa - Bioscientia Gmbh / Sonic Healthcare “When I decided to enroll in an EMBA program and started the search, I realized the meticulous task it demanded to weigh every relevant criterion in light of the variety of the international programs that became available during the last few years in the region. I soon became aware however, that besides the school’s good reputation, what makes the program a win-win for the school and the student was mainly the human factor behind it featuring: 1- High-caliber international teachers who could link the real world business practices to the academic theories 2- Students having diversified exposures who could exchange their important experiences during the program 3-A university management team who is dynamic and ready to listen to the students and adapt the courses to their needs The Seminar organized by ESA in Turkey in 2012 covered the multifaceted perspectives of the Turkish economy giving the students a holistic view of the current and future Turkish business outlook. The organization was according to top world class business schools standards. The EMBA program at ESA/ESCP has fulfilled all these aspirations; I highly recommend it and would be gladly ready to share my experience with interested candidates”. Carol HAYEK - General Manager - Optimedia “Being a strong believer of the continuous education program; I’ve been lucky enough to select the EMBA program at ESA. I wanted to get a degree from an elite business school with an international top ranking; so I had multiple choices and several options among which I found ESA as the most convenient. Today I’m happy with my choice; the program is very well designed to suit my needs to progress further in the top management level. The professors are so inspiring, and the students’ interaction is giving different perspectives to the traditional business scene. This positive outstanding learning experience is bringing out the greatness of ourselves. It is so rewarding that I forgot the difficulties of juggling between several commitments I have in my life. From the several international seminars I’ve attended during my professional experience, I place ESA Istanbul seminar among the major ones. This seminar was a success on all levels: the organization, the program, the speakers and the venue as destination and hospitality. It provided a unique experience as it joined the useful to the pleasant”.
  • 18. Mohamed Ghalayini, CPA (Member of the AICPA) - CFO, Ariss Lumiere Group SAL “I am proud to be enrolled in the EMBA program at ESA. I found it very beneficial that the program focuses on building and refining the leadership skills of the participants and broadening their strategic vision and understanding of the current business environment through challenging yet practical case studies. In many instances, I was able to apply what I learned at work. I was impressed with the caliber of the professors. They all had hands on experience in the fields they taught. I also found that the diversified and high caliber of the classmates renders the learning experience pleasant with much potential of success for career oriented as well as for entrepreneurial spirits. The international seminar organized and held by ESA in Istanbul allowed me not only to have a better understanding of the Turkish economy, the business opportunities and the challenges in Turkey, but it also allowed me to build up a network with key businessmen and entrepreneurs in this fast growing economy”.
  • 19. OTHER ESA PROGRAMS Masters in Management MBA Executive Masters in Financial Management Specialized Masters in Marketing and Communication Specialized Masters in Hospital and Health Management Doctorate in Business Administration (DBA) ESA Campus, 289, rue Clemenceau, Beirut, Lebanon. P.O. Box 113-7318 T : +961 1 373 373 F : +961 1 373 374 masters@esa.edu.lb www.esa.edu.lb