1. PMP, eMBA, Head of PMO & Consulting
Antonio Aparicio Bermejo
Madrid (Spain)
+34 656745645
a.aparicio.bermejo@gmail.com
OBJECTIVE
PMP, MBA, Head of PMO & Consulting, expert in working methodologies with twelve year experience in system
integration, risk management, process improvement, quality tests, issue management, change management
and outsourcing services is interested in management positions.
PROFESIONAL EXPERIENCE
2014 - … Transcom WorldWide
Position: Head of PMO & Consulting Area (Continental Europe), leadinga team of Project managers
to deliver contactcenter and consultingservices to the client.
Main achievements:
 Manager of Innovation and Consulting área in Transcom. Definingthe customer attention
strategy for a new productin an important spanish bank.
o Defining personas, ecosystems and Customer Journey.
o Aligning the customer attention with the Company and Brand strategy.
 Manager of the PMO.
o Improve front and back-officeprocesses, optimizingtime and quality, with a
customer centric oriented philosophy.
o Define the portfolio and structureof the area,and optimize the IT governance
model of the area aligned with the steering committee of the company.
2010 - 2014 Neoris
Position: Bankingand financial services area Project Manager.
Main achievements:
- in Innovation Center of BBVA (2012-2014)
 Define the IT governance model of the area.
 Prioritize the functionalities and enhancements to be implemented in mobile apps according
to the established roadmap of the company.
 Design functional and technical solutions for mobileapps (iOS and Android).
 Manage providers (local and off shore) for implementing mobile apps (social network
payments, ePayments, Mobilebanking,Gamification,…).
- In the Technology and Operations department of BBVA (2011)
 Develop quality assurance and budget management projects,and define and manage with
Financial Management department the new budget decision flowmodel.
 Take decisions with Management Direction about suppliers’ proposals.
- In Santander group in UK (2010)
 Define and manage a BackOffice process re-engineering Project to improve quality of
deliverables and reducetime and costfor Santander group in UK.
2009 - 2010 Digitex
Position: Consulting and development department director.
Main Achievements:
 Optimize outsourcingservices and develop documental management projects for
telecommunication, consulting,logistic,call center and energy companies.
2004 - 2009 Accenture
Position: Project manager in telecommunication multinational systemintegration projects
Main Achievements:
 Leading teams in all software lifecycle phases: takingrequirements, planningwriting
functional and technical designs,developing,testingphases and go live in CRM area (Clarify,

2. PeopleSoft, Oracle) and in Product Catalogue (Ilog) for UPC y o2, both multinational
telecommunication companies.
 Proposing new functionalities to the client.
 Definingand establishingtheCRM working methodology in o2 project, includingtraining,
managingand supporting150 people duringthe migration.
2003 - 2004 DMR Consulting (Everis)
Position: Analyst in telecommunication system integration projects.
Main Achievements:
 Analystin projects of development and maintenance of Clarify CRMfor Vodafone and ONO
(Clarify,Actuate Reports, TestDirector, Oracle,Sybase).
2000 – 2003 Ingeniería de Alta Tecnología S.L. y Escuela de Ingenieros de Bilbao
Position: Founder and Project director,Investigator and University Professor.
Main Achievements:
 Customer management.
 Computer Local Area Network design,development, implementation maintenance, and
management.
 Part-Time Professor at Superior Engineering School of Bilbao in the area of Power Electronics.
 Technology transference on Solar Cell Classification Machines to Solar industries.
 Papers and books on electronics published.
ACADEMIC ACHIEVEMENTS
2011 - 2013 Executive MBA in Alcalá de Henares university.
1995 - 2001: Telecommunications Engineering with specialization in Computing & Electronics, in Superior
Engineering School of Bilbao (1995-2001).
2001 – 2003 Third Degree courses in the PostGraduate Programme “Technology Information” of the
University of the Basque Country. Advanced Studies certification obtained in June 2003.
2010 ITIL v3 Foundations Certificate
2015 PMP Certificate
Languages: English 965 points in TOEIC exam (2014).
German Zertifikat Deutsch, Goethe Institut (2002)
Mittelstufe 2 (C1.1) of German at Goethe Institut of Madrid (2005).
Other Courses: CMMI Quality courses (Accenture) 2008
Solaris Expert Administration (ESF) 2009
ISO 20000 Foundations 2010
ASSOCIATIONS
Member of Official Association of Telecommunication Engineers (COIT).
Member of PMI (Project Management Institute)
OTHER ACTIVITIES
Teacher (2006):
Teacher on LPI Linux in Novatech (2006).
Awards (2001):
Engaged in a project entitled "A cost effective and highly efficient alternative for the processing of
Photovoltaic Solar Energy: Thin Base Silicon Solar Cells", awarded by The Babcock Foundation.
Seminars (2001):
Speaker in the “Electricity World” seminar that took placein the Superior Engineering School of Bilbao
with the subject of Electrocardiography.