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Season Readiness
Networking Function
21 November 2013
PROGRAMME
14H30:

Enver Duminy
CEO of Cape Town Tourism:

Welcome & Setting the context

14H40:

Wana Bacela
Area Manager:...
Table Mountain Visitor Safety & Security Plan
Northern Section
The Park will continue to attract millions of
Visitors
 Fynbos splendour
 Breath-taking views

 Scenic Drives
 World H...
Organizational Chart
Snr Sec
Ranger

Admin
Assistant

General
Worker

Section Ranger
Atlantic
Seaboard

Section Ranger
Gre...
SANPARKS OBLIGATION

The Table Mountain National Park Visitor Safety Unit was
established in July 2011
The aim is to ensur...
SANPARKS OBLIGATION
SANPARKS OBLIGATION
•
•
•
•
•
•
•
•
•
•
•

30 000 HA within the Cape Town Metro pole
Huge Demand for r...
Resources
•
•
•
•
•
•
•
•
•

Core Task Team of 58 permanent Rangers
Dog Unit , 13 DH4 trained dogs
3 vehicles with 4x4 cap...
The Integrated Approach
It has been recognized that no single agency can prevent
crime or promote safety. Each network of ...
Strategic Plan - Proactive
•
•
•
•
•
•
•
•
•
•

Visible Uniformed Policing
Roving Patrols (dog unit)
Surveillance and Moni...
Operations - Reactive
•
•
•
•
•
•
•
•

Reaction Units
Emergency Responses
Communication / Liaisons
Investigations
Dog Unit...
Dog Support Unit
The role of the dog support unit is to provide dog and
handler support to the field rangers.
• Searching ...
Emergency Response Team
• Highly trained to deal with all aspects of criminals
use of weapons and firearms.
• The ARU unit...
Efficiency of Safety Measures
•
•
•
•
•

From Jan- Oct:
Muggings = 0
Arrests
=15
Prosecutions = 3
Rescues
= 13
CHALLENGES
•
•
•
•
•
•
•
•
•

30 000 HA within the Cape Town Metro pole.
Huge Demand for recreational use by City citizens...
NATURE OF CRIME/CHALLENGES
1.
2.
3.
4.
5.
6.
7.
8.
9.

Muggings.
Robbery.
Poaching.
Theft.
Break-ins.
Hijacking/Raping.
Da...
Required to be more effective
•
•
•
•
•

•
•
•
•

Introduced Tourism Assistants (TMNP)
Continued Perception Management/ ne...
Dog Handler Training
Search and Rescue Missions WSAR
Dual Purpose Dog Detector & Protection
Joint Crime Prevention Initiative (JCPI) with
SAPS/Metro Police & other Law
Enforcement Agencies
Crime Prevention Patrols SANParks
Helicopter
Eyes in the sky
Sensational Headlines
Stay Tuned …

Thank you
Visitor Safety &
Support Plan
21 November 2013
Visitor safety &
Support Plan
•
•

•

•

Integrated approach to incident
management
No single agency, business or
service ...
PROACTIVE
PROGRAMME
•

Focus of the proactive programme is on awareness.

•

Cape Town Tourism have developed collateral and share tips on our...
How can you
get involved?

Page 32
Page 33
REACTIVE
PROGRAMME
4 Step safety plan:
STEP 1: HELP YOUR GUESTS – REPORT THE INCIDENT
•
•

•
•

Check if your guest needs medical assistance....
STEP 3: LET US SPEAK TO THE MEDIA
•

Help us to preserve Cape Town as a premier visitor destination by referring all
enqui...
What is included:
•

Medical/emotional trauma support
(including the facilitation of medical
treatment).

•

Help with sho...
What is excluded:
•

Financial assistance

•

Replacement of lost items

•

Legal advice

•

Compensate for loss

•

Medic...
How can you
get involved?

Page 39
•

Inform all your staff of the 4 step safety plan

•

Save the number on your phone: 021 – 487 6552

•

Contribute to Ban...
LET US COLLECTIVELY TRY TO PREVENT INCIDENTS
FROM HAPPENING RAHTER THAN TO
BAND-AID THEM.

Page 41
Q&A
THANK YOU
Season readiness - Networking session 21 November 2013
Season readiness - Networking session 21 November 2013
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Season readiness - Networking session 21 November 2013

  1. 1. Season Readiness Networking Function 21 November 2013
  2. 2. PROGRAMME 14H30: Enver Duminy CEO of Cape Town Tourism: Welcome & Setting the context 14H40: Wana Bacela Area Manager: Northern Section: Table Mountain National Parks 15H00: Deon Sloane Senior Security Manager V&A Waterfront: High Season Plans 15H15: Andre Aucamp Disaster Management Officer : City of CT Preparedness 15H30: Elmarene Bernhardt Industry Services Manager Cape Town Tourism: Reactive & Proactive Plans - How members can get involved 15H45: Q&A Cape Town Tourism 15H55: Cindi Onia General Manager Cape Town Lodge: Hotel Introduction 16H00: Elmarene Bernhardt: Thank you & Closing 16H05: Networking Starts
  3. 3. Table Mountain Visitor Safety & Security Plan Northern Section
  4. 4. The Park will continue to attract millions of Visitors  Fynbos splendour  Breath-taking views  Scenic Drives  World Heritage Site  Open access  Proximity to City
  5. 5. Organizational Chart Snr Sec Ranger Admin Assistant General Worker Section Ranger Atlantic Seaboard Section Ranger Greater Newlands Section Ranger City Bowl Section Ranger Infrastructure Ranger Sgt Ranger Sgt Ranger Sgt Ranger Sgt Ranger Corporal Field Ranger x Ranger Corporal Field Ranger x Ranger Corporal Field Ranger x Ranger Corporal Field Ranger x
  6. 6. SANPARKS OBLIGATION The Table Mountain National Park Visitor Safety Unit was established in July 2011 The aim is to ensure visitor safety/security and compliance on and around our mountain .The unit covers three areas within the Northern Section i.e. City Bowl, Greater Newlands area , Atlantic Seaboard as well as assisting at Noordhoek beach and the Marine unit upon request. These areas require great attention in terms of visitor safety/security and law enforcement 24 hours a day.
  7. 7. SANPARKS OBLIGATION SANPARKS OBLIGATION • • • • • • • • • • • 30 000 HA within the Cape Town Metro pole Huge Demand for recreational use by City citizens Primarily free and open access 24 hour accessibility 4.7 million visits annually Urban edge threats Spill over of crime from the city The teams are available for 24hrs They conduct rescue services They provide victim support They offer advice to visitors
  8. 8. Resources • • • • • • • • • Core Task Team of 58 permanent Rangers Dog Unit , 13 DH4 trained dogs 3 vehicles with 4x4 capabilities 1 minibus for staff deployment 2 off road motorcycles Office and dispatch 5 Visitor Information Centre’s Dog Kennels Good radio Communication network throughout the TMNP
  9. 9. The Integrated Approach It has been recognized that no single agency can prevent crime or promote safety. Each network of service providers in the system has a role to play. The linking of the elements and resources of the Security Operations is referred to as integrated operations. • South African Police • Tourism Agencies / City improvement districts • Metro Police, SAPS and other law enforcement agencies • Judiciary • Marine & Coastal Management
  10. 10. Strategic Plan - Proactive • • • • • • • • • • Visible Uniformed Policing Roving Patrols (dog unit) Surveillance and Monitoring Data gathering & Sharing Visitor Information Gateway Management Communication Sector Policing Criminal Profiling Armed Response Unit
  11. 11. Operations - Reactive • • • • • • • • Reaction Units Emergency Responses Communication / Liaisons Investigations Dog Unit Investigations Covert & Overt operations Information / Intelligence gathering
  12. 12. Dog Support Unit The role of the dog support unit is to provide dog and handler support to the field rangers. • Searching for armed and dangerous suspects • Locating objects dropped or concealed during a criminal incident • Following tracks left by criminals • Disarming violent suspects • Criminal apprehension • Detecting wildlife
  13. 13. Emergency Response Team • Highly trained to deal with all aspects of criminals use of weapons and firearms. • The ARU unit will provide armed support to the rangers on foot patrol • Armed response vehicle is crewed by 4 armed rangers • Resolving high risk situations • ARU will include K9 units
  14. 14. Efficiency of Safety Measures • • • • • From Jan- Oct: Muggings = 0 Arrests =15 Prosecutions = 3 Rescues = 13
  15. 15. CHALLENGES • • • • • • • • • 30 000 HA within the Cape Town Metro pole. Huge Demand for recreational use by City citizens. Primarily free and open access. 24 hour accessibility. 4.7 million visits annually. Spill over of crime from the city. Crime displacement. Dealing with three magisterial districts. Liaising with 18 police precincts.
  16. 16. NATURE OF CRIME/CHALLENGES 1. 2. 3. 4. 5. 6. 7. 8. 9. Muggings. Robbery. Poaching. Theft. Break-ins. Hijacking/Raping. Damage to Natural Resources. Environmental law transgression. Non compliance.
  17. 17. Required to be more effective • • • • • • • • • Introduced Tourism Assistants (TMNP) Continued Perception Management/ negative media reports Revision of Safety and Security Plan Regular analyzing of crime, trends and patterns to conduct a threat analysis Regular meetings and information sharing with other enforcement agencies SAPS, Metro Police Mountain bikes to be more effective Horse patrols by SAPS CCTV cameras in hotspots (Devils Peak, Rhodes Memorial and Cecelia Car Park) Re-introduction of the Bambanani Volunteers during festive season (CoCT)
  18. 18. Dog Handler Training
  19. 19. Search and Rescue Missions WSAR
  20. 20. Dual Purpose Dog Detector & Protection
  21. 21. Joint Crime Prevention Initiative (JCPI) with SAPS/Metro Police & other Law Enforcement Agencies
  22. 22. Crime Prevention Patrols SANParks Helicopter
  23. 23. Eyes in the sky
  24. 24. Sensational Headlines
  25. 25. Stay Tuned … Thank you
  26. 26. Visitor Safety & Support Plan 21 November 2013
  27. 27. Visitor safety & Support Plan • • • • Integrated approach to incident management No single agency, business or service can react to a visitor incident Safety Forum is in place where industry members, safety & security agencies, stakeholders and major attractions work together to ensure a safer City for visitors The plan includes proactive and reactive programmes Page 29
  28. 28. PROACTIVE PROGRAMME
  29. 29. • Focus of the proactive programme is on awareness. • Cape Town Tourism have developed collateral and share tips on our website • Partners, for example Provincial Department of Tourism and CCID, have developed collateral that is distributed through CTT network • Training of all frontline team members • CTT is also members of The Code – the recognised Code of Conduct for the protection of children from sexual exploitation within the travel and tourism sector Page 31
  30. 30. How can you get involved? Page 32
  31. 31. Page 33
  32. 32. REACTIVE PROGRAMME
  33. 33. 4 Step safety plan: STEP 1: HELP YOUR GUESTS – REPORT THE INCIDENT • • • • Check if your guest needs medical assistance. Help your guest to report the incident. You’ll need their picture ID, the location of the incident, and the name, address and telephone number of where they’re staying. Keep your own record of the case number, as you may need it to assist your guest. Assess the loss and/or damage to personal property and documents and how this affects your guest’s travel plans. STEP 2: MAKE USE OF CAPE TOWN TOURISM VISITOR SUPPORT • • Call the Cape Town Tourism Visitor Support hotline on 021 487 6552 to activate the Band Aid program The programme is designed to provide support services for both you and your guest Page 35
  34. 34. STEP 3: LET US SPEAK TO THE MEDIA • Help us to preserve Cape Town as a premier visitor destination by referring all enquiries from the media to Cape Town Tourism. STEP 4: KEEP TRACK OF PROGRESS • Stay in touch with Cape Town Tourism to monitor the progress of your case. Page 36
  35. 35. What is included: • Medical/emotional trauma support (including the facilitation of medical treatment). • Help with short-term accommodation. • Providing the basic necessities. • Contacting family or friends. • Dealing with Embassy requirements. • Re-issuing of credit cards and other banking issues. • Counselling support. • Making transport arrangements. Page 37 BAND-AID PROGRAMME
  36. 36. What is excluded: • Financial assistance • Replacement of lost items • Legal advice • Compensate for loss • Medical attention Page 38
  37. 37. How can you get involved? Page 39
  38. 38. • Inform all your staff of the 4 step safety plan • Save the number on your phone: 021 – 487 6552 • Contribute to Band-Aid: membership@capetown.travel Page 40
  39. 39. LET US COLLECTIVELY TRY TO PREVENT INCIDENTS FROM HAPPENING RAHTER THAN TO BAND-AID THEM. Page 41
  40. 40. Q&A
  41. 41. THANK YOU

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