Safety Forum meet once every quarter to discuss past incidents and plans going forward.
Try to prevent any incidents involving visitors
For high season focus on beach safety and mountain safety. Make sure your visitors understand the shark spotting flags for example.Please download The Code, from our website under the members area – downloads. Please check in on this section for regular updates during season.
Get copies of the collateral and put in vehicles, rooms, etc.Add keyring to your room or vehicle keys
When a incident does take place, accident or crime related.
Save the number on your cell phone and give to all relevant staff at your establishmentWe have standard communication protocols for dealing with the media in these situations.
Make contact with the membership team and discuss what you would like to offer towards Band Aid. Nights accommodation, transport, flowers, dinner, etc.
Season readiness - Networking session 21 November 2013
21 November 2013
CEO of Cape Town Tourism:
Welcome & Setting the context
Area Manager: Northern Section:
Table Mountain National Parks
Senior Security Manager V&A Waterfront:
High Season Plans
Disaster Management Officer :
City of CT Preparedness
Industry Services Manager Cape Town Tourism:
Reactive & Proactive Plans - How
members can get involved
Cape Town Tourism
General Manager Cape Town Lodge:
Thank you & Closing
Table Mountain Visitor Safety & Security Plan
The Park will continue to attract millions of
World Heritage Site
Proximity to City
Field Ranger x
Field Ranger x
Field Ranger x
Field Ranger x
The Table Mountain National Park Visitor Safety Unit was
established in July 2011
The aim is to ensure visitor safety/security and compliance on
and around our mountain .The unit covers three areas
within the Northern Section i.e. City Bowl, Greater
Newlands area , Atlantic Seaboard as well as assisting at
Noordhoek beach and the Marine unit upon request. These
areas require great attention in terms of visitor
safety/security and law enforcement 24 hours a day.
30 000 HA within the Cape Town Metro pole
Huge Demand for recreational use by City citizens
Primarily free and open access
24 hour accessibility
4.7 million visits annually
Urban edge threats
Spill over of crime from the city
The teams are available for 24hrs
They conduct rescue services
They provide victim support
They offer advice to visitors
Core Task Team of 58 permanent Rangers
Dog Unit , 13 DH4 trained dogs
3 vehicles with 4x4 capabilities
1 minibus for staff deployment
2 off road motorcycles
Office and dispatch
5 Visitor Information Centre’s
Good radio Communication network throughout the
The Integrated Approach
It has been recognized that no single agency can prevent
crime or promote safety. Each network of service providers
in the system has a role to play. The linking of the elements
and resources of the Security Operations is referred to as
• South African Police
• Tourism Agencies / City improvement districts
• Metro Police, SAPS and other law enforcement agencies
• Marine & Coastal Management
Strategic Plan - Proactive
Visible Uniformed Policing
Roving Patrols (dog unit)
Surveillance and Monitoring
Data gathering & Sharing
Armed Response Unit
Operations - Reactive
Communication / Liaisons
Covert & Overt operations
Information / Intelligence gathering
Dog Support Unit
The role of the dog support unit is to provide dog and
handler support to the field rangers.
• Searching for armed and dangerous suspects
• Locating objects dropped or concealed during a
• Following tracks left by criminals
• Disarming violent suspects
• Criminal apprehension
• Detecting wildlife
Emergency Response Team
• Highly trained to deal with all aspects of criminals
use of weapons and firearms.
• The ARU unit will provide armed support to the
rangers on foot patrol
• Armed response vehicle is crewed by 4 armed
• Resolving high risk situations
• ARU will include K9 units
30 000 HA within the Cape Town Metro pole.
Huge Demand for recreational use by City citizens.
Primarily free and open access.
24 hour accessibility.
4.7 million visits annually.
Spill over of crime from the city.
Dealing with three magisterial districts.
Liaising with 18 police precincts.
NATURE OF CRIME/CHALLENGES
Damage to Natural Resources.
Environmental law transgression.
Required to be more effective
Introduced Tourism Assistants (TMNP)
Continued Perception Management/ negative media reports
Revision of Safety and Security Plan
Regular analyzing of crime, trends and patterns to conduct a threat
Regular meetings and information sharing with other enforcement
agencies SAPS, Metro Police
Mountain bikes to be more effective
Horse patrols by SAPS
CCTV cameras in hotspots (Devils Peak, Rhodes Memorial and
Cecelia Car Park)
Re-introduction of the Bambanani Volunteers during festive season
Visitor Safety &
21 November 2013
Visitor safety &
Integrated approach to incident
No single agency, business or
service can react to a visitor
Safety Forum is in place where
industry members, safety &
stakeholders and major
attractions work together to
ensure a safer City for visitors
The plan includes proactive
and reactive programmes
Focus of the proactive programme is on awareness.
Cape Town Tourism have developed collateral and share tips on our website
Partners, for example Provincial Department of Tourism and CCID, have developed
collateral that is distributed through CTT network
Training of all frontline team members
CTT is also members of The Code – the recognised Code of Conduct for the
protection of children from sexual exploitation within the travel and tourism sector
4 Step safety plan:
STEP 1: HELP YOUR GUESTS – REPORT THE INCIDENT
Check if your guest needs medical assistance.
Help your guest to report the incident. You’ll need their picture ID, the location of the
incident, and the name, address and telephone number of where they’re staying.
Keep your own record of the case number, as you may need it to assist your guest.
Assess the loss and/or damage to personal property and documents and how this
affects your guest’s travel plans.
STEP 2: MAKE USE OF CAPE TOWN TOURISM VISITOR SUPPORT
Call the Cape Town Tourism Visitor Support hotline on 021 487 6552 to activate the
Band Aid program
The programme is designed to provide support services for both you and your guest
STEP 3: LET US SPEAK TO THE MEDIA
Help us to preserve Cape Town as a premier visitor destination by referring all
enquiries from the media to Cape Town Tourism.
STEP 4: KEEP TRACK OF PROGRESS
Stay in touch with Cape Town Tourism to monitor the progress of your case.
What is included:
Medical/emotional trauma support
(including the facilitation of medical
Help with short-term accommodation.
Providing the basic necessities.
Contacting family or friends.
Dealing with Embassy requirements.
Re-issuing of credit cards and other
Making transport arrangements.
What is excluded:
Replacement of lost items
Compensate for loss