The visitor safety and support plan outlines an integrated approach between industry members, safety and security agencies, and stakeholders to ensure visitor safety in Cape Town. It includes both proactive and reactive programs. The proactive program focuses on awareness through distributed collateral and training frontline staff. The reactive 4-step safety plan outlines how to help guests who experience an incident by reporting it, activating visitor support from Cape Town Tourism, referring media inquiries to them, and monitoring case progress. Cape Town Tourism's Band-Aid program provides medical, accommodation, necessities and other support to visitors but excludes financial assistance or compensation.

1. Visitor Safety &
Support Plan
21 November 2013

2. Visitor safety &
Support Plan
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Integrated approach to incident
management
No single agency, business or
service can react to a visitor
incident
Safety Forum is in place where
industry members, safety &
security agencies, stakeholders
and major attractions work
together to ensure a safer City for
visitors
The program includes proactive
and reactive programmes
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3. PROACTIVE
PROGRAMME

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Focus of the proactive programme is on awareness.
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Cape Town Tourism have developed collateral and share tips on our website
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Partners, for example Provincial Department of Tourism and CCID, have developed
collateral that is distributed through CTT network
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Training of all frontline team members
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CTT is also members of The Code – the recognised Code of Conduct for the
protection of children from sexual exploitation within the travel and tourism sector
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5. How can you
get involved?
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6. Page 6

7. REACTIVE
PROGRAMME

8. 4 Step safety plan:
STEP 1: HELP YOUR GUESTS – REPORT THE INCIDENT
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Check if your guest needs medical assistance.
Help your guest to report the incident. You’ll need their picture ID, the location of the
incident, and the name, address and telephone number of where they’re staying.
Keep your own record of the case number, as you may need it to assist your guest.
Assess the loss and/or damage to personal property and documents and how this
affects your guest’s travel plans.
STEP 2: MAKE USE OF CAPE TOWN TOURISM VISITOR SUPPORT
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Call the Cape Town Tourism Visitor Support hotline on 021 487 6552 to activate the
Band Aid program
The programme is designed to provide support services for both you and your guest
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9. STEP 3: LET US SPEAK TO THE MEDIA
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Help us to preserve Cape Town as a premier visitor destination by referring all
enquiries from the media to Cape Town Tourism.
STEP 4: KEEP TRACK OF PROGRESS
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Stay in touch with Cape Town Tourism to monitor the progress of your case.
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10. What is included:
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Medical/emotional trauma support
(including the facilitation of medical
treatment).
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Help with short-term accommodation.
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Providing the basic necessities.
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Contacting family or friends.
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Dealing with Embassy requirements.
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Re-issuing of credit cards and other
banking issues.
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Counselling support.
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Making transport arrangements.
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BAND-AID
PROGRAMME

11. What is excluded:
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Financial assistance
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Replacement of lost items
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Legal advice
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Compensate for loss
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Medical attention
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12. How can you
get involved?
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13. •
Inform all your staff of the 4 step safety plan
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Save the number on your phone: 021 – 487 6552
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Contribute to Band-Aid: membership@capetown.travel
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14. LET US COLLECTIVELY TRY TO PREVENT INCIDENTS
FROM HAPPENING RAHTER THAN TO
BAND-AID THEM.
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15. Q&A

16. Thank you