1. Keturah Johnson
4229 Baltimore Ave., Apt 2F
Philadelphia, PA 19104
610-883-7504
keturahjohnson86@gmail.com
Education
Drexel University -Philadelphia, PA Bachelor of Science in Hospitality Management, June 2015
Minor: Culinary Concentration: Travel and Tourism
Dean's List Drexel University Winter 2013, Spring 2013
Relevant Coursework
•Tourism I &II •Hotel Rooms Division I&II •Laws of Hospitality
•Customer Service •Catering Management •Cost Controls
•Public Relations •Food Service Management •Literary Tourism
•Tourism Guest Lectures •Marketing •Beverage Management
•Leadership •Food Safety
Military Experience Motor Transport Operator Rank: SPC /E-4
United States Army- Operations Supervisor 7/2009-/2015
• Regulated movement of army vehicles through blue force tracker and radio
• Corresponded with troops through phone, messages, face to face
• Briefed convoys of threat level during all missions
•Responsible for accountability of soldiers and equipment
Professional Experience Philadelphia, PA
Piedmont Airlines-Ramp Agent-Baggage Services 10/2013-Current
• Enforce Transportation Security Administration and FAA safety regulations
•Coordinate and ensure delivery of baggage prior to aircraft movement
• Assemble area of operation pre-arrival and post-departure of aircrafts
•Improve customer service by expediting efficient delivery of their baggage
La Divisa Meats-Jr. Meat Cutter/Customer Service 5/2013-8/ 2015
• Showcased excellent customer service to each guest
•Advised guests on inquiries about products and preparation
• Initiated administrative tasks; filing, inventory, bank deposits, organizing
LSG Sky Chefs-First Line Food and Equipment Handler 5/2010-9/ 2010
• Demonstrated customer service to flight staff and passengers
• Operated aircraft catering equipment and trucks for aircraft servicing
• Implemented all TSA and FAA safety regulations
Gate Safe- Safety Inspector-Philadelphia, PA 3/2010-5/ 2010
• Screened all catering trucks, carts, and equipment prior to departure to airport
•Documented times of inspections and truck movement
•Verified, audited, and tracked the items and vehicles during delivery