This document provides guidance on effective communication principles. It addresses questions about formal vs informal writing, first impressions, taking breaks at work, active listening, appropriate phone use at work, proper body language, using emojis in emails, getting feedback from colleagues, maintaining eye contact during conversations, and signs that someone is not paying attention. The answers emphasize the importance of proper etiquette, concentration, and engagement when communicating with others.

1. Principles of Effective
Communication
By James McEwing

2. Which one of these is formal
writing?
Emails Texting
BBM Using Slang

3. How long does a first
impression take?
2 Seconds 10 Seconds
1 Minute 30 Seconds

4. Why should you take breaks
at work
To talk to friends To play games
To improve To watch movies
concentration levels

5. What should you do when
someone is talking?
Walk away Listen
Talk Kick a ball

6. What should a phone be used
to do at work?
Taking phone calls and Playing games
making them
Texting Friends Check Calendar and
check emails

7. What body language should be
used to talk to people with?
Standing or Sitting up Slouching
straight
Back turned Laying down

8. When are smiley's allowed in
an email?
Spamming At the end
people
Anyway in an At the start
informal or in the
signature

9. Why is it worth getting a
colleague to check your
work?
So they know No
what you are
doing
To help them with To check if your
their work spelling and
grammar to
check

10. When you’re talking to a person
should you look in to their eyes?
No Yes

11. How do you know when
someone isn’t paying
attention?
When they are When they are
making eye contact repeating words
When they are When they are
punching you speaking back to you

12. Well Done
You Finished

13. Unlucky! Try again!