The ability to say no in a way that delivers the message with clarity and compassion, may be one of the most undervalued skills. Whether personally or professionally, we all face the difficult task or maximizing the value of our time. There will always be more demand of our time than we have available. Saying no the right way benefits you and the people around you.

1. Saying No
The Right Way

2. Often what stands between
us and awesome is “No”.

3. “What you don’t do determines
what you can do.”
Tim Ferriss

4. “Half of the troubles of this life can
be traced to saying yes too quickly
and not saying no soon enough.”
Josh Billings

5. “The difference between
successful people and really
successful people is that really
successful people say no to almost
everything.”
Warren Buffett

6. “Focusing is about saying no.”
Steve Jobs

7. 2 Problems When Saying
“No”

8. Confusion

9. You THINK They HEAR
Exasperation

10. Saying “No”, the right way
remember your ABCDs

11. The ABCDs
● Alternatives
● Brevity
● Compassion
● Directness

12. Alternatives
When possible, offer
alternatives. Even if you
personally can’t solve the
problem, you’re still
invested in helping.

13. Brevity
When saying no, keep is
short and simple. If you
extend the conversation
beyond what is necessary
you risk confusing your
message.

14. Compassion
Show that you understand
the problem and the
consequences of your
saying no. Be sincere.

15. Directness
Above all, be direct.
Don’t be wishy-washy
when you say no. This
leads to confusion.

16. Value Curve
Optimize for Clarity first