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Hidden gems: Making use of library assistants to bridge the gap in information literacy training - Phillips, White & O'Donohoe

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Presented at LILAC 2018

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Hidden gems: Making use of library assistants to bridge the gap in information literacy training - Phillips, White & O'Donohoe

  1. 1. Hidden gems: Making use of library assistants to bridge the gap in information literacy training Thursday 5th April 2018 Debbie Phillips, RachelWhite & Amy O’Donohoe
  2. 2. Overview Background to the project Implementing the Information Literacy Training Outcomes:Team Perspectives Future Plans Conclusions Questions!
  3. 3. Background
  4. 4. Before…
  5. 5. Preparing for the move
  6. 6. Customer services team
  7. 7. Information Literacy training programme
  8. 8. Planning
  9. 9. Implementation
  10. 10. The Sessions Research Skills DatabaseTraining: Sciences DatabaseTraining: Management & Economics DatabaseTraining: Arts & Social Sciences Searching beyond Royal Holloway Understanding your Reading List & Moodle Enquiries
  11. 11. Feedback
  12. 12. Surveys
  13. 13. Customer services survey
  14. 14. Liaison team survey
  15. 15. Outcomes
  16. 16. Knowledge of information literacy
  17. 17. The application of IL skills in the problem-situation they find themselves is an excellent way to learn and embed more significantly the skills needed in future research endeavours It was clearer to navigate the library web pages and to identify with users where they could go to look for information
  18. 18. Strengthening links
  19. 19. Relationships between customer services have greatly improved, we are much more aware of what work they are doing and likewise with their knowledge of the liaison team The services the Liaison team offers, especially one to one to students, the deep knowledge of academic material, reference systems by the members of team and how they communicate it to the students is exemplary
  20. 20. Improved customer service
  21. 21. … staff will be able to provide a much more comprehensive answer.This is particularly important for students coming in during the evening and weekend, we need to provide a 24/7 service The training has been essential in shaping how I help students access resources. It has improved my ability to search for material within the universities online platforms
  22. 22. Improved confidence
  23. 23. I think it increased their ability to answer queries and also their confidence, as well as increasing their knowledge Half of the attendees stated that the training improved their confidence in their roles
  24. 24. Future Plans
  25. 25. Suggested changes
  26. 26. Next steps
  27. 27. Conclusions
  28. 28. Know your audience
  29. 29. Gains for both teams
  30. 30. Ongoing process
  31. 31. Questions?
  32. 32. Debbie Phillips (Information Consultant) deborah.phillips@rhul.ac.uk RachelWhite (InformationConsultant) rachel.white@rhul.ac.uk Amy O’Donohoe (Library Customer Care Co-Ordinator) amy.odonohoe@rhul.ac.uk Photos from www.pixabay.com and www.unsplash.com

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