Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Hidden gems: Making use of library
assistants to bridge the gap in
information literacy training
Thursday 5th April 2018
D...
Overview
Background to the project
Implementing the Information Literacy
Training
Outcomes:Team Perspectives
Future Plans
...
Background
Before…
Preparing for the move
Customer services team
Information Literacy
training programme
Planning
Implementation
The Sessions
Research Skills
DatabaseTraining: Sciences
DatabaseTraining: Management & Economics
DatabaseTraining: Arts & ...
Feedback
Surveys
Customer services survey
Liaison team survey
Outcomes
Knowledge of
information literacy
The application of IL skills in the
problem-situation they find
themselves is an excellent way to learn
and embed more sig...
Strengthening links
Relationships between customer services have
greatly improved, we are much more aware of
what work they are doing and like...
Improved customer service
… staff will be able to provide a much more
comprehensive answer.This is particularly
important for students coming in dur...
Improved confidence
I think it increased their ability to
answer queries and also their
confidence, as well as increasing
their knowledge
Half...
Future Plans
Suggested changes
Next steps
Conclusions
Know your audience
Gains for both teams
Ongoing process
Questions?
Debbie Phillips (Information Consultant) deborah.phillips@rhul.ac.uk
RachelWhite (InformationConsultant) rachel.white@rhul...
Upcoming SlideShare
Loading in …5
×

Hidden gems: Making use of library assistants to bridge the gap in information literacy training - Phillips, White & O'Donohoe

117 views

Published on

Presented at LILAC 2018

Published in: Education
  • Be the first to comment

  • Be the first to like this

Hidden gems: Making use of library assistants to bridge the gap in information literacy training - Phillips, White & O'Donohoe

  1. 1. Hidden gems: Making use of library assistants to bridge the gap in information literacy training Thursday 5th April 2018 Debbie Phillips, RachelWhite & Amy O’Donohoe
  2. 2. Overview Background to the project Implementing the Information Literacy Training Outcomes:Team Perspectives Future Plans Conclusions Questions!
  3. 3. Background
  4. 4. Before…
  5. 5. Preparing for the move
  6. 6. Customer services team
  7. 7. Information Literacy training programme
  8. 8. Planning
  9. 9. Implementation
  10. 10. The Sessions Research Skills DatabaseTraining: Sciences DatabaseTraining: Management & Economics DatabaseTraining: Arts & Social Sciences Searching beyond Royal Holloway Understanding your Reading List & Moodle Enquiries
  11. 11. Feedback
  12. 12. Surveys
  13. 13. Customer services survey
  14. 14. Liaison team survey
  15. 15. Outcomes
  16. 16. Knowledge of information literacy
  17. 17. The application of IL skills in the problem-situation they find themselves is an excellent way to learn and embed more significantly the skills needed in future research endeavours It was clearer to navigate the library web pages and to identify with users where they could go to look for information
  18. 18. Strengthening links
  19. 19. Relationships between customer services have greatly improved, we are much more aware of what work they are doing and likewise with their knowledge of the liaison team The services the Liaison team offers, especially one to one to students, the deep knowledge of academic material, reference systems by the members of team and how they communicate it to the students is exemplary
  20. 20. Improved customer service
  21. 21. … staff will be able to provide a much more comprehensive answer.This is particularly important for students coming in during the evening and weekend, we need to provide a 24/7 service The training has been essential in shaping how I help students access resources. It has improved my ability to search for material within the universities online platforms
  22. 22. Improved confidence
  23. 23. I think it increased their ability to answer queries and also their confidence, as well as increasing their knowledge Half of the attendees stated that the training improved their confidence in their roles
  24. 24. Future Plans
  25. 25. Suggested changes
  26. 26. Next steps
  27. 27. Conclusions
  28. 28. Know your audience
  29. 29. Gains for both teams
  30. 30. Ongoing process
  31. 31. Questions?
  32. 32. Debbie Phillips (Information Consultant) deborah.phillips@rhul.ac.uk RachelWhite (InformationConsultant) rachel.white@rhul.ac.uk Amy O’Donohoe (Library Customer Care Co-Ordinator) amy.odonohoe@rhul.ac.uk Photos from www.pixabay.com and www.unsplash.com

×