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Pre-Con Ed: Triage and Diagnose Apps through Improved Monitoring Coverage
1.
World® ’16 Pre-Con Ed: Triage And Diagnose Apps through Improved Monitoring Coverage Andreas Reiss, Sr. Principal Engineering Services Architect, CA Technologies Guenter Grossberger, Sr. Engineering Services Architect, CA Technologies DO4X51E DEVOPS – AGILE OPERATIONS
2.
2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of warranty.
The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of this Presentation
3.
3 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Abstract Over the past year CA Technologies has made numerous improvements that are designed to dramatically reduce the time required to diagnose, triage and remediate app performance problems. Join this lab-based session to receive a detailed tour of APM Team Center with deep- dives into Differential Analysis, Timeline Views and Assisted Triage features that proactively suggest fixes so you can optimize app performance with minimal effort. We will also demonstrate how you can use CA Cross-Enterprise Application Performance Management to monitor business transactions across common middleware and mainframe subsystems with a single and intuitive interface. Pre-registration strongly encouraged as space is limited; pre- registered attendees will be admitted first. Andreas Reiss CA Technologies, Sr. Principal Engineering Services Architect Guenter Grossberger CA Technologies, Sr. Engineering Services Architect
4.
4 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Agenda WELCOME TO NOWHERE BANK APPLICATION TRIAGE REDEFINED STATE OF THE ART TRIAGE FROM TRANSACTION TO MAP COMPONENTS NEXT GENERATION TRIAGE 1 2 3 4 5
5.
5 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Welcome to Nowhere Bank
6.
6 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Introduction to Nowhere Bank Nowhere Bank Server Portal Mediator Engine HTTP Communication Request Queues Reply QueuesQueue Server § Three tier
application § HTTP communication between portal and mediator § Mediator and engine communicate with request / reply queues
7.
7 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Getting Nowhere Bank Started § Locate Banking-Control.cmd
at folder C:NowhereBank and start it. § Start in sequence – Messaging server – Engine – Mediator – Portal § Log into CA APM web view – http://localhost:8080 1 2 3 4
8.
8 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Getting Nowhere Bank Started § Start traffic §
Validate transaction traces in investigator 1
9.
9 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Application Triage Redefined
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10 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps § Problems in the history of CA APM have changed significantly §
The time when the slowest component is no longer the root cause Evolution of Problems Coding Exceptions Threading and Concurrency SOA Integration Resource/ Containers Business Modelling vs. Programming Loose Coupled Services Time Complexity/ Abstraction
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11 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps § CA APM evolution in sync with problem evaluation §
CA APM designs and develops to face the problems of tomorrow Evolution of Problems Requires an Evolution of CA APM Time Evolution Alerts Custom Dashboards Custom Perspectives Assisted Triage
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12 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD State of the Art Triage
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13 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Legacy Triage Alert Flooding Bridge Call Crisis Meeting
Restart PowerPoint
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14 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Next Generation Triage Awareness Understand IdentifyCommunicate Isolate Damage of the outbreak
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15 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD From Transaction to Map Components
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16 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps From Transaction to Map Components Vertex attributes: •
Execution context • System variables App A Servlet WS Call App B SQLWS Transactions discovered by the monitoring agent Discovery Servlet Vertex Vertex attributes Automatic attributes Custom attributes • Analysis of transactions • Creation of vertexes for significant components
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17 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Dashboard Homepage Servlet Vertex Map Triage And Diagnose Apps From Transaction to Map Components MyServlet Perspectives define the columns of the dashboard; one vertex, dependent on attributes appears on multiple columns Perspectives define the nesting and grouping of Vertexes. Use Perspectives to introduce semantic layers of an environment; a vertex can only appear once Homepage visualizes most left Vertexes as “Experiences”; an experience can only appear once
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18 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Warm Up § Define a perspective “Nowhere Bank Architecture”
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19 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Next Generation Triage Awareness
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20 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Awareness Alert Alert Alert Alert Alert Alert Alert Alert Alert Alert Alert Alert Alert
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21 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Awareness – Using our Dashboard (“Status Console”) Perspectives define the columns
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22 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Trigger Scenario § Trigger our error
scenario by clicking on the ”Start Scenario” button
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23 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Introducing the New Home Screen All status information on experiences Overall health information across all experiences
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24 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Introducing the New Home Screen Vertex: § Name: Charge Account §
Application: Portal § JVM A Charge Account Team Center Perspective Portal Application Charge Account JVMA JVMB JVMC Homepage JVMA JVMB JVMC Charge Account Portal Application
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25 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Experience xyz xyz Triage And Diagnose Apps Experience vs. Problem vs. Anomaly § Experiences –
Most left components – Transaction start components xyz xyz xyz xyz xyz xyz xyz
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26 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Home Screen Set Up Define a home screen experience “Nowhere Bank Health” with variations of – Application –
Business transaction – …
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27 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Next Generation Triage Damage Of The Outbreak
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28 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Damage of the Outbreak
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29 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Damage of the Outbreak Quickly identify call hierarchies and dependencies Identify immediately the size of the damage
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30 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Observe the Awareness Factor § Move to the dashboard
view to get aware of problem indicators
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31 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Observe the Outbreak § Move to the map view to observe the problem
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32 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Impact of the Outbreak Health score / quality of transactions Quickly identify the health of an experience Are
problems developing? How many problems to take care of? Differentiate between slow and failing transactions What’s the time distribution among requests? Faster than one second? Two seconds? Or slower?
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33 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Assisted Triage Problem vs. Anomaly § Many road blocks, traffic jams, construction sites §
Will it affect me? § How does it affect me on my trip? § Does it even make sense to step into the car?
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34 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Next Generation Problem Analysis We expect some trouble on our way. “affected transactions on my route” We expect 7 minutes delay on our trip compared to usual
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35 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Impact of the Outbreak § The home screen present real time “traffic information” for every experience –
Problems (Do I have severe problems where I maybe should not even step into the car) – Anomalies (Maybe some minor construction sites which are not a problem, yet)
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36 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD xyz xyz Triage And Diagnose Apps Experience vs. Problem vs. Anomaly §
Two components with problems identified § No experience affected Experience xyz xyz xyz xyz xyz The system detected one anomaly with two affected components
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37 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Experience vs. Problem vs. Anomaly § Once an experience shows errors, its identified as problem xyz
xyz Experience xyz xyz xyz xyz xyz The system detected one problem with three affected components
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38 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Observe the Outbreak § Observe how different transactions are impacted and where
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39 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Next Generation Triage Isolate
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40 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Isolate ‒ Focus on the Problem Route §
Isolate problem transaction § Focus on problem TRANSACTIONS § How does one problem indicating component affect end-to-end transactions
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41 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Notebook – Isolating Data §
The notebook to isolate transactions end to end § Focus on problem components and resolve related transactions § Compare transactions, performance metrics
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42 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Notebook – Isolating Data §
The isolation of problems and transactions is now only one click away Link to analyze the experience in the notebook Link to open a problem in the notebook
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43 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Notebook – Isolating data Timeline with indicators Transaction health information Isolated transaction components Problems and anomalies section
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44 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Isolate the Problem Transactions § Isolate the timeframe
of the problem in the homepage
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45 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Next Generation Triage Understand
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46 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Understand § Assisted Triage is the latest patent-pending innovation to more efficiently find problems in software §
Blame the right source of the problem § Deal with alert flooding
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47 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Understand 1. Analyze the transaction path end-to-end 2. Record types of problem triggers 3. Put problems into categories and sort them chronological 18:22 18:35 18:42 18:48
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48 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Understand § The notebook as a combined solution to provide all information related to a problem Business transaction / experience related to a problem Time stamp of first and last appearance of evidences All detailed evidences related to a problem
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49 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Isolate the Problem Transactions § Analyze the evidences and story of the problem §
Navigate to the notebook § Identify the problem transaction
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50 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Next Generation Triage Identify
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51 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Identify § Explain the path of a problem §
Differentiate root cause and impact of a problem § Compare problem states with historical performance data
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52 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Assisted Triage xyz xyz
xyz xyz 18:25 – Differential Analysis trigger 18:22 - timeouts 18:20 - stalls Evidence types Error component Component relationships Problem sequences Component relationships Suspect(s)
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53 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Identify § Validate the proposed root cause (suspect) of the problem Suspect
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54 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Next Generation Triage Communicate
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55 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Communicate § Communicate the problem §
Answer with the right information § Share the information
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56 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Communicate ‒ Share •
Sharable link to the isolated problem description (notebook) • All details and evidences at one place
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57 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Triage And Diagnose Apps Answer with the Right Information How are transactions affected? Which components in the system are affected? Which BTs are affected What was the problem? When did it happen? Give me the evidences?
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58 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Thank you. Stay connected at communities.ca.com
59.
@CAWORLD #CAWORLD © 2016 CA. All RIGHTS RESERVED. DevOps – Agile Ops For more information on DevOps –
Agile Ops, please visit: http://cainc.to/wYXSg6
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