Crack Open the Big Black Box for Faster Problem Remediation

World®
’16
Crack Open the Big Black Box for
Faster Problem Remediation
Matt McLaughlin, CA Product Manager
Tom Quinn, CA Mainframe Solution Center
MFX162S
MAINFRAME AND WORKLOAD AUTOMATION

2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
Tracking application performance from mobile to mainframe is more critical than ever, and many
see the mainframe as a giant black box. See how you can more quickly remediate problems as
we crack open the big black box to detect and analyze performance issues down to the code,
function and database call level.
Matt
McLaughlin
Tom Quinn
CA Technologies

Agenda
THE SERVICE DELIVERY CHALLENGE
AN END-TO-END APPLICATION PERFORMANCE USE CASE
NEXT STEPS
1
2
3

APPLICATION ECONOMY
THIS IS THE AGE OF THE
USERS
AND IT’S ALL ABOUT THE
LOYALTY?
HOW DO YOU EARN THEIR
FLAWLESS
YOU MUST DELIVER A
EVERY TIME
EXPERIENCE

The Service Delivery Challenge
In the App Economy, Time is Money
SOURCES: 1 blog.radware.com; 2 Henry Shum, Executive Vice President of Technology and Research, Microsoft; www.littlemsmobile.com
2-second delay in load
time during a transaction
resulted in abandonment
rates of up to 87% 1
250 milliseconds, either
slower or faster, is close to
the magic number now for
competitive advantage 2
Every 100 milliseconds of
latency cost 1% in sales
(meaning billions) – Amazon
Extra 500 milliseconds in
search page generation
time dropped traffic by 20%
– Google
Brokers can lose $4 million in revenues per millisecond if their
electronic trading platform is 5 milliseconds behind the competition
Source: www.littlemsmobile.com

New Demands on Critical Systems
SOURCE: Infrastructure & Operation Trends Survey – Enterprise Systems Media, March 2015
48%
Actively delivering new
business services that engage
mainframe systems of record
The Application Economy mandates enterprise
business services which span across mobile,
distributed, mainframe and cloud environments to
effectively assure a superior customer experience.

The Starburst Effect
A single transaction drives up to 100 system interactions
Data encryption / decryption
User verification
Fraud checks
Bank-to-bank reconciliations
Customer loyalty
Purchase histories
etc…

FRONT END
End-to-End Workflow – End-to-End Demands
Mainframe SYSTEMS OF RECORD Network Activity NETWORKUSER
End
User
Router
Firewall
Switch
Load
Balancer
Web
Server
Portal
Today’s applications are complex, spanning distributed and mainframe components
OSA Applications
CICS
IMS
IDMS
Databases
NETWORKUSER

End-to-End Application Performance
A Practical Use Case

Dramatis Personae
§ John – Application Performance Manager
– Sees problem in CA APM
– Demands more Mainframe resources
§ Sherman – Mainframe Performance Specialist
– Takes inputs from CA Cross-Enterprise APM
– Uses CA SYSVIEW® Performance Management and CA
Mainframe Application Tuner (CA MAT) to identify the
issue at detail level

End-to-End Performance
CA Solutions Discussed Today
CA Mainframe Application Tuner
CA SYSVIEW® Performance Management
CA Application Performance Management CA Cross-Enterprise APM
zOS, CICS, IMS, MQ, DB2, CA Datacom®, etc.
Distributed Mainframe
Application

CA APM Team Center
End-to-End Application Performance Monitoring

CA APM Team Center

CA APM Team Center
End-to-End Application Trace - Details

End-to-End Performance Management
The Transition…

Mainframe Performance Management
Shifting Gears

Mainframe Monitoring

End-to-End Performance Management
The Final Analysis

CA APM Team Center

FRONT END
End-to-End Monitoring
Mainframe SYSTEMS OF RECORD Network Activity NETWORKUSER
End
User
Router Firewall Switch
Load
Balancer
Web
Server Portal
§ Today’s Applications are complex, spanning
distributed and mainframe components.
§ The proper tools enable you to monitor each
component and see how it relates to the
entire application.
OSA
CICS
IMS
TCPIP
Datacom
MQ
Applications
CICS
IMS
IDMS
Databases
DB2
NETWORKUSER
z/OS

Intelligent
Mainframe:
Advanced
Analytics
CA Mainframe
Operations Intelligence:
Performance and
Network Mgmt
Application Monitoring
Events & Automation
Must See Demos in the Mainframe Theater:
Intelligent
Mainframe:
Event
Management
& Automation
CA Mainframe
Operations Intelligent
CA OPS/MVS® Event
Management and
Automation
Intelligent
Mainframe:
End-to-End
Performance
CA Cross-Enterprise
Application Performance
Management
CA Mainframe Application
Tuner
CA Unified Infrastructure
Management for z Systems
Intelligent
Mainframe:
Storage
Management
CA Vantage™ Storage
Resource Manager
CA 1® Tape
Management System

Questions?

Thank you.
Stay connected at communities.ca.com

Mainframe Operations Management
For more information on Mainframe Management, please visit:
http://cainc.to/9GQ2JI

Crack Open the Big Black Box for Faster Problem Remediation

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