Matthew K. Miller of CA Technologies presented on CA Identity Suite's real-time identity analytics capabilities. The suite provides comprehensive dashboards and reports that give insights into identity lifecycles and processes. This allows managers to analyze performance, identify bottlenecks, and ensure service level goals are met. The analytics features also improve productivity and operational excellence across the enterprise.

1. World®
’16
Real-Time Identity Analytics – Improving Performance
Through Increased Insight CA Identity Suite
Matthew K. Miller – Sr. Principal Consultant – CA Technologies
SCT36T
SECURITY

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© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

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Abstract
Many organizations are challenged to understand how effective and
efficient their key identity services and processes are. CA Identity Suite
includes comprehensive identity analytics to provide you with increased
insight into the operation of these services to enable you to identify
bottlenecks and correct them quickly. Come to this Tech Talk to learn
how to increase the company’s productivity and ensure that your
service level goals are met easily and consistently.
Matt Miller
CA Technologies
Sr. Principal Consultant

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CA Identity Suite
Overview

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CA Identity Portal

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Identity Analytics
• Operational Excellence Console for Managers
• Centralized dashboard providing a unique view of all
identity lifecycle processes
• Allow managers to analyze processes and drill down
into potential problems and remediate them
• Improves efficiency and productivity of the enterprise
• SLA statistics give project sponsors business
justification for project ROI
Empowering the business to achieve operational excellence with real-time analytics

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Types of Analytics Views
Requester: attributes about the individual submitting the task / making the request
Subject of the Request: attributes about the individual being processed / receiving access
A form property: attribute gathered from the form submitted as part of the process / request

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What’s the difference?
Jeff Andrews
Manager
Elizabeth Talbot
User
Title = Manager
User ID = andje01
Title = Developer
User ID = talel01
Jeff Requests Access for
Elizabeth
Requester | Title = Manager
Subject of the request | Title = Developer

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What’s the difference?
Jeff Andrews
Manager
Elizabeth Talbot
User
Title = Manager
User ID = andje01
Title = Developer
User ID = talel01
Elizabeth Requests Access
for Herself
Requester | Title = Developer
Subject of the request | Title = Developer
Requester | Manager ID = andje01

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What’s the difference?
Jeff Andrews
Manager
Title = Manager
User ID = andje01
Jeff Creates New
Contractor
Form Property | Contract Period = 90 Days
Requester | Manager ID = andje01

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What are the data points?
Duration to complete in
timescale
Number of requests
started on the date

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How do I read the charts?
Average duration over the
course of the timeframe
Total requests over the
course of the timeframe
Longest duration over the
course of the timeframe
Shortest duration over the
course of the timeframe

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How do I read the charts?
Requests created on January 3rd
took on average 9 days
1 request was submitted
on January 3rd

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How do I read the charts?
Hover over to view result of the process
over the course of the timeframe
Hover over to view result of the process
over the course of the timeframe
Hover over to view result of the process
over the course of the timeframe

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Export Analytics

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Excel Spreadsheet Export

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Flat File (.csv) Export
Microsoft Excel View
Notepad++ View

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Image Export

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Breaking Down the Workflow
Data available only if a workflow is
associated to the IDM task

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Workflow Details – Level 1
Select the node to get details

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Workflow Details – Level 2
Select an actor to
get additional details

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Workflow Details – Level 3
Outcomes produced
by the actor selected

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Export to Images

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Exported Images

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Recommended Sessions
SESSION # TITLE DATE/TIME
SCT38T Governing Your Privileged Users 11/16/2016 at 3:45 pm
SCT45T How Fast Is Your Directory? 11/16/2016 at 4:30 pm
SCT37T Streamlining IDM Deployment 11/17/2016 at 3:00 pm

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Thank you.

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