Intelligent Mainframe Management and the Drive Toward No-Touch Automation

World®
’16
Intelligent Mainframe Management and
the Drive Toward No-Touch Automation
Jeff Henry - VP, Product Management - CA Technologies
Seth Miller – Director, Mainframe Capacity – Performance & Automation - AIG
MFT158S
MAINFRAME

2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type
of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
Enterprise applications are growing in complexity and experiencing rapid rates of
change. As a result, IT organizations are under increasing pressure to deliver end-
to-end performance across multiple platforms to support their end users’
application experience. IT operation teams need effective monitoring and
automation policy that adapts with rapid change and understands the
dependencies of large, cross-platform business services. Discover how CA can help
you address this challenge by moving from descriptive tooling that requires a lot of
expertise to tooling that is more prescriptive. Learn how adaptive expert systems
will help you take performance and automation to the next level by assisting your
non-expert users with accelerated triage, while also complementing your subject
matter experts during issue resolution.
Jeff Henry
CA Technologies
VP, Product
Management
Seth Miller
AIG Technologies
Director, Mainframe
Capacity -
Performance &
Automation

Mainframe Is Mission Essential to Application Economy
55%
of apps
touch
mainframe
70%
world’s corporate
data is on a
mainframe
99.999%
availability for
billions of
interactions
per day
63%
experiencing
MIPS Growth
Sources: IBM, CA Voice of Customer Study conducted by IDC

What’s Driving MF MIPS Growth
A single transaction drives up to 100 system interactions
Data encryption/decryption
User verification
System level reconciliations
Customer loyalty
Purchase histories
Real-time reporting
Fraud checks
Sources: IBM

Time Is Money and Performance is Critical
In the App Economy
Source: DevOps and the Cost of Downtime, IDC, 2014
Over half of organizations
take more than an hour to
repair an app failure
Average cost of unplanned
downtime is $1.25 to $2.5
billion per year
Two-second delay can result
in up to 87% increase in
abandonment

Mission Essential for the Application Economy
Mainframe
Economics
Security and
Compliance
Business
Agility
Automation and
Management
CULTURE
SKILLS
SYSTEM
INTELLIGENCE
Intelligent Operations

Bring Machine Learning to Mainframe
Intelligent Automation
§ Topology
discovery
§ Predict business
service disruption
§ Root cause analysis
§ Resolution guidance
§ Automate response
§ Predict anomalies
§ Proactive response
§ React to events
§ Self service views
§ Modern U/X
ANOMALY
DETECTION
INTELLIGENT
AUTOMATION
MODERNIZATION
AutomationMachine Learning AlgorithmsData and Event Processing
PATTERN
DISCOVERY
Generalist
Experts
Specialists
Automation
MTTR & Firefighting Optimized Performance & Efficiency
MAINFRAME
OPERATIONS
ENTERPRISE
SUPPORT

Information Overload Leads To Poor Decision Making
Drowning in data Sea of red Reactive fire fights

Early Anomaly Detection
Static Thresholds – Manual Real-time
Dramatically
reduce false
positive noise!
Let the Data Do the Work
Dynamic Thresholds – Historical Trending
Adaptive Thresholds – Machine-Learning

Lifting the Burden
DATA-DRIVEN
APPLICATIONS
ANALYTICAL
TOOLS & SKILLS
IN-HOUSE
DATA SCIENCE
IN-HOUSE
DOMAIN EXPERTISE
+
+
YOUR BURDEN
Let the DATA do
the WORK for you
Do MORE with
LESS!
Fueled by:
§ advanced analytic
algorithms
§ machine learning
Mainframe Team Center

Further Removing Barriers

CA Mainframe Operations Intelligence
Predict
Earlier
Remediate
Faster
Collaborate
Efficiently
Improve
Continuously
Get everyone working together to
isolate root causes faster with data
insights from multiple sources
Operational intelligence captures
patterns, triggering dynamic and
reliable problem remediation
Machine learning with operational
feedback recommends the next
best action for future event
Take action earlier with embedded
analytics which detects abnormal
patterns of operation
PREVENT
PROBLEMS

The Intelligent Mainframe
When Something Goes Wrong, You Have Only One Place to Look
Correlate data.
Systems
Storage
Network
Applications
Data
Automation
Intelligence
Engine
Across Silos. Improve Customer
Experiences.
Automatically.
Optimize
Operations.
Realize Deeper
Insights.
Avoid Problems.

17 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD17 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
World’s leading
insurance organization,
with more than 90
million customers around
the globe.
SETH MILLER
Director, Mainframe Capacity –
Performance & Automation
17 @CAWORLD #CAWORLD

KEY
CHALLENGES
What are the
primary IT
operations
challenges your
organization faces?
More Needles, Fewer Haystacks

Perform With Intelligence
ADDRESSING THE
CHALLENGES
How do you see CA
Mainframe Operations
Intelligence and machine
learning being able to
help you address these
challenges?

VISION FOR
THE FUTURE
What advice would you
offer IT organizations to
better leverage machine
learning on the
mainframe to meet the
challenges and
opportunities of digital
transformation?
Let the Data do the Work

Commitment
ANALYTICS CENTER
OF EXCELLENCE
ROBUST PRODUCTS AND
ENHANCEMENTS
ANALYTICS REFERENCE
ARCHITECTURE
DESIGN &
VISUALIZATION LABS
GROWING RESEARCH &
IP PORTFOLIO
DATA SCIENCE LABS
CA Analytics

Why CA’s Analytics for Mainframe
EXPERTS IN OUR
DOMAINS
END-TO-END
INSIGHT
UNIQUELY
POSITIONED
A TRUSTED
PARTNER

Must See Demos in the Mainframe Theater:
Intelligent
Mainframe:
Advanced
Analytics
CA Mainframe Operations Intelligence:
Performance & Network Mgmt
Application Monitoring
Events & Automation
Intelligent
Mainframe:
Automation
CA Mainframe Operations Intelligence
CA OPS/MVS® Event Management
& Automation
Intelligent
Mainframe:
End-to-End
Performance
CA Cross-Enterprise APM
CA Mainframe Application Tuner
CA UIM for z Systems
Intelligent
Mainframe:
Storage
Management
CA Vantage SRM
CA 1® Tape Management

CA Design Vision for
Intelligent Mainframe
Optimizing Mainframe
Operations
Must See Demo in the CA Design Zone:

Recommended Sessions
SESSION # TITLE DATE/TIME
MFT165T Faster Remediation with Mainframe Team Center
11/16/2016 at 1:45 pm
MFT166T Problem Prevention with Operational Intelligence 11/16/2016 at 3:00 pm
MFT167T Mainframe Team Center – Event Management and
Automation Sneak Peek
11/16/2016 at 3:45 pm
MFX161S Intelligent Mainframe Management: The Evolution of
Expert Systems
11/16/2016 at 4:30 pm
MFT169T Get the Entire Picture: End-to-End Infrastructure & App
Monitoring 11/17/2016 at 11:30 am
MFX162S Crack Open the Big Black Box for Faster Problem
Remediation 11/17/2016 at 12:45 pm
MFX163S Modern System Intelligence: Making the Data do the
Work 11/17/2016 at 1:45 pm
MFX164S From Fantasy to Reality: Mobile to Mainframe
Infrastructure Visibility 11/17/2016 at 3:00 pm
MFT168T Demystifying Mobile to Mainframe DevOps
11/17/2016 at 3:45 pm
MFT159P Panel: Working Smarter Not Harder with Embedded
Mainframe Intelligence 11/17/2016 at 4:30 pm

Questions?

Stay connected at communities.ca.com
Thank you.

Mainframe and Workload Automation
For more information on Mainframe and Workload Automation,
please visit: http://cainc.to/9GQ2JI

Intelligent Mainframe Management and the Drive Toward No-Touch Automation

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