1. 3097 S URSULA ST AURORA, CO 80011
PHONE:7 20.57 7 .8431 BRIE2167 @GMAIL.COM
OPHELIA FLORES
OBJECTIVE:SEEKING A POSITION WHEREICAN USE MY LEADERSHIPAND CUSTOMERSERVICESKILLS.A JOB
THAT WILL CHALLENGE MY ABILITIES AND INCREASE MY STRENGTH.
SUMMARY / SKILLS
■ Hard working, outgoing team player. Seeking a position where I can use my
leadership and customer service skills.
■ Increase my guest loyalty at both jobs while attending my college classes.
■ Tutored kids in Math and English that resulted in 79% more work turned in.
■ To make sure my calls are under 5 Min's in talk time, 50 Seconds or less for set
Disposition.
■ Organized many events for school included Toy Drives for the Homeless during
the holiday’s.
■ Increased my SAT scores in every subject by 10-15 points.
WORK/VOLUNT EEREXPERIENCE
Bright Horzions Denver Place Denver
Preschool and Infant teacher July 2016
Makes the schdules for students to learn while using motor skills.
Radisson Denver Southeast Hotel Aurora
Front Desk Agent Janauray 2015
● Answers the phones.
● Ensure guests are satisfied.
Subway Aurora
Assistant Manger July 2014
● Makes sandwiches while talking to the costumers about their day's.
● Maintain an accurate register during rushes.
Aurora CO
24-7 Intouch Call Center, November 2015
CSR--rue21, Air
● Greet customers and to increase growth sales.
● Increase customer satisfaction.
2014-2016 Pickens Techincal College Aurora,CO
Expected Graduation Date: May 25,2016 Hospilatilty and Toursim
2011-2015 Rangeview High School Early Childhood Eduaction
Expected Graduation Date : May 25,2015
